Front of house sales/customer service manager Work, Jobs in Chester, Eng (with Salaries)

Deputy Customer Experience Manager ZARA LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Leadership
Quick apply
11d
Front of House Manager
Quirky Quarter LTD —Liverpool
- £25,000 - £30,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Retail Supervisor
Screwfix —Chester
- £14.48 an hour
- Weekend availability
- Annual leave
- Employee discount
9d
Practice Manager
The Dental Cafe —Liverpool
- £38,000 - £48,000 a year
- Part-time
- Sales
- Customer service
- No experience needed
- Profit sharing
- Employee discount
Quick apply
2d
FOH Supervisor
EPK Group —Wirral
- £13.65 an hour
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Sales Associate
Coach —Ellesmere Port
- £28,080 - £30,000 a year
- Part-time
- Sales
- Social media management
- English
- Employee discount
12d
Duty Manager
The Brunch & Cocktail Club —Liverpool
- From £13.20 an hour
- Weekend availability
- Hospitality
- Bar
- Team management
- Employee discount
Quick apply
5d
DEPUTY STORE MANAGER-LIVERPOOL
INDITEX —Liverpool
- Full-time
- Management
- Sales
- Presentation skills
Quick apply
13h
Front of House Supervisor
Deco Lounge —Liverpool
- £13.10 - £13.30 an hour
- Weekend availability
- Bar
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
7d
Assistant Catering & Hospitality Manager
The University of Manchester —Macclesfield
- £29,588 - £32,080 a year
- Hospitality
- Sales
- Customer service
- Annual leave
- Employee assistance programme
4d
Duty Manager | REEL Widnes
Reel Cinemas —Widnes
- £12.55 - £12.56 an hour
- Weekend availability
- Supervising experience
- Retail management
- Cash handling
Quick apply
Receptionist 12 month FTC, 21 hours per week
Alexander Dennis —Skelmersdale
- Call to connect
Quick apply
4d
Master Technician - Liverpool VWCV
Volkswagen Commercial Vehicles —Liverpool
- Up to £45,000 a year
- Full-time
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Quick apply
Head Chef
Loungers —Nantwich
- £37,000 - £42,500 a year
- Overtime
- Hospitality
- Bar
- Casual dining restaurant
- Employee discount
3d
Vehicle Technician (Level 4) - Chester Peugeot
Swansway Garages —Chester
- £40,000 a year
- Overtime
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Master Technician - Liverpool VWCV
Swansway Garages —Liverpool
- Up to £45,000 a year
- Full-time
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Vehicle Technician (Level 4) - Chester Peugeot
Peugeot —Chester
- £40,000 a year
- Full-time
- Automotive diagnostics
- Employee assistance programme
- Employee discount
Quick apply
Junior Sous Chef
Olive Tree Brasserie Stockton Heath —Warrington
- Up to £13.25 an hour
- Part-time
- Management
- Casual dining restaurant
- In-person
- Store discount
- Employee discount
Quick apply

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front of house sales/customer service manager jobs near chester, eng

Deputy Customer Experience Manager ZARA LIVERPOOL

INDITEX -
Liverpool

Quick apply

Job details

Full-time
11 days ago

Qualifications

Management
Leadership

Full job description

Customer Experience Deputy Manager – Zara Liverpool (Full Time)

Location: Liverpool
Contract: Full-time Based In Store

At Zara, we operate in a fast-paced retail environment where customer demand changes daily. We’re looking for a Customer Experience Deputy Manager who can lead from the shop floor, support the management team, and ensure customers receive a consistent and efficient experience across all channels.

This role isn’t office-based – you’ll spend most of your time on the floor, managing priorities in real time, supporting the team, and reacting to store needs as they happen.

The Role

You’ll be responsible for delivering strong customer experience standards while supporting the store to meet sales targets. This means understanding customer behaviour, managing service coverage, and leading a team that can respond quickly to demand across fitting rooms, tills, shop floor and click & collect.

You will work closely with the General Manager and Customer Experience Manager to drive performance and improve how the store operates day to day.

Key Responsibilities

Customer Experience & Commercial Performance

Support the management team to achieve and exceed store targets through strong customer service delivery
Monitor customer behaviour and adapt team focus based on traffic, peak times and trends
Ensure consistent standards across all service areas including shop floor, cash desk and fitting rooms
Oversee omnichannel services (click & collect, returns, online orders) ensuring a smooth process for customers
React daily to redistribute team resources based on store priorities
Use tools to optimise team coverage in key areas
Monitor customer experience KPIs and take action where needed
Handle and support resolution of customer complaints, escalating where necessary
Work closely with Customer Service teams to resolve ongoing issues
Support stock loss prevention and follow agreed action plans

People Management & Team Development

Lead by example in behaviour, standards and work ethic on the shop floor
Create a positive, realistic working environment in a high-pressure retail setting
Support and develop the team through regular feedback and performance reviews (LEAP/PDPs)
Identify talent within the team and support internal progression
Ensure training is completed and applied, particularly around customer interaction and product knowledge
Coach team members on how to handle customers, close sales and manage busy periods
Ensure HR policies and company procedures are followed consistently
Support with payroll deadlines and ER processes where required

Operations, Security & Compliance

Support cash desk operations including opening/closing and issue resolution
Monitor cash discrepancies and report concerns
Follow all security and loss prevention procedures
Support management of the security team and related processes
Ensure all banking and cash handling procedures are followed accurately

Health & Safety

Maintain safe working conditions on the shop floor and in back of house
Ensure housekeeping standards are followed at all times
Act quickly to reduce risk to employees and customers

What We’re Looking For

Previous experience in a retail leadership role (Department Manager level or similar preferred)
Strong understanding of fast-paced retail operations
Able to make quick decisions and manage changing priorities
Confident handling customer issues and team challenges
Clear communicator who can give direct feedback and direction
Organised and able to manage time effectively during busy periods
Comfortable working on the shop floor and leading from the front
Focused on improving performance, not just maintaining it
Positive attitude towards learning and development

What to Expect

A physically active role with long periods on the shop floor
Weekend and evening work as standard
High levels of customer demand, especially during peak trading
Responsibility for both people and operational decisions

If you're looking for a role where you can take ownership, support a team, and work in a fast-moving retail environment, apply now.

INDINDITEXSM

Quick apply

Refine Your Search

front of house sales/customer service manager jobs in chester, eng

Deputy Customer Experience Manager ZARA LIVERPOOL

Front of House Manager

Retail Supervisor

Practice Manager

FOH Supervisor

Sales Associate

Duty Manager

DEPUTY STORE MANAGER-LIVERPOOL

Front of House Supervisor

Assistant Catering & Hospitality Manager

Duty Manager | REEL Widnes

Receptionist 12 month FTC, 21 hours per week

Master Technician - Liverpool VWCV

Head Chef

Vehicle Technician (Level 4) - Chester Peugeot