Appointment coordinator Work, Jobs in Chigwell, Ess (with Salaries)

Call Handler/ Administrator
CRGH —London
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Annual leave
- Employee discount
Quick apply
10d
Care Coordinator
Quality Healthcare Solutions —Hornchurch
- £26,500 - £28,000 a year
- Full-time
- English
- In-person
- Care plans
- Free parking
- Store discount
Quick apply
Community Hub Activity Coordinator
Newham Community Renewal Programme Ltd —Manor Park
- £17.15 an hour
- Temporary
- Computer literacy
- Computer skills
- In-person
Quick apply
9d
Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor
St John's Way Medical Centre —London
- £525 a week
- Temporary
- Computer literacy
- GP surgery experience
- Administrative experience
Quick apply
3d
Meetings & Event Sales Co-ordinator
Bromley Court Hotel —Bromley
- £27,810 a year
- Full-time
- CRM software
- Hospitality
- Customer service
- Free parking
- Employee discount
Quick apply
3d
Residence Life Coordinator, First Year Focus - NYU London
New York University —London
- Weekend availability
- Management
- University
- No degree
- Annual leave
MAPPA Administrator - Public Protection - East of England.
HM Prison & Probation Service —Basildon
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Databases
- Presentation skills
- Annual leave
- Employee discount
Resident Services & Scheduling Coordinator
NSM Services Limited —South Ockendon
- £32,000 - £40,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Contracts
- Free parking
- Annual leave
Quick apply
1d
Academic Affairs Coordinator - NYU London
New York University —London
- Full-time
- Doctoral degree
- Computer literacy
- Microsoft Office
- Annual leave
8d
Medical Receptionist & Practice Coordinator
Ben Cohen Osteopathy —Epping
- £13.75 - £14.20 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Travel
- Employee discount
Quick apply
Customer Experience Coordinator
Splend —London
- Weekend availability
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Office Coordinator - Property Management
Campions —London
- £28,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
Quick apply
Patient Booking Coordinator
University College London Hospitals NHS Foundation Trust —London
- £34,186 - £37,389 a year
- Full-time
- Administrative experience
- Negotiation
13h
Front of House/Clinic Coordinator
The Cosmedic House —Billericay
- £13 an hour
- Part-time
- Hospitality
- Administrative experience
- Front desk
- Employee discount
Quick apply
19h
Customer Care Call Centre Advisor
Wimpole Hair Clinic —London
- £20,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
Part Time Receptionist/Clinic Coordinator
Dr Preema London Clinic —London
- £13.00 - £16.50 an hour
- 8 hour shift
- Inventory control
- Sales
- Databases
- Employee discount
Quick apply
9d
Office Administrator / Receptionist
Intech Centre —London
- £26,000 - £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
19h
Full-time Medical Receptionist & Administrator (40 hours per week)
The Medical Chambers Kensington —London
- £27,040 a year
- Full-time
- English
- Organisational skills
- Front desk
- Employee discount
- Sick pay
Quick apply
8d
Bookings Coordinator and Medical Secretary
Phoenix Hospital Group —London
- Hospital
- Customer service
- Microsoft Office
Quick apply
Front of House Clinic Coordinator
Harley Academy —London
- £26,436.80 - £27,230.00 a year
- Part-time
- Sales
- Front desk
- In-person
Quick apply
8d

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Call Handler/ Administrator

CRGH -
London

Quick apply

Job details

Full-time
10 days ago

Benefits

Annual leave
Company pension
Private medical insurance
Employee discount

Qualifications

Customer service call handling
Integration of care pathways
Inbound customer enquiry call handling
Clinical record keeping
Triage
Patient appointment coordination
Administrative support experience
Filing
Internal department liaison
Scanning
Complaint handling
Patient service
Administrative experience
Appointment booking and call handling
Task prioritisation
Client services
Data entry
Organisational skills
Customer interaction
Care Quality Commission standards
Outbound calling
Patient record updating
Managing patient records
Communication skills

Full job description

Job Description

Job Title: Call Handler/ Administrator
Report to: Operations Director
Hours of Work: 37.5 hours, Monday to Sunday (Shifts)
Desirable: Minimum 2 years working in healthcare

Principal Role & Skills:

The Customer Service Professional will be responsible for managing the day-to-day operations of a busy Call Centre, handling inbound and outbound patient calls with a focus on delivering excellent customer service. This role requires strong interpersonal, written, and verbal communication skills to ensure that patients receive the highest level of care and support. The individual must be able to manage a heavy workload, prioritize tasks effectively, and remain calm and professional in all situations.

Key Responsibilities:

Serve and protect patient healthcare by adhering to professional standards, clinic policies, and regulatory requirements (HFEA, CQC, ISO).
Provide detailed information to patients regarding the next steps in their care and understand relevant laws around the CMA (Consumer Marketing Authority).
Maintain patient confidentiality in accordance with the Data Protection Act 1998, ensuring secure handling of personal and identifiable information via all communication channels.
Promote and uphold high standards of patient care, following CRGH policies and protocols.
Handle inbound calls to the call centre in a polite, professional manner, ensuring calls are answered within 30 seconds and maintaining a 90% answer rate.
Respond quickly to patient inquiries via phone, ensuring timely follow-up and resolution of any queries.
Effectively triage and direct calls to the appropriate internal departments or individuals as needed, ensuring patient needs are met promptly.
Ensure timely follow-up on patient inquiries, tracking progress and understanding patient needs, including detailed information on CRGH consultants and their specialties.
Book consultations, create new patient records, and ensure all required documentation (e.g., consent forms, registration forms) is completed prior to appointments.
Monitor appointment calendars and check patient records to ensure all forms and registrations are completed before the patients first appointment.
Coordinate with internal teams to ensure all aspects of the patient pathway are followed, from the initial consultation through to treatment.
Manage a checklist of requirements for patient screenings, treatment plans, and cost information prior to the commencement of treatment.
Ensure that you are meeting KPI objectives and provide regular feedback to the team and manager on patient engagement and conversion targets.
Handle informal patient complaints, resolving them when possible or escalating when necessary to ensure a timely resolution.
Collaborate with colleagues and line manager to exchange best practices and support continuous improvement of services.
Provide comprehensive administrative support to Fertility Care Coordinators to ensure the efficient and accurate running of the patient journey.
Handle patient communications, including receiving telephone calls where appropriate, with a professional and empathetic approach.
Support the management of the patient portal.
Assist with processing Subject Access Requests (SARs) accurately and in line with data protection and confidentiality requirements.
Transfer and manage patient records accurately and securely, paying close attention to detail to ensure information integrity.
Maintain precise, up-to-date patient records across clinical and administrative systems.
Assist with general administrative tasks such as data entry, scanning, filing, and correspondence, ensuring a high level of accuracy.

Training/Competencies:

Ensure annual mandatory training (e.g., e-learning, manual handling) is completed and up to date.
Attend any additional training as required to enhance skills and competencies relevant to the role.

Person Specification

Essential:

Previous experience in an administrative role, ideally within healthcare or a patient-facing environment.

Ability to work effectively both independently and as part of a team.

What we Offer:

Access to continuous professional development and training opportunities.

A supportive, collaborative, and inclusive working environment.

Opportunity to make a meaningful impact on patients lives.

Pension Scheme provided by Royal London.
25 days annual leave plus public bank holidays.
Long Service: after a significant number of years working at the company, employees are entitled to additional days of annual leave.
Wellbeing benefits, shopping and leisure vouchers through Perkbox.
Buy or sell annual leave.
Private Medical Insurance.

Quick apply

Refine Your Search

appointment coordinator jobs in chigwell, ess

Call Handler/ Administrator

Care Coordinator

Community Hub Activity Coordinator

Patient Services Co-ordinator (GP Receptionist/Administraton) Self-Employed Contractor

Meetings & Event Sales Co-ordinator

Residence Life Coordinator, First Year Focus - NYU London

MAPPA Administrator - Public Protection - East of England.

Resident Services & Scheduling Coordinator

Academic Affairs Coordinator - NYU London

Medical Receptionist & Practice Coordinator

Customer Experience Coordinator

Office Coordinator - Property Management

Patient Booking Coordinator

Front of House/Clinic Coordinator

Customer Care Call Centre Advisor

Part Time Receptionist/Clinic Coordinator

Office Administrator / Receptionist

Full-time Medical Receptionist & Administrator (40 hours per week)

Bookings Coordinator and Medical Secretary

Front of House Clinic Coordinator

I want to receive the latest job alerts for appointment coordinator in chigwell, ess

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