Level technical support Work, Jobs in Chester Le Street, Eng (with Salaries)

1st Line Support Engineer
IT Professional Services Ltd. —Chester-le-Street
- £24,420 - £28,000 a year
- Full-time
- Windows
- Computer networking
- In-person
- Free parking
- Sick pay
Quick apply
4d
Technical Architect (Networking)
IT Professional Services Ltd. —Chester-le-Street
- £56,000 - £75,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Free parking
Quick apply
11h
Technical Assurance Officer
Health Research Authority —Newcastle upon Tyne
- £39,959 - £48,117 a year
- Full-time
- Remote
- Administrative experience
- Organisational skills
- AI
11d
Offshore Technician Scheme
Enshore Subsea Ltd —Blyth
- £17,500 - £36,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Life insurance
- Referral programme
Quick apply
IT Technician
Connect Multi-Academy Trust —Wingate
- £26,403 - £28,598 a year
- Full-time
- Organisational skills
- IT
- School
- Free parking
- Annual leave
Quick apply
11d
Field Service Engineer
Servibox LTD —Durham
- £30,000 - £36,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Annual leave
Quick apply
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
9d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
VacancyTitle: Technical Administration Assistant - Water Regulations
Northumbrian Water/Essex & Suffolk Water —Washington
- £26,775 - £31,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
4d
Technical Assistant
Durham County Council —Durham
- £25,583 - £26,824 a year
- Full-time
- First Aid Certification
3d
Estates Data and Information Officer
University of Hertfordshire —College
- £28,778 - £32,080 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
3h
Trainee Paralegal
Alpha UK Projects Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- English
- Microsoft Office
- Bachelor's degree
- Free parking
Quick apply
5d
Insectary Assistant Technician
Durham University —Durham
- £25,025 - £25,571 a year
- Part-time
- English
- University
- IT
- Annual leave
- Employee assistance programme
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Platform Engineer
CGI —Newcastle upon Tyne
- Full-time
- Azure
- AWS
- Mentoring
Quick apply
Graduate Software Developer
Learning Curve Group —Spennymoor
- £27,000 - £30,000 a year
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Bachelor's degree
- Annual leave
3d
Technical Support Manager (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
Customer Support & Logistics Specialist
Easology —Peterlee
- £13.00 - £13.50 an hour
- Part-time
- Software troubleshooting
- Administrative experience
- In-person
Quick apply
7d
IT Technician Service Desk
Durham Constabulary —Durham
- £27,204 - £29,859 a year
- Full-time
- Windows
- Administrative experience
- Driving
5h
Support Assistant
Durham County Council —Durham
- £26,403 - £28,598 a year
- Full-time
- Hybrid work
- Annual leave
6d

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1st Line Support Engineer

IT Professional Services Ltd. -
Chester-le-Street

Quick apply

Job details

Full-time
£24,420 - £28,000 a year
4 days ago

Benefits

Free parking
Casual dress
Cycle to work scheme
Sick pay
On-site parking

Qualifications

Operating systems
Windows
Computer networking
Mac OS
Communication skills
CompTIA A+

Full job description

Overview

We are seeking a dedicated and proactive 1st Line Support Engineer to join our dynamic IT support team. The successful candidate will be responsible for providing frontline technical assistance to users, resolving a wide range of hardware and software issues promptly and professionally. This role offers an excellent opportunity to develop your technical skills within a supportive environment, contributing to the smooth operation of our organisation’s IT infrastructure. The position is paid and suitable for individuals eager to grow their career in IT support.

Duties

Respond promptly to incoming support requests via phone, email, or ticketing system, ensuring timely resolution of user issues.
Troubleshoot and resolve common hardware, software, and network problems for end-users across various departments.
Provide guidance and support on the use of organisational applications and systems, including operating systems, productivity tools, and specialised software.
Escalate complex issues to higher-level support teams or external vendors when necessary, ensuring clear communication and documentation throughout the process.
Maintain accurate records of support tickets, actions taken, and resolutions provided in the support management system.
Assist with setting up new user accounts, hardware devices, and peripherals as required.
Contribute to the creation and maintenance of user guides and FAQs to improve self-service support options.
Participate in ongoing training sessions to stay updated with emerging technologies and organisational policies.

Experience

Previous experience in a similar 1st Line Support or helpdesk role is desirable but not essential; training will be provided for suitable candidates eager to learn.
Familiarity with common operating systems (Windows, macOS) and basic networking concepts is advantageous.
Strong problem-solving skills with an organised approach to managing multiple support requests simultaneously.
Excellent communication skills, with the ability to explain technical issues clearly to non-technical users.
A proactive attitude with a keen interest in developing a career within IT support environments.
Relevant certifications such as CompTIA A+ or Microsoft Certified Fundamentals are beneficial but not mandatory.

This role is ideal for motivated individuals seeking an entry-level position in IT support that offers professional development opportunities within a collaborative team environment.

Pay: £24,420.00-£28,000.00 per year

Benefits:

Casual dress
Cycle to work scheme
Free parking
On-site parking
Sick pay

Ability to commute/relocate:

Chester-le-Street DH2 1AQ: reliably commute or plan to relocate before starting work (preferred)

Experience:

Operations Desk: 3 years (preferred)

Work authorisation:

United Kingdom (preferred)

Work Location: In person

Quick apply

Refine Your Search

level technical support jobs in chester le street, eng

1st Line Support Engineer

Technical Architect (Networking)

Technical Assurance Officer

Offshore Technician Scheme

IT Technician

Field Service Engineer

IT Support Specialist

Head of Collections

VacancyTitle: Technical Administration Assistant - Water Regulations

Technical Assistant

Estates Data and Information Officer

Trainee Paralegal

Insectary Assistant Technician

Junior Project Coordinator

Platform Engineer

Graduate Software Developer

Technical Support Manager (Hybrid)

Customer Support & Logistics Specialist

IT Technician Service Desk

Support Assistant

I want to receive the latest job alerts for level technical support in chester le street, eng

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