Receptionist

Part Time Receptionist (Guest & Owner Experience Co-ordinator)– Hoburne Cotswold
Hoburne —Cirencester
- £13,582.40 a year
- Part-time
- Microsoft Office
- Administrative experience
- Front desk
- Employee assistance programme
- Employee discount
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13d

I want to receive the latest job alerts for receptionist – evenings and weekends in cirencester, gls

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Part Time Receptionist (Guest & Owner Experience Co-ordinator)– Hoburne Cotswold

Hoburne -
Cirencester

Apply Now

Job details

Part-time | Fixed term contract
£13,582.40 a year
3 days ago

Benefits

Discounted or free food
Employee assistance programme
Employee discount

Qualifications

Microsoft Office
Administrative experience
Front desk
Account management
Communication skills

Full job description

Location

Cirencester

Discipline:

Guest & Owner Experience

Salary:

£13,582.40 PA

Contact name:

Greg Nolan

Contact email:

[email protected]

Job ref:

018964

Published:

3 days ago

Hoburne Cotswold are looking for a part time Guest & Owner Experience Co-Ordinator to join their team.

The successful applicant will benefit from:

Competitive pay
Hoburne benefits platform
Hoburne Team Card which includes 50% off Food and Drink
Free membership at Hoburne Golf Parks
Discounts on holidays
Access to our leisure facilities on all our parks
Enhanced Parental leave * (T & C’s apply)
33 working days holiday (pro-rata for part-time)
Access to our Employee Assistance Programme (EAP)

To deliver exceptional service to guests and owners by managing reception operations, maintaining owner accounts, handling aftersales processes, supporting sales, and ensuring administrative assistance, while championing face-to-face communication.

Key responsibilities;

Update and maintain accurate records for bookings, owner accounts, and financial transactions.
Process Private Let and Leisure Passes efficiently, ensuring all necessary documentation and approvals are complete.
Assist in resolving account balances, payments, and overdue invoices.
Assist owners with post-sale queries and coordinate aftersales services, providing regular updates, ensuring the home’s aftersales issues are resolved within a given timeline.
Understand ownership processes, booking of appointments and completing the handling of initial enquiries to support the sales team effectively.
Greet and assist guests with check-ins, check-outs, and inquiries, ensuring a high level of service.
Champion face-to-face communication to foster stronger relationships and resolve issues effectively.

Key Skills and Qualifications:

The ability to demonstrate experience and knowledge against the responsibilities above and the values as set out below.
Previous experience in a receptionist or administrative role, preferably in hospitality or a holiday park environment.
Basic understanding of financial processes, such as invoicing, payments, and account management.
Strong communication skills, both written and verbal, with the ability to build rapport with both guests and owners.
Excellent organisational and multitasking abilities with attention to detail.
Proficient in Microsoft Office and other office software, with the ability to learn and use park management systems.

This is a fixed term contract, offering 20 hours per week. Shift flexibility ranging - shift range in peak season is up to 8am shift start or a 10pm shift finish. The nature of our business necessitates that the successful applicant will be required to work some evenings, weekends, and Bank Holidays.

If you feel you have the experience and the qualities, we are looking for please apply.

The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.

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