Product support Work, Jobs in Chineham, Ham (with Salaries)

Contact Centre Associate
Castle Trust Bank —Basingstoke
- £25,500 a year
- Full-time
- Customer service
- Microsoft Office
- Financial services
- Employee assistance programme
Quick apply
After Sales Assistant
Manamanx Limited —Thatcham
- From £13.80 an hour
- Part-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
Quick apply
4d
Store Assistant
Aldi —Basingstoke
- £13.50 - £14.47 an hour
- Day shift
- Customer service
- Annual leave
Partner Success Representative (Maternity Cover)
Arrive —Basingstoke
- Hybrid work
- Customer service
- SQL
- JavaScript
Quick apply
Warehouse Operative
Gist Limited —Thatcham
- Up to £18.05 an hour
- Overtime
- Warehouse experience
- In-person
- Free parking
- Paid training
Retail Sales & Brand Growth Assistant
Lily Lane Cosmetics & Home —Basingstoke
- £12.75 - £15.00 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Organisational skills
- Free parking
- Store discount
Quick apply
Arrears & Collections Associate
Castle Trust Bank —Basingstoke
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Analytical Chemist
Clydesdale Pharma —Tadley
- £26,420 - £26,500 a year
- Full-time
- Data analysis skills
- Laboratory experience
- Quality control
Quick apply
Operations Coordinator/Receptionist
TaylorMade Golf Company —Basingstoke
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
Junior Lead Generation Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £21,000 - £25,000 a year
- Microsoft Excel
- Salesforce
- Data analysis skills
- Free parking
- Employee assistance programme
Quick apply
1d
Customer Services Executive
Healthxchange —Reading
- Up to £30,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Trading Assistant - Shift
Sainsbury's —Tadley
- £13.23 an hour
- Part-time
- Employee assistance programme
- Employee discount
1d
Lead Generation Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £21,000 - £25,000 a year
- Microsoft Excel
- Salesforce
- Data analysis skills
- Free parking
- Employee assistance programme
Quick apply
6d
CAD Designer
RW Armstrong Group —Basingstoke
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- AutoCAD
- Employee assistance programme
- Employee discount
Quick apply
8d
Barista
Starbucks —Basingstoke
- Weekend availability
- Store discount
- Employee assistance programme
Warehouse Operative - Nights
Bidfood —Basingstoke
- £35,943.17 a year
- Night shift
- Employee discount
5d
DEMAND ANALYST MELONS UK
Fyffes —Basingstoke
- Hybrid work
- Spanish
- Data analysis skills
- English
8d
Service Colleague (Express)
ASDA —Basingstoke
- £13.10 an hour
- Part-time
- Employee assistance programme
- Employee discount
Graduate Lead Generation Executive
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £21,000 - £25,000 a year
- Microsoft Excel
- Salesforce
- Data analysis skills
- Free parking
- Employee assistance programme
Quick apply
1d
Junior Compliance Officer
InfoSum —Basingstoke
- Hybrid work
- Organisational skills
- Communication skills

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Contact Centre Associate

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time
£25,500 a year

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Paid volunteer time

Qualifications

Customer service
Microsoft Office
Financial services
Communication skills

Full job description

Contact Centre Associate

“Deliver exceptional service. Make a real difference to customers every day.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke on site 5 days a week Monday to Friday 09.00 to 17.30

The role and what you’ll deliver:

We have an exciting opportunity for a Contact Centre Associate to join our growing team in Basingstoke.

In this role, you will be at the heart of our customer experience—supporting customers across our Savings and Omni Capital Retail Finance divisions.

You’ll handle a wide variety of customer queries via phone, email and online messaging, ensuring every interaction reflects our commitment to exceptional service.

Specifically, you will:

Deliver high-quality customer service via telephone, email and online channels
Support customers with savings products, account queries and online services
Assist customers in opening new accounts and managing existing ones
Handle retail finance queries including account balances, payment support and general enquiries
Maintain accurate records and ensure all communications are professional and clear
Build confidence and trust with customers while representing the Castle Trust Bank brand
Adapt to a variety of daily queries in a fast-paced contact centre environment

What you’ll bring:

Essential

Proven customer service experience, ideally in a contact centre or telephone-based role
Confidence handling a high volume of customer interactions
Excellent communication skills (both written and verbal)
Strong attention to detail and ability to manage tasks effectively
A positive, customer-focused mindset with a passion for helping people
Comfortable using multiple computer systems and Microsoft Office products
Self-motivated, organised and able to work both independently and as part of a team
Adaptable and comfortable working in a changing environment

Desirable

Experience within financial services

Recruitment Process

Initial call with HR
On-site interview in Basingstoke with the hiring team

Why join Castle Trust Bank?

Competitive salary is starting at £25,500, rising to £26,500 once fully competent
Annual performance-related bonus (up to 10%)
Generous pension scheme via Hargreaves Lansdown
Life assurance
25 days holiday + bank holidays (with option to buy/sell up to 5 days)
Additional paid volunteering day
Healthcare benefits through Equipsme
Employee Assistance Programme (LifeWorks)
Free eye test vouchers
Discounted gym membership
Season ticket travel loans (where applicable)

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

product support jobs in chineham, ham

Contact Centre Associate

After Sales Assistant

Store Assistant

Partner Success Representative (Maternity Cover)

Warehouse Operative

Retail Sales & Brand Growth Assistant

Arrears & Collections Associate

Analytical Chemist

Operations Coordinator/Receptionist

Junior Lead Generation Executive

Customer Services Executive

Trading Assistant - Shift

Lead Generation Executive

CAD Designer

Barista

Warehouse Operative - Nights

DEMAND ANALYST MELONS UK

Service Colleague (Express)

Graduate Lead Generation Executive

Junior Compliance Officer

I want to receive the latest job alerts for product support in chineham, ham

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