We have an exciting opportunity for someone to join our Communications and Engagement Team as a Business Administration Apprentice.
The Communications and Engagement Apprentice will support the work of all members of the Communications team. Whilst responsibilities will largely be administrative, there will be opportunities for personal development and to gain experience in a wide range of communications and engagement activities.
The successful candidate will have:
Effective verbal and written communication skills
Ability to write clear and accurate information – including preparing content for bulletins, written responses to emails/colleagues/external audiences, posters and leaflets
Proficient in computer skills in a variety of software programmes including Microsoft Outlook, Word, Excel, Publisher and PowerPoint
To be aware of the importance of equality, diversity and human rights in line with the Trust’s values and vision
Sound knowledge of confidentiality in line with the Data Protection Act and GDPR, and national/local guidelines
Be able to manage confidential and sensitive information
Effective customer service skills
Ability to prioritise work and tasks, liaising with other staff and teams
Ability to identify problems and develop creative solutions
Good interpersonal skills
Demonstrate good organisational and time management skills
Join 'Team Derbyshire Healthcare' and become part of a talented, compassionate and enthusiastic workforce committed to a vision of ‘making a positive difference in everything we do’.
CQC rated us as 'GOOD’ overall, commenting on how our colleagues “treated patients with compassion and kindness” and “felt positive and proud about working for the trust.”
Benefits include:
Commitment to flexible working where this is possible
27 days annual leave/year plus bank holidays, increasing to 29 days after 5 years & 33 days after 10 years’ service
Yearly appraisal and commitment to ongoing training
Generous NHS pension scheme
Good maternity, paternity and adoption benefits
Health service discounts and online benefits
Incremental pay progression
Free confidential employee assistance programme 24/7
Access to our staff networks
Health and wellbeing opportunities
Structured learning and development opportunities
Provide a comprehensive administrative support service; organising and making arrangements for meetings, diary management, typing and distribution of documents and reports, recording information and filing, ensuring that all information and documentation is proceeding to expected standards of performance, and accordingly to agreed timescales.
Proactively manage diary commitments by liaising with others, internally and externally, ensuring that all the required preparation is accurate and available, and that team members are briefed on any difficulties, problems or issues. This includes making arrangements for virtual staff engagement events on Microsoft Teams, in addition to other events/meetings being organised by the team.
Act as a central point of contact for the team, receiving enquiries by telephone or email. This includes monitoring and responding to a central communications inbox.
Monitor press coverage, maintain a log of press cuttings, a photo library, distribution lists and contact databases on behalf of the Communications team.
Making updates to the Trust website and intranet, Focus. Also approving new users of the Trust’s intranet and providing support to existing users
Support with the production of the weekly staff bulletin – Focus Weekly
Create and post engaging content on the Trust’s social media platforms
Helping with the purchase of goods, materials and services through the Trust’s financial system, Oracle; liaising in particular with print/design companies for quotes/orders
Maintain corporate notice boards, ensuring Trust services display appropriate and up to date materials
Use Trust templates to create posters, leaflets etc
Liaise with and support teams around their use of the Trust brand
Undertake and prepare surveys and evaluation
Take photographs and video footage for team/Trust purposes as required
Support staff and community events, including award ceremonies
Ensure the maintenance of accurate and efficient electronic filing systems. This includes ensuring all media enquiries are logged, that photographs are stored alongside appropriate consent and maintaining a log of all media coverage
Take minutes, document notes and action plans at Communications and Engagement events and meetings, distributing information as required
Prioritise work and take appropriate steps to manage incoming and outgoing requests for action and/or information including follow up, according to agreed timescales
Work with members of the communications team on ad-hoc projects and initiatives.
