head of product Work, Jobs in chessington (with Salaries)

Service Desk Coordinator
Roast & Ground Limited —Chessington
- £32,000 - £36,000 a year
- Full-time
- Administrative experience
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
Head of Product
Xapien —London
- £140,000 - £180,000 a year
- Full-time
- Hybrid work
- Life insurance
Head of Product and Enablement
deltaflare —Richmond
- £90,000 - £115,000 a year
- Full-time
- Sales
- Presentation skills
- Product management
- Flexitime
Quick apply
14h
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head of Product Growth (Referrals & Viral Loops) at AIOS — Remote, $200k-$400k/yr + 0.15%-0.50%
AIOS (YC W20/S21) —London
- £200,000 - £400,000 a year
- Weekend availability
- Remote
- Referral programme
Head of Product
Venatrix —London
- £120,000 - £140,000 a year
- Full-time
- Hybrid work
- Leadership
Quick apply
Head of Product / Lead Product Manager
Searchable —London
- £150,000 - £175,000 a year
- Full-time
- APIs
Quick apply
Head of Product
Quantum —London
- Full-time
- Hybrid work
- Presentation skills
Head of People
Corgi Insurance —London
- £160,000 - £230,000 a year
- Full-time
- Sales
- IT
- Financial services
Head of Governance & Portfolio Management
Infovista —Guildford
- Remote
- IT
- Leadership
Head of Change Guild
AXA —London
- Agile
11h
Head of Product Management
RICS —London
- Hybrid work
- Organisational skills
- Annual leave
Head of Fraud Strategy
Capital One UK —London
- Full-time
- Hybrid work
Head of Product
Paloma Health —London
- £90,000 a year
- Full-time
- Hybrid work
- Leadership
- Annual leave
- Employee assistance programme
Head of CS - Under 18s Services
CareADHD —Canary Wharf
- £55,000 - £60,000 a year
- Hybrid work
- Sales
- Leadership
Quick apply
Head of Product - Equities
Aon Corporation —London
- Leadership
- Communication skills
Head of Cakes
Galeta Bakery Ltd —Hayes
- £40,000 - £45,000 a year
- Full-time
- Cooking
- Bakery
- Organisational skills
- Free parking
- Referral programme
Quick apply
Head of Creative
Motorway —London
- Full-time
Quick apply
Travel Sales Consultant
Trailfinders —Kingston upon Thames
- £44,000 - £49,000 a year
- Full-time
- Sales
- Employee discount
- Sick pay
Head of New Product Development - Chief Engineer
Unum —Crawley
- Full-time
- Hybrid work
- CAD
- Bachelor's degree
- Continuous improvement
- Employee discount
Quick apply

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head of product jobs near chessington

Service Desk Coordinator

Roast & Ground Limited
Chessington

Quick apply

Job details

Full-time
£32,000 - £36,000 a year

Benefits

Free parking
Casual dress
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

Supply chain
Logistics
Administrative experience
Analysis skills
Transportation management systems

Full job description

Job Description: Service Desk Coordinator

Contract Type: Permanent, Full-Time

Working Hours: Monday to Friday – 8.45am – 5.15pm (Office based)

About Us:

We’re a passionate commercial coffee machine supplier with customer service at the heart of everything we do. From high‑quality coffee machines and freshly roasted beans to servicing, engineering support and professional cleaning solutions — we help businesses serve exceptional coffee, effortlessly.

We’re proud of our reputation for outstanding service (our Google reviews speak for themselves), and we’re looking for someone who shares our passion.

Overview

The Service Desk Coordinator is responsible for delivering Service Excellence to our customers. They will be responsible for using Roast & Ground and our partner suppliers’ resource to meet our customer SLAs in line with our drinks equipment service agreements. This includes coordinating and arranging preventative maintenance visits and emergency call-outs, managing operated accounts as well as hygiene and ad hoc customer and sales team requests. They will instruct the engineers and wider team responsible for service delivery, ensuring that they have the tools and support they need for the task. Meeting our SLAs, operating in line with our Consider It Done commitments, operational efficiency and customer satisfaction levels are key measurables for this role.

Key Responsibilities:

1. Preventative Maintenance & Call-outs – Receive, allocate, record, monitor and close down scheduled and emergency service jobs using our Clik Service Management Programme and in accordance with company processes and SLAs.

2. Operated Accounts & Hygiene Service - Manage the delivery of the operated account service and hygiene visits to customers.

3. Service Excellence – Ensure work procedures are identified, agreed, briefed, audited and reported on to an agreed standard.

4. Process Improvement - Assist Head of Operations in developing initiatives that will help monitor and improve product/service quality and reduce call-outs on an on-going basis. Ensure Consider It Done reflects the latest operational processes.

5. Compliance – Ensure compliance with industry regulations, standards, AVA best practices as well as agreed company Policies and Procedures identified within Consider It Done.

6. H&S - Ensure the function operates safely in all areas and in accordance with regulatory and best practice.

7. KPIs – Tracking and reporting to include time to site, % remotely cleared calls, first time fix rate, % engineer ‘work’ time, customer feedback, machine delivery to installation time.

Your Skills and Experience

Experience coordinating work on a technical service desk required.
Experienced in the use of a service management programme such as Clik and comfortable using a CRM.
Great administrative skills and excellent numerical skills.
Strong ability to prioritise work and multi-task in a busy environment
Flexible and adaptable to respond to customer needs.

The Role

What we offer:

Competitive salary
A high-performing, friendly team
22 days holiday plus bank holidays (rising to 25 with service)
Sick pay to support your wellbeing
Being part of a warm, supportive, family-run business
Free on-site parking
And of course… excellent, unlimited coffee

Thank you for your interest in this role. Please note due to the high volume of applications, we may not be able to respond to candidates who are not shortlisted. If you have not been contacted within 10 days of submitting your application, unfortunately your application will not have not been successful.

Job Type: Full-time

Pay: £32,000.00-£36,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
On-site parking
Sick pay

Application question(s):

Do you live within a 40 minute commute of our Chessington office?

Experience:

Service Desk: 2 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of product jobs in chessington

Service Desk Coordinator

Head of Product

Head of Product and Enablement

Head of Creative

Head of Product Growth (Referrals & Viral Loops) at AIOS — Remote, $200k-$400k/yr + 0.15%-0.50%

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Head of Product / Lead Product Manager

Head of Product

Head of People

Head of Governance & Portfolio Management

Head of Change Guild

Head of Product Management

Head of Fraud Strategy

Head of Product

Head of CS - Under 18s Services

Head of Product - Equities

Head of Cakes

Head of Creative

Travel Sales Consultant

Head of New Product Development - Chief Engineer

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