Customer care specialist Work, Jobs in Clapham, Gtl (with Salaries)

Patient Support Executive
CREATE Fertility —London
- £30,784 a year
- Full-time
- Sales
- Customer service
- Organisational skills
Quick apply
10d
Health Advisor/FOH
MyHealthcare Clinic —Swiss Cottage
- £28,500 a year
- Overtime
- Hospitality
- Customer service
- English
- Employee discount
Quick apply
7d
Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
6d
Customer Care Specialist
Prima —London
- Hybrid work
- Customer service
- Care experience
- Data entry
Quick apply
Critical Care Transport Assistant
St John Ambulance —London
- £32,323.20 a year
- Overtime
- Driving
- Employee assistance programme
- Employee discount
Reservations Agent (Maternity Cover)
Still Life Global —London
- £13.33 an hour
- Full-time
- Bilingual
- Hospitality
- Customer service
Quick apply
13d
Customer Onboarding Specialist
QuantumLoopAI —London
- £26,500 a year
- Full-time
- Salesforce
- Project management
- Bachelor's degree
Quick apply
Housing Move On Support Officer
Victory Housing VHF —London
- £20 an hour
- Part-time
- Working with children
- In-person
- Care plans
Quick apply
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Welwyn Garden City
- £33,134.40 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
8d
Receptionist
The Real Clinic Battersea —London
- £14.80 - £15.00 an hour
- Microsoft Office
- QuickBooks
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Rehabilitation Specialist
Nuffield Health —London
- Up to £28,310.40 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Ambulance Care Assistant – PMVA Patient Transport
Peoples Choice Transport Ltd —Peckham
- £12.71 an hour
- 8 hour shift
- Customer service
- First Aid Certification
- Patient care
- Flexitime
Quick apply
3d
Rehabilitation Specialist - Long Term Conditions
Nuffield Health —Guildford
- Up to £27,993.16 a year
- Part-time
- English
- Bachelor's degree
- Rehabilitation centre
- Employee discount
- Gym membership
Security Officer
Bupa —London
- £29,898.05 a year
- Full-time
- Microsoft Outlook
- Customer service
- Microsoft Office
- Annual leave
- Gym membership
Quick apply
7d
EUC Engineer
CGI —London
- Full-time
- Customer service
- Windows
- IT
Quick apply
Trainee Bus Driver - Plumstead
Stagecoach —London
- £36,070 a year
- Overtime
- Customer service
- Driving
- Employee assistance programme
- Employee discount
Care Home Administrator
Barchester Healthcare —Wimbledon
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
Customer Service Agent (20hrs per week)
DNA Payments —London
- Remote
- CRM software
- Customer service
- Communication skills
- Employee assistance programme
Quick apply
Dental Receptionist
East Village Dental —London
- From £12.50 an hour
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Case Officer
General Pharmaceutical Council —London
- £31,613 - £36,698 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
6d

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Patient Support Executive

CREATE Fertility -
London

Quick apply

Job details

Full-time | Fixed term contract
£30,784 a year
10 days ago

Qualifications

Outbound sales
Sales
Customer service
Organisational skills
Typing
Communication skills
Time management

Full job description

Company Overview

We are part of a leading international group of fertility specialists, including CREATE Fertility and IVI London, providing world-class reproductive healthcare across the UK.

Our clinics are at the forefront of innovation, offering Natural and Mild IVF meaning,gentler, safer approaches that use little to no fertility medication alongside a full range of advanced treatments, including IVF, IUI, ICSI and fertility preservation.

Together, we are committed to evidence-based treatments, cutting-edge technology and personalised, patient-focused care helping to give every patient the best possible chance of success.

The Role

The Patient Support Executive will be a vital member of our new enquiries team based in London, Farringdon tasked with delivering exceptional service to new prospects through inbound calls, web enquiries, live chat and social media.

This role involves utilising a comprehensive understanding of our products and services to guide potential patients, promote relevant treatments and convert enquiries into appointments.

Duties and Objectives

Efficiently manage new enquiries, ensuring a professional and first-class service.
Offer accurate information, support, and guidance on CREATE’s range of services and treatments.
Proactively manage sales by service to achieve internal conversion targets.
Respond promptly and clearly to patient requests via email, live chat, and website.
Schedule and confirm new patient appointments.
Build strong relationships and rapport with potential patients.
Handle financial transactions, including creating statements, processing payments, and managing refunds.
Maintain confidentiality and discretion in all patient interactions.
Provide emotional support and empathy in sensitive situations.
Comply with CREATE’s policies, the Data Protection Act, and HFEA regulations.
Work effectively as part of a team and independently.
Coordinate with clinic managers to ensure the availability of appointments.

KPIs / Key Results

Achieving conversion targets for patient enquiries to appointments.
Maintaining high levels of patient confidentiality and data protection compliance.
Meeting and exceeding set KPIs for patient engagement and satisfaction.
Ensuring accurate and timely communication with patients

Skills

Collaborative and Initiative-Taking: Ability to work well within a team and also independently take the initiative.
Excellent Communication: Proficient in verbal and written communication, with a confident and clear speaking manner.
Typing Skills: Competent typing skills for managing online enquiries.
Friendly and Compassionate Personality: Warm and empathetic approach to patient interactions.
Strong Organisational Skills: Ability to manage multiple tasks efficiently and keep all patient-related activities well-organised.
Empathy: Capability to handle challenging and sensitive situations with maturity and understanding.
Active Listening: Patient and attentive listener who can accurately understand and address patient needs.
Pressure Handling: Ability to perform effectively under pressure and maintain composure.
Stakeholder Interaction: Comfortable interacting with various levels of stakeholders, including clinic managers and healthcare professionals.
Commitment to Confidentiality: Adherence to patient confidentiality and privacy standard

Experience / Personal Specification

Experience

Work quickly to address and resolve patient issues
Intuitive to patient needs with clear and concise communication skills
Strong communication, interpersonal skills and the ability to build and maintain relationships
A background in customer service or sales is a plus
Must understand customer relationship management (CRM)
Strategic thinker and ability to analyze and solve problems quickly
Ability to work well across multiple teams
Attentive to detail and organized
Must be self-motivated, flexible and able to manage several tasks at one time·

Essential

Ability to work collaboratively and take initiative individually.
Excellent communication and typing skills, with a clear and confident speaking manner.
Friendly, caring, and compassionate personality.
Strong organisational and time management skills.
Maturity to handle challenging situations with empathy and positivity.
Proactive and motivated by targets.
Patient and attentive listener, with an understanding of customer needs.
Ability to work under pressure and interact with stakeholders at all levels.
Commitment to patient confidentiality.

Desirable

Experience in healthcare or luxury customer service.
Experience in outbound sales within a high-end environment (non-cold calling).
Flexible, approachable, and enthusiastic demeanour.
Strong interpersonal skills and attention to detail.
Willingness to learn and adapt.

Job Types: Full-time, Fixed term contract

Pay: £30,784.00 per year

Ability to commute/relocate:

London EC1N 8XA: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your current notice period?
Describe your experience and how you would suit this role?

Experience:

Customer Service: 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer care specialist jobs in clapham, gtl

Patient Support Executive

Health Advisor/FOH

Resident Liaison Officer

Customer Care Specialist

Critical Care Transport Assistant

Reservations Agent (Maternity Cover)

Customer Onboarding Specialist

Housing Move On Support Officer

Pharmaceutical Delivery Driver

Receptionist

Rehabilitation Specialist

Ambulance Care Assistant – PMVA Patient Transport

Rehabilitation Specialist - Long Term Conditions

Security Officer

EUC Engineer

Trainee Bus Driver - Plumstead

Care Home Administrator

Customer Service Agent (20hrs per week)

Dental Receptionist

Case Officer

I want to receive the latest job alerts for customer care specialist in clapham, gtl

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