Collection agent Work, Jobs in Chislehurst, Gtl (with Salaries)

Customer Operations Agent (Collections)
Onmo —London
- £28,000 a year
- Remote
- CRM software
- Customer service
- Negotiation
5d
Reservations Agent
Covent Garden Hotel - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
1d
Business Rates Recovery Officer - Part Time 26 hours
Liberata —Bromley
- £27,008 - £30,294 a year
- Overtime
- Microsoft Outlook
- English
2d
Enforcement Agent - South London
Jacobs Enforcement —South London
- From £27,000 a year
- Full-time
- Financial services
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Collections Account Manager
Recoverable Solutions Ltd —Chislehurst
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Data entry
- Financial services
Quick apply
Reservations Agent
Red Carnation Hotels Central Office —London
- £26,837.16 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Quick apply
1d
Guest Experience Agent
Hotel 41 —London
- £32,000 a year
- Full-time
- Hotel
- Administrative experience
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
7d
Collections Agent - Gatwick
ATA LTD —Horley
- £16 an hour
- 8 hour shift
- Communication skills
Quick apply
Guest Communications Agent
The BoTree —London
- £26,780 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
6d
Recovery Agent
Redwood Collections Ltd —Croydon
- £24,420 - £32,000 a year
- Full-time
- Customer service
- Driving
- Commercial driving
- Free parking
- Referral programme
Quick apply
Reservation Agent
Reservations —Westminster
- £29,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
7d
Collections Agent
Flatpay —London
- English
- Contracts
- IT
Quick apply
5d
Apprenticeship - KYC & KYB Apprentice – UK Investment Banking
Natixis —London
- Communication skills
- Time management
Night Shift Air Export Coordinator
CEVALogistics —London
- £31,000 a year
- Full-time
- Annual leave
- Employee discount
Operations Support Agent
FedEx EU —London
- £14.02 an hour
- Part-time
- Customer service
11h
Customer Service Agent - Outbound
Prep Kitchen —Gravesend
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Enforcement Agent - West London
Jacobs Enforcement —West London
- From £27,000 a year
- Full-time
- Leadership
- Negotiation
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Client Project Manager / Refurbishment & Maintenance
Optimal Group —London
- £35,000 - £40,000 a year
- Full-time
- Maintenance
- Construction
- Profit sharing
- Annual leave
Quick apply
Logistics Coordinator
Indian Ocean Trading Co Ltd —Croydon
- Up to £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
6d

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Customer Operations Agent (Collections)

Onmo
London

Apply Now

Job details

£28,000 a year
5 days ago

Qualifications

CRM software
Customer service
Negotiation

Full job description

Onmo believes that everyone has the right to access, understand and manage their money with confidence. Our ambition is to improve lives by providing better clarity, intelligence and technology to empower every individual in making the smartest financial decisions. We may be young but we have an incredible team in place and big ambitions for the years ahead.

We design our products to help demystify money matters wherever possible, providing customers with more financial control and flexibility in their lives. This helps them get more from what they have, or with smart decisions, make more of the same. It also means people spend less time with the negative aspects of money and more on the positive - enjoying what the world has to offer.

RESPONSIBILTIES

Providing the best customer support by engaging with our customers through our Live Chat, Telephone and Email channels
Answering customer questions and queries about Onmo’s products and services, understanding our customer’s needs and providing solutions to help them with their financial ambitions
Providing customers with assistance in managing their account and conducting account maintenance tasks
Handling account queries about account balances, payments and any other concerns
Maintain thorough and accurate customer service records, of customer interactions, keeping financial records confidential
Use various database systems and technology to deliver great customer care
Follow communication procedures, guidelines and policies
Be on frontline in identifying, raising and supporting any cases of customer dissatisfaction or vulnerability
Proactive Contact - maintaining contact and good relationships with our customers throughout the collection’s lifecycle.
Information Gathering - gaining a great understanding of our customer’s circumstances through various questioning techniques.
Making and receiving telephone calls, to work with our customers whilst consistently seeing their point of view and finding the best solution for everyone, to recover outstanding debts.
Negotiating, implementing, and monitoring feasible repayment solutions that consider the customers circumstances while balancing the business's best interests.
Complete income and expenditure assessments with customers and agree appropriate forbearance support

FCA Compliance & Consumer Duty:

At Onmo we all take collective responsibility for our individual roles in creating the best outcomes for our customers. In this role that involves:

Proactively identify areas where policies or procedures may create foreseeable harm and suggest improvements.
Participate in regular Consumer Duty training and maintain up-to-date understanding of regulatory expectations.
Following the FCA Conduct Rules:
- You must act with integrity
- You must act with due skill, care and diligence
- You must be open and cooperative with the FCA, PRA and other regulators
- You must pay due regard to the interests of customers and treat them fairly
- You must observe proper standards of market conduct

EXPERIENCE

Passionate in delivering great customer service with strong phone contact handling skills and active listening. You will have the ability to listen, understand and articulate challenging conversations verbally and in writing. You are naturally very friendly, polite, patient and understanding
Strong negotiation skills, with the ability to sensitively and courageously find the best solutions for customers experiencing financial difficulties.
High attention to detail, with the ability to accurately document information.
Ability to handle sensitive financial information with discretion and confidentiality.
Capable of managing challenging conversations with customers.
Ability to multitask and manage time effectively, working in a fast-paced environment where there is constant change and growth
Adaptable in your communication and approach to meet different customer needs
Maintain a high quality of service when supporting a high volume of customers through a variety of contact channels
Experience in the use of CRM systems and able to learn and adapt to multiple agent tools
Self-motivated, can be relied upon to follow up on questions and outstanding actions for customers.

Apply Now

Refine Your Search

collection agent jobs in chislehurst, gtl

Customer Operations Agent (Collections)

Reservations Agent

Business Rates Recovery Officer - Part Time 26 hours

Enforcement Agent - South London

Collections Account Manager

Reservations Agent

Guest Experience Agent

Collections Agent - Gatwick

Guest Communications Agent

Recovery Agent

Reservation Agent

Collections Agent

Apprenticeship - KYC & KYB Apprentice – UK Investment Banking

Night Shift Air Export Coordinator

Operations Support Agent

Customer Service Agent - Outbound

Reservations Agent, Pre-Opening - The St. Regis London

Enforcement Agent - West London

Client Project Manager / Refurbishment & Maintenance

Logistics Coordinator

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