customer service representative Work, Jobs in chislehurst (with Salaries)

Client Service Specialist
IQVIA —London
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Office
Customer Service Team Leader
Solar Tackle Limited —London
- £32,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Relocation assistance
Quick apply
Customer Service Representative
William Hill —Croydon
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
14h
Customer Service Advisor
City of Westminster Council —Westminster
- £34,359 - £38,637 a year
- Temporary
- Customer service
Customer Support Representative (AD283)
AD Construction Group —Sidcup
- £24,000 - £30,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
Customer Service Advisor
Health Primary LTD —London
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Negotiation
Quick apply
15h
Customer Service Representative
Premier Property Education —London
- £28,000 - £32,000 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
Quick apply
2d
Customer Service Advisor
BRIGHT UK IT SOLUTIONS LTD —London
- £14 - £16 an hour
- Weekend availability
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
20h
Office Administrator/Customer Service
A Lings Group Limited —Wallington
- Up to £32,000 a year
- Part-time
- Microsoft Word
- Customer service
- Accounting
Quick apply
10d
Customer Service Advisor
Brenntag UK Limited —London
- Monday to Friday
- Customer service
- Administrative experience
- Continuous improvement
Quick apply
Customer Service Advisor
SwiftSwitch —London
- Up to £25,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Gym membership
Quick apply
Customer Care Administrator
Bromcom Computers Plc —Bromley
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
customer service advisor
GLL —Charlton
- £14.80 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Customer Service Advisor
Eco Approach Ltd —Beckenham
- Customer service
- Microsoft Office
- Organisational skills
Quick apply
Customer service planning coordinator
Netbox Recruitment —Biggin Hill
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Administrative experience
7d
Customer Service Advisor
Arena Group —London
- Overtime
- Customer service
- Organisational skills
- IT
Customer Service Agent
Northgate Vehicle Hire —Snodland
- £30,143 a year
- Customer service
- Employee discount
Quick apply
1d
Customer Service Assistant
Hornblower —London
- £12.71 an hour
- Full-time
- Hospitality
- Customer service
- First Aid Certification
Quick apply
Customer Operations Agent (Collections)
Onmo —London
- £33,000 a year
- Hybrid work
- CRM software
- Customer service
- Negotiation
5d

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Client Service Specialist

IQVIA -
London

Apply Now

Job details

Full-time

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Office
Contracts
Communication skills

Full job description

London, United Kingdom | Full time | Hybrid | R1540980

Internal Job Description

Job Title: Client Services Executive, OneKey, UKI

Contract: Permanent

Location: Hybrid

Reporting to: Associate Director, Client Relationship, OneKey

Business Unit: Market Intelligence

Role Summary

The role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU.

This will include owning the daily management and prioritization of incoming requests from ASKIQVIA for OneKey. Taking accountability for the triage and management of incoming queries, production of weekly and monthly reports, maintaining process documentation and provision of client communications.

About the Team

The OneKey Client Relationship team have a wide range of solutions and services that are provided to many areas of Life Science, EBP and Pharmaceutical companies. The focus is to provide a high standard of ongoing service for all OneKey solutions in line with client contracts. This is delivered via a blend of field and office-based roles across the team where needed. This support role will interact with all aspects of the IQVIA UK team.

Key Responsibilities:

Building Strong Relationships with key stakeholder clients
Delivery of Client Service Excellence in line with SLAs and Client Service Charters
Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process
Triage and logging of all client requests and organizing investigation and responses with relevant internal teams
Manage the distribution of OneKey monthly reports to all clients, working with off shore teams
Responsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific events
Maintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub Library
Maintain full understanding of the processes related to UKI OneKey and added value services
Collaborative daily working with the Client Solutions team
Create Opportunities within SFDC for invoicing of contracted services
Ensure compliance of storing and keeping up to date client materials in central repository.
Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client base
Provision of OOO contact for all UK field based CSMs

Personal Skills, Education and Experience Required:

Excellent Team player with the ability to work under own initiative
Self-motivated, driven to succeed
Ability to organize and prioritize own workload
Account exeutive/service experience
Previous experience working in a service partnership with clients
Understanding of the pharmaceutical industry and NHS in UK
Excellent written and verbal communication skills
Competent in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentations
Good interpersonal skills and ability to interact at all levels within an organization

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.

Apply Now

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Job Title: Client Services Executive, OneKey, UKI

Contract: Permanent

Location: Hybrid

Reporting to: Associate Director, Client Relationship, OneKey

Business Unit: Market Intelligence

Role Summary

The role of Client Services Executive within the UKI OneKey Client Relationship team focuses specifically on supporting UKI OneKey small to medium sized client affiliate companies in collaboration and additionally support of the field based CSM team and wider Market Intelligence BU.

About the Team

Key Responsibilities:

Building Strong Relationships with key stakeholder clients

Delivery of Client Service Excellence in line with SLAs and Client Service Charters

Daily management of UK Client Solutions Support Inbox and ASKIQVIA ticket process

Triage and logging of all client requests and organizing investigation and responses with relevant internal teams

Manage the distribution of OneKey monthly reports to all clients, working with off shore teams

Responsible for all OneKey clients and internal notifications regarding OneKey updates, outages, NHS changes, and client specific events

Maintain and manage all client documentation, Contracts / SLAs, Client Knowledge Hub Library

Maintain full understanding of the processes related to UKI OneKey and added value services

Collaborative daily working with the Client Solutions team

Create Opportunities within SFDC for invoicing of contracted services

Ensure compliance of storing and keeping up to date client materials in central repository.

Continually develop and update own knowledge and understanding of pharmaceutical industry, IQVIA organisation and offerings and that of assigned client base

Provision of OOO contact for all UK field based CSMs

Personal Skills, Education and Experience Required:

Excellent Team player with the ability to work under own initiative

Self-motivated, driven to succeed

Ability to organize and prioritize own workload

Account exeutive/service experience

Previous experience working in a service partnership with clients

Understanding of the pharmaceutical industry and NHS in UK

Excellent written and verbal communication skills

Competent in the use of Microsoft office, to deliver professional client communications including Word, PowerPoint and Excel and internet presentations

Good interpersonal skills and ability to interact at all levels within an organization