Policy advisor Work, Jobs in City Of Edinburgh (with Salaries)

VodafoneThree - Onsite Advisor - Central Birmingham
Vodafone —Edinburgh
- £30,384 a year
- Full-time
- Customer service
- Administrative experience
- In-person
- Employee discount
Customer Service Advisor (Assistant Registrar)
Midlothian Council —Dalkeith
- £30,619 - £31,783 a year
- Customer service
- Public speaking
- English
13d
Welfare Rights Advisor
Change Mental Health —Edinburgh
- £30,768.10 a year
- Full-time
- Mentoring
- IT
- In-person
- Employee discount
Quick apply
Information Management Advisor (Contractor)
Red Rock Renewables —Edinburgh
- Hybrid work
- Maintenance
- Microsoft Office
- Bachelor's degree
5d
Client Care Advisor
IVC —Edinburgh
- Up to £26,528.31 a year
- Part-time
- Customer service
- Annual leave
- Employee discount
3d
HR Advisor
Spotless Commerical Cleaning Ltd —Musselburgh
- £31,000 a year
- Full-time
- Human resources
- In-person
- Communication skills
Quick apply
5d
Head of Strategic Resourcing and People Operations
Companies House —Edinburgh
- £74,089 - £80,300 a year
- Full-time
- Management
- Presentation skills
- Travel
- Annual leave
12d
HR Advisor FTC
Edinburgh, Midlothian & Lothian —Lothian
- £40,000 a year
- Full-time
- Remote
- Travel
- Human resources
Quick apply
Customer Service Advisor
Aquarius Contact Centres —Dunfermline
- £13.45 an hour
- Part-time
- Hybrid work
- Customer service
- English
- Microsoft Office
- Work from home
- Flexible schedule
Quick apply
7d
Credit Risk Portfolio Analyst
Barclays —Edinburgh
- Microsoft Excel
- Analysis skills
- Continuous improvement
Customer Success Manager (UK)
Dayshape —Edinburgh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Accounting
- Organisational skills
- Employee assistance programme
Quick apply
4d
VodafoneThree - Senior Onsite Advisor
Vodafone —Edinburgh
- Full-time
- Customer service
- Computer networking
- In-person
- Employee discount
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
Customer Service Advisor
SunbeltRentals —Loanhead
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
6d
Travel Money Advisor
Currency Exchange Corporation Ltd —Edinburgh
- £13.23 an hour
- Overtime
- Customer service
- Basic maths
- Financial services
Quick apply
7d
Universal Credit Operational Leader - Edinburgh - East Scotland
Department for Work and Pensions —Edinburgh
- £38,772 - £39,621 a year
- Overtime
- Presentation skills
- Leadership
- Annual leave
- Employee assistance programme
3d
Child Maintenance Service - Enforcement Case Manager
Department for Work and Pensions —Camelon
- £32,137 a year
- Part-time
- Hybrid work
- Presentation skills
- Communication skills
- Negotiation
- Annual leave
- Flexible schedule
10h
HR Partner
Lenovo —Edinburgh
- Full-time
- Hybrid work
- Human resources
- AI
- Employee discount
- Life insurance
Client Portfolio Manager - Private Equity
Columbia Threadneedle Investments —Edinburgh
- Full-time
- IT
- In-person
- Communication skills
- Work from home
12d
Occupational Health Advisor
Ethos Health (Scotland) Ltd —Grangemouth
- £48,000 - £56,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
7d

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VodafoneThree - Onsite Advisor - Central Birmingham

Vodafone -
Edinburgh

Apply Now

Job details

Full-time
£30,384 a year

Benefits

Company pension
Employee discount
Paid volunteer time

Qualifications

Customer service
Administrative experience
Relationship management
Mobile marketing

Full job description

Location: Central Birmingham - On Customer Site
Salary: £30,384 + 5% annual bonus
Working hours: Full time 37.5 hours per week – Monday to Friday
Duration: Permanent

NPPV Level 3 Security Clearance

Who We Are

We’re here to build a network the UK can count on – one that connects people, places and potential. Because no matter where you live, what your background is, or how you get online – we think everyone deserves the same chance to stay connected, and with VodafoneThree, that future’s being built – today.

We’re creating more than the UK’s best network. We’re helping close the digital divide, empower communities and drive meaningful progress.

We believe that everyone should feel they belong. Whoever you are and whatever your story, there’s space for you here. We’re building a workplace where different perspectives are welcomed, voices are heard, and everyone feels safe to show up as themselves.

You’ll join a team that genuinely cares – about each other, about our customers, and about the future we’re building. From day one, you’ll be welcomed, valued and encouraged to bring your whole self to work.

Why VodafoneThree

Join us and you’ll be at the heart of change. That means building responsibly, investing sustainably and creating opportunities that last.

We’re not just expanding connectivity; we’re reimagining what a connected nation looks like. With £11bn invested in 5G and digital infrastructure, your work will directly power businesses, services, and communities across the country.

You’ll work on real challenges, with real impact, across every corner of the country. Wherever you join us, whatever your role, you’ll be helping to build a future that works better for everyone.

We move at pace, because what we’re building matters – and we’re learning as we go. We’re proud of the progress we’ve made, but we’re just getting started.

Be part of our Business UK function, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

You’ll be at the heart of one of our most valued corporate customer relationships, working directly on-site to keep their mobile strategy running seamlessly. As a trusted adviser, you’ll combine hands-on support, technical knowledge, and strong relationship management to deliver a high-quality, responsive, and innovative service every day.

In this role, you will:

Be the go-to expert for all day-to-day account activities, from processing orders to handling calls, emails, and queries with speed and accuracy
Provide expert advice on technical, network, and billing queries, resolving issues efficiently and confidently
Build strong, trusted relationships with customers, end users, and internal teams as their first point of contact
Partner with Credit Control to help resolve billing concerns like outstanding debt and late payments
Create and quality-check management information (MI) and billing reports, delivering insightful analysis and regular reporting packs
Attend and contribute to customer meetings, identifying opportunities for improvement and cost savings
Support end users with device and tariff advice, helping them choose the right products and services
Manage device inventory, ensuring accurate tracking, storage, and distribution through audit logs
Guide users through porting and migration to the Vodafone network, ensuring a smooth transition
Deliver tailored, high-touch support for VIP users to ensure an exceptional experience
Share your knowledge by supporting and training cover advisors to maintain consistent service standards
Collaborate with Vodafone teams to resolve queries and continuously improve on-site efficiency

Who you are

A strong relationship builder who can engage confidently with both internal and external stakeholders
Someone with proven customer service experience and a passion for delivering outstanding support
A self-motivated individual who can manage their time effectively and consistently deliver high-quality service
Confident using systems and tools, with excellent keyboard and administrative skills
An interest in mobile technology, devices, and tariffs, with a willingness to stay informed and share knowledge
A proactive problem solver who enjoys taking ownership and driving issues through to resolution
A team player who is collaborative, supportive, and eager to contribute to a positive, customer-focused environment
Someone who thrives in a fast-paced, on-site role and enjoys being at the centre of the customer experience

Worried that you don’t meet all the desired criteria exactly?
We know that everyone is unique, with multiple aspects to their identity and different experiences behind them. We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We care about our people’s success by offering great pay, bonuses, up to 28 days off plus bank holidays, and paid time for charity work. You can personalise our benefits for you and your family, like discounts, vouchers, a pension plan and loads more. We help with your career through our amazing learning tools and top-notch parental leave policies.

Need to Know

We are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/reasonable-adjustments/) for guidance.

We use AI in different parts of our business to boost innovation, improve efficiency, and create new opportunities. We know many candidates use AI to fine-tune their CVs or prepare for interviews, but what we really care about is your unique experiences and achievements.

During the interview, we want you to rely on your own knowledge and skills to show us who you really are—your personality, creativity, and abilities. Above all, we’re looking for authenticity and can’t wait to get to know the real you.

#VodafoneThree

Apply Now

Refine Your Search

policy advisor jobs in city of edinburgh

VodafoneThree - Onsite Advisor - Central Birmingham

Customer Service Advisor (Assistant Registrar)

Welfare Rights Advisor

Information Management Advisor (Contractor)

Client Care Advisor

HR Advisor

Head of Strategic Resourcing and People Operations

HR Advisor FTC

Customer Service Advisor

Credit Risk Portfolio Analyst

Customer Success Manager (UK)

VodafoneThree - Senior Onsite Advisor

Customer Service Brokerage Support

Customer Service Advisor

Travel Money Advisor

Universal Credit Operational Leader - Edinburgh - East Scotland

Child Maintenance Service - Enforcement Case Manager

HR Partner

Client Portfolio Manager - Private Equity

Occupational Health Advisor

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