Reservations manager Work, Jobs in Chester, Chs (with Salaries)

Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
2d
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
2d
Restaurant Manager
The Faulkner Arms, Hoole —Chester
- From £13.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
- Flexible schedule
Quick apply
2d
Guest Services Manager - Nights
Chester Race Company —Chester
- Up to £30,700 a year
- Full-time
- Hotel
- Computer skills
- Leadership
Quick apply
7d
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
1d
Marketing and Accommodation Manager
Bear Inns Ltd —Tarporley
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Social media management
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Operations food and beverage manager
Mere Court Hotel —Knutsford
- Full-time
- Serving
- Hospitality
- Management
- Free parking
Quick apply
1d
Sales Office Manager
Radisson Blu Hotel Liverpool-Sales —Liverpool
- £38,000 a year
- Full-time
- Sales
- Hotel
- Organisational skills
Quick apply
Receptionist
Mercure Chester Abbots Well —Chester
- £12.71 an hour
- Part-time
- Bar
- Microsoft Office
- Hotel
- Free parking
- Employee assistance programme
Quick apply
3d
FOH Supervisor
EPK Group —Wirral
- £13.65 an hour
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Front of House Manager
Don Alberto Holmes chapel —Crewe
- From £10 an hour
- Part-time
- Hospitality
- Culinary experience
- Customer service
Quick apply
Sales Associates
Lion Quays Resort —Oswestry
- £13.21 an hour
- Part-time
- Hospitality
- Sales
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Night Auditor
FAIRMONT —Knutsford
- Full-time
- Hotel
- Front desk
- In-person
Quick apply
Restaurant Manager
Spice Thai —Liverpool
- £27,000 - £30,000 a year
- Full-time
- Hospitality
- Restaurant management
- Cooking
- Employee assistance programme
- Employee discount
Quick apply
Hotel night shift leader / 5536 - The Castle Hotel, Ruthin
J D Wetherspoon plc —Rhuthun
- £14 an hour
- Part-time
- English
- Hotel
Quick apply
6d
Inventory Planning Analyst
New Balance —Warrington
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
Night Supervisor
Mercure Haydock —St Helens
- £12.91 an hour
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
5d

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reservations manager jobs near chester, chs

Teamlead Customer Success Management

Booking Experts
Chester

Apply Now

Job details

2 days ago

Benefits

Annual leave
Pay rise

Qualifications

Hospitality
Analysis skills
SaaS
Account management
Leadership
Communication skills

Full job description

Teamlead Customer Success Management

Are you passionate about helping teams perform at their best? Do you enjoy combining people leadership, process improvement and customer success strategy? If so, we'd love to hear from you.

About Booking Experts

At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites, hotels and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.

We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.

As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do. You'll play a key role in shaping the future of our Customer Success organisation as we continue to scale internationally.

About the Role

As Teamlead Customer Success, you'll be responsible for leading, developing and growing our Customer Success team. You'll combine hands-on leadership with strategic thinking, ensuring that our Customer Success Managers consistently help customers achieve long-term success with Booking Experts.

You'll work closely with your team to improve customer outcomes, drive retention and build scalable processes that support our continued growth. By leveraging customer data, performance metrics and customer feedback, you'll help shape the future of our Customer Success strategy.

This is an opportunity to make a significant impact on both our customers and our organisation as we continue to expand across Europe.

What You'll Be Doing

Leading, coaching and developing a team of Customer Success Managers.
Creating a high-performance culture focused on customer outcomes and continuous improvement.
Supporting team members in becoming trusted strategic advisors to their customers.
Monitoring customer health, retention and satisfaction metrics.
Defining, tracking and improving Customer Success KPIs.
Identifying process inefficiencies and implementing scalable improvements.
Developing playbooks, best practices and frameworks to support team consistency.
Managing and supporting complex customer escalations when required.
Collaborating with Product, Sales, Marketing and Support teams to improve the customer experience.
Translating customer feedback and market insights into actionable recommendations.
Contributing to the long-term strategy and growth of the Customer Success function.

About You

We're looking for an experienced leader who enjoys helping both customers and team members succeed.

You'll likely have:

A higher education qualification or equivalent level of thinking and working.
At least 3 years of experience in a leadership role within a SaaS, technology or hospitality-related business.
Experience leading customer-facing teams such as Customer Success, Account Management or Support.
Strong analytical skills and the ability to use data to drive decision-making.
Experience defining, tracking and improving KPIs.
A track record of improving processes and driving operational excellence.
Excellent communication and stakeholder management skills.
The ability to balance strategic thinking with day-to-day execution.

What You'll Bring

You're an inspiring leader who knows how to develop people while maintaining a strong focus on results. You enjoy solving complex challenges, building scalable processes and helping teams reach their full potential.

You combine commercial awareness with a customer-first mindset and are comfortable working across multiple departments. Most importantly, you're excited about helping shape the future of Customer Success within a growing international SaaS company.

What We Offer

A competitive salary based on your experience.
Annual salary reviews.
A 10% salary increase after your first year.
Hybrid working opportunities.
25 days of annual leave.
The opportunity to play a key role in scaling our Customer Success organisation.
Access to our Learning Management System (LMS), internal training and ongoing development opportunities.
The opportunity to make a real impact in a growing international SaaS company.

The Hiring Process

Apply

Submit your application and tell us a bit about yourself.

Initial Review

We'll review your application and get back to you within five working days.

First Interview

Meet the team and learn more about Booking Experts and the role.

Second Interview

A deeper conversation about your leadership experience, customer success approach and vision for building high-performing teams.

Offer

If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts

Apply Now

Refine Your Search

reservations manager jobs in chester, chs

Teamlead Customer Success Management

Junior Customer Success Manager

Restaurant Manager

Guest Services Manager - Nights

Resident Liaison

Marketing and Accommodation Manager

Operations food and beverage manager

Sales Office Manager

Receptionist

FOH Supervisor

Front of House Manager

Sales Associates

Night Auditor

Restaurant Manager

Hotel night shift leader / 5536 - The Castle Hotel, Ruthin

Inventory Planning Analyst

Night Supervisor

I want to receive the latest job alerts for reservations manager in chester, chs

Explore jobs in more locations

Teamlead Customer Success Management

About Booking Experts

About the Role

What You'll Be Doing

About You

What You'll Bring

What We Offer

The Hiring Process

Apply

Initial Review

First Interview

Second Interview

Offer

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