client services Work, Jobs in chorley, lan (with Salaries)

Client Project Coordinator
Parkingeye Limited —Coppull
- £24,879.84 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
8d
Proofreader
Harrisons Case Management —Chorley
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Annual leave
- Employee assistance programme
Quick apply
2d
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
7d
Service Delivery Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Hybrid work
- Customer service
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
7d
Administrator (Financial Services)
Cheetham Jackson Ltd —Chorley
- From £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Accounting
Quick apply
7d
Catering Assistant
Mellors Catering Services Limited —Chorley
- £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Free parking
- Bereavement leave
Quick apply
1d
Project Coordinator
New Lift Solutions —Adlington
- From £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Call Handler (Out of Hours)
careium —Blackburn
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Free parking
- Flexible schedule
Home Care Assistant – Chorley - Drivers Only
Red Rose Care —Chorley
- £13.36 - £26.20 an hour
- Part-time
- No experience needed
- Annual leave
- Employee assistance programme
Quick apply
Client Services Representative
Moneyfarm —Preston
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
Quick apply
Small Claims File Handler
Keoghs —Bolton
- Full-time
- Hybrid work
- Communication skills
- Employee discount
Quick apply
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Work from home
Quick apply
PA to Head of Facilities Management
FI Facilities Management —Chorley
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
8d
Call Centre Agent
Interact CC —Wigan
- £10.45 - £12.75 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Customer service
- Travel
- Communication skills
- Employee assistance programme
Key Account Manager
Parkingeye Limited —Coppull
- £38,000 - £42,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
Motor Claims Handler
AXA —Bolton
- Up to £28,000 a year
- Negotiation
Client Engagement Advisor
PayStream Accounting Services —Altrincham
- £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Work from home
Quick apply
7d
Client Services Executive
Canon —Warrington
- £31,650 - £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
5d
Business Support Administrator (Full Time)
Altius Group —Preston
- £24,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Life insurance
Quick apply

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Client Project Coordinator

Parkingeye Limited -
Coppull

Quick apply

Job details

Full-time
£24,879.84 a year
8 days ago

Qualifications

Sales
Customer service
English
Computer skills
Communication skills
Time management

Full job description

OVERVIEW:

As a Client Project Coordinator you will work under the direction of the Client Project Team Manager, to be the voice of the customer internally, ensuring a high level of customer experience whist maximising efficiency within the sales process. You will be responsible for managing micro projects on a daily basis in the form of sales submitted by the Commercial Manager team, ensuring that each project is completed in line with the set SLA’s.

Working within the sales team, you are assured of a fast paced, exciting role that is varied each day. The purpose of the role is to welcome new clients into the business and ensure the experience is as seamless and efficient as possible in order to create a positive working partnership with a new client. An effective onboarding process will result in both the needs of the client and business being met.

A successful Client Project Coordinator will be an extremely good administrator, highly motivated and confident in nurturing client relationships in their early stages and in liaising with a range of internal departments. The ability to multi-task and be proactive about workload is key, as well as being able to provide updates on where workstreams are up to in the onboarding process.

Client Project Coordinators work closely with Commercial Managers and Account Management team to understand the needs of each individual client and site and assist in translating that into a viable solution that meets the requirements of the client whilst also allowing the business to be fully compliant from an industry point of view.

Client Project Coordinators , alongside the Commercial Managers and Account Management team will be the first point of contact that a client will have with the business and so are expected to engage with customers in a friendly and professional manner, ensuring a positive customer journey at all times.

KEY DUTIES & RESPONSIBILITIES:

Overview

Manage the expectations of clients; when disruptions/issues occur during the service delivery process, it is imperative to work quickly with internal departments and the client to resolve the situation
Complete a variety of administrative tasks in connection with the onboarding process from PSQ through to go live and communicate these stages where necessary to clients and with internal departments
Ensure a high degree of accuracy and process quality control through attention to detail and proactive problem-solving
Work to deadlines and help to achieve monthly sites issuing targets company wide
Liaise on a daily basis with your colleagues and update them on any developments in your work, ensuring a high level of team cooperation
Ensure that the Commercial Managers are kept informed of any developments relevant to the accounts you are supporting them on

Specific Responsibilities

Ensure a high level of CRM accuracy in relation to deal information and outcomes of ROI calls
Work with the Survey team to ensure that pre-install survey activities are carried out within the set 7 day SLA, ensuring clients are kept up to date with any delays
Attend ROI meetings and document the outcome of the decision to all involved
Complete introduction calls with new clients post contract signature to become the single point of contact within Parkingeye up until install and go live
Signage requested and drafted based on knowledge built up throughout the process as to how the solution will and distributed to the client along with the installation documents and signage plan for the Commercial Manager to gain client clearance to install
Submission of PID to Operations once the relevant documentation is approved and signed by the client
Owner of the installation process which will involve attending cross department meetings to track the status of your sites and remove/resolve any blockages
Weekly reviews with Commercial Manager and Line Management to review the stages of all sites being worked on to ensure the pipeline is progressing as required
Full backend set up car parks required including go live checks ahead of a handover to an Account Manager
Successfully launch a new site with a client by ensuring back office staff/tenants on site are trained on how to use the system, whitelist have been provided and comms/marketing collateral has been issued if required
Any other ad-hoc administrative duties required by the business in order to achieve a smooth and successful client experience characterised by excellent, fast and responsive customer service
Actively track and flag where a clients install falls behind the target date based on SLA’s across the sales process
Achieve a customer satisfaction score of at least 80% for all new clients onboarded (starting 2023)

FORMAL QUALIFICATIONS & EXPERIENCE REQUIRED

Results and target driven
Strong computer and English language skills
Confidence in dealing with all levels of personnel both externally and internally
Willingness to assume responsibilities and take ownership of tasks
Aptitude to work both independently and as part of a team
Experience in an administration support role
Capacity to work under pressure as customer requests can often occur in an unpredictable manner

PERSONAL ATTRIBUTES/SKILLS

A passion and enthusiasm for dealing with customers
Good commercial acumen
Solutions oriented with good problem-solving skills
Strong communication skills and excellent manners are essential
Professional approach and results driven with great attention to detail
Ability to working towards strict deadlines
A real knack for building rapport quickly over the telephone
The ability to construct well written, friendly responses to emails
Excellent time-management and multitasking/prioritising skills
The ability to "think outside the box" and have the confidence to put forward ideas to help improve processes, often to other departments
Self-motivated, proactive and shows initiative
Hands on and flexible approach

Quick apply

Refine Your Search

client services jobs in chorley, lan

Client Project Coordinator

Proofreader

Customer Service Coordinator

Service Delivery Coordinator

Administrator (Financial Services)

Catering Assistant

Project Coordinator

Call Handler (Out of Hours)

Home Care Assistant – Chorley - Drivers Only

Client Services Representative

Small Claims File Handler

Customer Service Advisor

PA to Head of Facilities Management

Call Centre Agent

Service Desk Analyst (2nd Line)

Key Account Manager

Motor Claims Handler

Client Engagement Advisor

Client Services Executive

Business Support Administrator (Full Time)

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