Service Manager – Coventry Homeless Services – (Complex Needs)
This is an exciting opportunity for a Service Manager to join our growing charity, with responsibility for our Housing and Homelessness Services in Coventry. The successful candidate will be responsible for overseeing the day-to-day management of part of our accommodation services within Coventry.
The aim of the services is to prevent homelessness by supporting adults with complex needs to sustain their tenancies within Spring’s exempt supported accommodation. This is achieved by supporting tenants to maximise income, access statutory services, identifying and access training and employment opportunities and signposting to specialist services. Whilst managing their rent accounts, and to ensure Spring provides good-quality accommodation.
The Service Manager will lead on a 20-unit scheme for adults with complex needs delivering housing-related support and working in partnership with Coventry’s Rough Sleepers Outreach Team. The postholder will be responsible for managing a team of two Tenancy Support Workers, one Activity coordinator including night and weekend concierge staff, to ensure the effective delivery of the service and positive outcomes for residents.
The ideal candidate will have a proven track record and understanding of working with vulnerable adults with complex needs, along with the ability to lead a team and develop a culture of creativity and innovation to deliver outstanding services in line with service requirements. You will need excellent written and verbal communication skills and the ability to manage and prioritise your workload in response to the changing needs and demands of the service.
In this role, you will be required to be highly flexible, providing management support to staff and to the people who use our services.
An enhanced DBS check will be required. At Spring, we value our staff and work hard to develop their skills through the provision of training and ongoing support.
Key Duties and Responsibilities:
Housing and Tenancy Management
1. To be responsible for the overall day-to-day management of the tenancies in the community and their maintenance and physical condition and that of their fixtures and fittings.
2. To ensure that all Spring accommodation are maintained as a safe and pleasant environment for customers to maintain their tenancies.
3. To administer occupancy agreements across Spring accommodation and independent supported accommodation including, where necessary, tenancy termination.
4. To interview people referred and assess needs regarding accommodation
5. To manage and maintain a petty cash float at the scheme in conjunction with the other staff and weekly banking.
6. To undertake administrative tasks and keep records as required and to undertake word processing tasks, reports and letters.
7. To collect rents and charges and to monitor and act on arrears where they arise.
8. To liaise with the income recovery officer in relation to rent arrears cases.
9. To monitor voids and check the rooms/properties have not been abandoned and take appropriate prompt action.
10. To ensure the security of the accommodation and to be responsible for on-site health and safety and fire precautions, and ensure that door entry system, CCTV and intercom systems are accurately maintained and up-to-date.
11. Maintain 100% contact with customers
12. Ensure housing management and customer databases are kept up to date on a regular basis
13. Conduct regular property audits and file checks and produce findings and actions to the management team
14. Conduct regular audits and site inspections to ensure a quality service is being delivered.
Support
1. To work with customers both site based and within the community to provide
practical support and counselling on matters such as housing, employment, finance, cultural
needs, social and personal problems, education, social skills, hygiene and health care.
2. To identify specialist community services, e.g. Social Services, health
Services etc. to meet the cultural and support needs of customers
3. To assess benefit entitlements of customers to assist them in liaising with the relevant agencies to claim and receive payment.
4. To identify move-on accommodation options
5. To assist customers to manage and sustain their tenancies and to deal with practical and other problems to achieve this including neighbour disputes, harassment, budgeting and access to social and community facilities.
6. To monitor the support needs of customers and to work with specialist support providers to ensure that such support needs are met.
Health & Safety
1. Oversee all aspects of Health & Safety at the scheme/services and immediately action and report any adverse defects
2. Carry out regular property audits
3. Ensure that Springs Repairs and Maintenance and void management policy and procedures are adhered too within a timely manner
4. Maintain rotas and ensure effective management at the scheme
5. Order, replenish stock required for effective running of the services
Safeguarding and Health and Safety
1. To be responsible for the health, safety and welfare of yourself, customers and others at work and undertake health and safety duties as required.
2. Take responsibility for safeguarding and health and wellbeing concerns for customers and staff
3. Ensure that Safeguarding and Health and Safety Policies and procedures are adhered to and report serious concerns to Senior Management.
Budgets and Financial Control
1. Management and monitoring of service to ensure cost efficiency and value for money
2. Manage the allocation of petty cash ensuring that accurate records are maintained
Record Keeping
1. To provide accurate and timely information as required by the contract.
Supervision of staff
1. To be responsible for the day to day management of Tenancy Sustainment and complex needs Workers
2. To conduct supervisions and probation meetings in line with Spring’s induction and performance management policy programme.
3. To support staff with their ongoing professional development including identification of training needs.
4. To monitor any performance management issues in line with Spring’s policies.
5. Monitor sickness and absence in accordance with Spring’s absence policy
6. To participate in multiagency meetings, support staff with complex cases where appropriate
7. To monitor staff annual leave requests to ensure requests do not conflict with the needs of the service
8. To ensure staff records are kept up to date at all times and to update records on BreatheHR
General
1. To participate in team meetings, supervisions and other review meetings and demonstrate a commitment to your learning and professional development.
2. To ensure that all customers, staff, and others are treated equally and fairly in accordance with policy and procedure.
3. Promote and uphold all Spring Housing Association Policies and to conduct yourself and represent Spring in a professional manner at all times.
4. To attend weekly team meetings, Case Review and other meetings as necessary and directed.
5. To ensure that confidentiality of information is maintained at all times.
6. To prepare reports for senior management as necessary and as directed.
7. To work within a framework of equality of opportunity.
7. To identify and implement action to ensure services are continually improved.
8. To ensure regular statistical / monitoring returns are reported and recorded accurately and on time.
9. To carry out any other duties commensurate to the role and status of the post as directed from time to time. To respond to unforeseen and crisis situations as required and be available for emergency cover within your own project and contribute to the overall running of the project
Pay: Up to £32,000.00 per year
Benefits:
- Casual dress
- Cycle to work scheme
- On-site parking
- Sick pay
Work Location: In person
