Customer service team lead Work, Jobs in Chester, Eng (with Salaries)

Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
- Management
- Supervising experience
- In-person
Quick apply
Team Leader
Card Factory —Deeside
- £13 an hour
- Leadership
Contact Centre Team Leader
Sureserve —Liverpool
- £32,000 a year
- Weekend availability
- CRM software
- Employee assistance programme
- Employee discount
Quick apply
Hub Team Manager
B&Q —St Helens
- £35,000 - £40,000 a year
- Part-time
- Sales
- Annual leave
- Employee assistance programme
Team Leader
The Fedcap Group —Liverpool
- £36,555 - £40,170 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Annual leave
3d
Transport Admin Team Leader
Univar Solutions UK Ltd —Widnes
- Supervising experience
- Computer skills
- Communication skills
8d
UK Team Leader (Chain 1 & 5)
Mountain Warehouse —Chester
- £13.32 an hour
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Team Leader
William Hill —Liverpool
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
11d
Ecommerce Lead
Oh Polly —Wirral
- £39,000 - £42,000 a year
- Hybrid work
- Merchandising
- Analysis skills
- Project management
- Employee discount
- Gym membership
Quick apply
Lead Delivery Manager - DCX
The Very Group —Liverpool
- Full-time
- Hybrid work
- Agile
- Leadership
- Employee discount
Quick apply
3d
Physical Activity Officer (Fitness Lead)
Liverpool John Moores University —Liverpool
- £26,707 - £31,236 a year
- Full-time
- Driving
- School
- Teaching
- Annual leave
Cafe - Shift Lead
The Hollies Farm Shop —Little Budworth
- £12.71 - £13.20 an hour
- Weekend availability
- Hospitality
- Customer service
- Computer skills
- Employee discount
Quick apply
3d
Team Leader
The Rank Group —Liverpool
- £13.60 an hour
- Hospitality
- Sick pay
Quick apply
Team Leader/Supervisor
Subway —Runcorn
- £12.71 - £13.00 an hour
- Part-time
- Culinary experience
- Organisational skills
- In-person
Quick apply
11d
Site Network Lead UK/ROI
Radius Limited —Crewe
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Quick apply
Key Lead - Liverpool One, Hollister
AFH STORES UK LIMITED —Liverpool
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Key Lead - Cheshire Oaks Designer Outlet, Abercrombie & Fitch
AFH STORES UK LIMITED —Wirral
- £13.80 an hour
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount

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Customer Service / Call Centre Team Leader
Barbon Group Ltd. —Chester
You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for…
Quick apply
Guest Experience Manager
Forest Holidays —Frodsham
✅ Full UK driving license and access to a vehicle. Pension scheme, life assurance & health cash plan. Monitor daily performance across accommodation, F&B, and…
Up to £40,000 a year
Quick apply

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Customer Service / Call Centre Team Leader

Barbon Group Ltd. -
Chester

Quick apply

Job details

Qualifications

Management
Supervising experience
Leadership
Communication skills

Full job description

We are looking for a proactive and people‑focused Team Leader to join our Referencing Team. You will lead a team of Customer Service Specialists to deliver high-quality, accurate and timely tenant references, ensuring an excellent experience for our customers and partners across both the HomeLet and Let Alliance brands.

We operate in a fast paced, call centre environment therefore call centre management experience is highly desirable.

You will be responsible for day‑to‑day performance, coaching and supporting your team, driving continual improvement and acting as an escalation point for complex queries

Key Responsibilities

Lead, coach, and develop a team of Referencing Specialists to achieve quality, productivity and service targets.
Manage workflow and resource to ensure SLAs are met across multiple brands and systems.
Act as an escalation point for complex cases, complaints and queries, ensuring these are resolved swiftly and professionally.
Monitor and report on team performance, using MI to identify trends, risks and opportunities for improvement.
Drive a strong customer‑centric culture, ensuring each interaction reflects our values and brand standards.
Support the onboarding and training of new starters and cross‑skilling of existing team members.
Ensure adherence to regulatory, legal and internal policy requirements at all times.
Champion process improvements and work collaboratively with other teams and stakeholders to implement change.

About You

Proven experience in a team leader/supervisory role within a contact centre, operations, financial services or similar environment.
Strong people leadership skills with a passion for coaching, feedback and development.
Excellent communication skills, with the ability to manage difficult conversations and escalations calmly and professionally.
Highly organised with the ability to prioritise, manage change and work to tight deadlines.
Strong attention to detail and a focus on quality, accuracy and compliance.
Comfortable working with MI and systems to understand performance and make decisions.
A collaborative approach, able to build effective relationships across teams and locations.

Experience in tenant referencing, insurance, lettings or financial services would be an advantage but is not essential.

What We Offer

A supportive, friendly and collaborative team environment.
Opportunities for development and progression within PIB Group.
Competitive salary and benefits package.

If you are passionate about leading people, delivering great customer outcomes and making a difference in a fast‑paced environment, we would love to hear from you.

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.

Work Location: In person

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Refine Your Search

customer service team lead jobs in chester, eng

Customer Service / Call Centre Team Leader

Team Leader

Contact Centre Team Leader

Hub Team Manager

Team Leader

Transport Admin Team Leader

UK Team Leader (Chain 1 & 5)

Customer Service Team Leader

Ecommerce Lead

Lead Delivery Manager - DCX

Physical Activity Officer (Fitness Lead)

Cafe - Shift Lead

Team Leader

Team Leader/Supervisor

Site Network Lead UK/ROI

Key Lead - Liverpool One, Hollister

Key Lead - Cheshire Oaks Designer Outlet, Abercrombie & Fitch

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