Technical account Work, Jobs in Chester Le Street, Dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Production Artist 1
Schawk UK Limited —Gateshead
- Hybrid work
Quick apply
9d
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
13d
Sales Consultant - Government Contracts
JT Dove Limited —Chester-le-Street
- Full-time
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee discount
Quick apply
8d
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
Project Manager
Origin —Newcastle upon Tyne
- £60,000 - £65,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Doctoral degree
- Work from home
- Sick pay
Quick apply
8d
Electronics Technician
Trusted Trade Tech —Sunderland
- £24,420.00 - £43,315.61 a year
- Full-time
- Windows
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
14d
Cost Engineer
Assystem —Newcastle upon Tyne
- Analysis skills
- Annual leave
- Employee assistance programme
1h
Customer Service Advisor
Kinaxia Transport & Warehousing —Washington
- Full-time
- CRM software
- Employee discount
Quick apply
Field Sales Manager - Soils & Disposals (National)
Hargreaves PLC —Durham
- £40,000 - £48,000 a year
- Full-time
- Sales
- In-person
Quick apply
7d
Lecturer in HE Music Technology – Hourly Paid
Middlesbrough College —Middlesbrough
- £15.97 - £34.49 an hour
- English
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
Customer Account Manager
U.S. Bank National Association —Newcastle upon Tyne
- £44,285 - £52,100 a year
- Full-time
- Organisational skills
- Communication skills
- Negotiation
Unity Programme Business Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £58,541 - £64,624 a year
- Part-time
- Hybrid work
- ERP systems
- English
- Presentation skills
- Work from home
3h
Risk Assessor
HSL Compliance Limited —Durham
- £13.57 - £14.51 an hour
- Overtime
- Travel
- Communication skills
- Free parking
- Annual leave
Quick apply
Insurance Broker
Walter Wright Insurance Brokers Limited —Newcastle upon Tyne
- Up to £35,000 a year
- Full-time
- Sales
- Salesforce
- Microsoft Office
Quick apply
Digital Investigator - National Digital Investigation Unit
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
14d
Distribution Specialist
Axalta Coat. Sys. UK —Darlington
- English
- Presentation skills
- Bachelor's degree
Quick apply
1d
Account Manager
razorblue Careers —Stockton-on-Tees
- £32,000 - £36,000 a year
- Hybrid work
- English
- Microsoft Office
- IT
- Life insurance
- Referral programme
Quick apply
Corporate Reporting - Senior Analyst
Arriva Limited —Sunderland
- Microsoft Excel
- Continuous improvement
- Organisational skills
Quick apply
Insolvency Technical Lead
HM Revenue and Customs —Newcastle upon Tyne
- £71,725 - £87,612 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home

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technical account jobs near chester le street, dur

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

technical account jobs in chester le street, dur

Technical Support Specialist

Production Artist 1

Data Analyst

Sales Consultant - Government Contracts

Associate Product Usage Analyst (UK Remote)

Project Manager

Electronics Technician

Cost Engineer

Customer Service Advisor

Field Sales Manager - Soils & Disposals (National)

Lecturer in HE Music Technology – Hourly Paid

Customer Account Manager

Unity Programme Business Analyst

Risk Assessor

Insurance Broker

Digital Investigator - National Digital Investigation Unit

Distribution Specialist

Account Manager

Corporate Reporting - Senior Analyst

Insolvency Technical Lead

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