Customer support representative Work, Jobs in Chippenham, Wil (with Salaries)

Customer Service Representative
Peak Technologies —Chippenham
- From £27,976 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Microsoft Office
- Employee assistance programme
Quick apply
3d
Customer Care Representative
Pilgrim's Europe —Chippenham
- £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
Quick apply
3d
VacancyTitle: Customer Care Representative
Pilgrim’s Europe —Chippenham
- £12.71 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Sales
- Free parking
3d
Shift Lead
B&Q —Chippenham
- £14.50 an hour
- Part-time
- Employee assistance programme
- Employee discount
Customer Representative - Swindon Regent Street
Nationwide Building Society —Swindon
- From £25,250 a year
- Full-time
- Customer service
- Banking
Customer Advisor
B&Q —Chippenham
- £13.10 an hour
- Weekend availability
- Annual leave
- Employee assistance programme
6h
Customer Service Representative - Bristol
Diligenta —Bristol
- £26,228 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Local Security Administrator
Fujitsu —Corsham
- Full-time
- Computer literacy
- Microsoft Office
- Travel
- Annual leave
- Employee assistance programme
13h
Customer Services Advisor
Oak Furnitureland —Swindon
- £26,436.80 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Customer Service Representative
William Hill —Trowbridge
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
2d
Customer Service Representative
Reconomy Connect —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Customer Service Centre Representative 1
EssilorLuxottica —Thornbury
- Hybrid work
- CRM software
- Customer service
- Salesforce
- Annual leave
Customer Services Information Guide
Civic Recruitment Limited —Swindon
- Full-time
- Hybrid work
- Customer service
- In-person
Quick apply
Customer Services Representative
Holcim —Swindon
- CRM software
- Sales
- Customer service
- Employee discount
Customer Service Representative
Zurich Insurance —Swindon
- From £24,785 a year
- Full-time
- Hybrid work
- Customer service
- IT
- Communication skills
- Flexible schedule
15h
Controller (Bank)
EMED Group —Bristol
- £13.63 an hour
- Nursing home
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Fraud Analyst
Corpay —Swindon
- Full-time
- Microsoft Excel
- Customer service
- Data analysis skills
1d
Customer Service Representative
Thames Water Utilites —Swindon
- From £24,800 a year
- Full-time
- No experience needed
- Phone etiquette
Banking Representative - Bath
Metro Bank PLC —Bath
- £27,550 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Banking Representative - Swindon
Metro Bank PLC —Swindon
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
7h

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Customer Service Representative

Peak Technologies -
Chippenham

Quick apply

Job details

Full-time
From £27,976 a year
3 days ago

Benefits

Employee assistance programme

Qualifications

Customer service
Computer literacy
Microsoft Office
Customer support
Communication skills

Full job description

This role will be within the Peak Technologies Service Desk to provide an exceptional Customer Service experience to all Peak Technologies customers. Ensure that our customers enjoy a positive experience and receive timely responses to queries and requests. To be the owner of the customer technical issue/incident until it has been successfully resolved, escalating to internal colleagues and teams as appropriate. To represent the Customer in highlighting any service failings or improvement suggestions to the business.

You must have the right to work in the UK and be able to work from our Chippenham office on a hybrid working pattern.

The Role:

To investigate and resolve customer issues and incidents.
Troubleshooting via telephone and Mobile Device Management (MDM) tools of mobile and network hardware, applications, configurations and other technical issues.
To own the service level agreements as contracted to our customers, ensuring Peak Technologies delivers on its’ promises.
Ensure the Customer is kept fully informed of the steps taken to resolve their issue, especially important on longer investigative issues where multiple escalations are required.
Identify opportunities for training and development which would increase the capability of the team to better service the needs of Customers.
Act as Peak Technologies Major Incident Manager/Technical Lead for P1 issues where required. Attend and contribute to Customer chaired P1 Major Incident calls. Contribute to the write up of Major Incident Reports.
Support and configuration of Customer wireless networks, working primary with Peak Technologies partner technologies.
To provide support to other Customer facing teams within Peak Technologies.
Contribute to and attend Customer Service Reviews to represent Service Desk and receive feedback on the service delivered.

What We're Looking For:

Proven hands-on knowledge and understanding of the customer service process in a technical customer support environment.
Enthusiastic personality with excellent interpersonal skills to form effective working relationships with people at all levels.
Understanding of the key drivers to increase customer satisfaction – both in terms of quality and on time delivery.
Excellent verbal and written communication skills, especially telephone manner and email writing ability.
Computer literate and a good working knowledge of Microsoft Office.

What to Expect:

This role will be a 4 on - 3 off shift pattern, working a 40 hour week (so 4 10 hour days in the week). Note that with this role, we reserve the right to alter shifts based on business requirements and with the correct notice.
You'll have a hybrid working pattern, some office and some remote working days.
24/7 Employee Assistance Programme.
Private Medical Scheme, including dental, optical, and mental health support.
Health Cash Plan with cash back for dental, optical, physiotherapy and other wellbeing initiatives.
Access to a 24/7 GP service.
Life Assurance of 4x gross annual salary.

Want to Learn More?:
If this role sounds of interest to you, but you want to hear more - please contact us at [email protected].

About Peak Technologies:

Peak Technologies provides end-to-end enterprise mobility, managed services, printing and mobile data capture solutions for performance-driven organizations focused on the optimization of supply chain and field-based business processes. Peak Technologies' in-depth industry-specific experience, state-of-the-art solutions and managed services, and exemplary customer support provide transformational business solutions and results that deliver greater ROI and outstanding value.Peak Technologies serves as a trusted business partner for some of the world's largest companies, while also supporting local and regional customers with an extensive coverage footprint throughout North America and Europe.

Quick apply

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