Head of customer experience Work, Jobs in Clapham, Gtl (with Salaries)

Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
8d
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Head of Customer Experience
Curriculum Solutions —London
- £150 - £180 a day
- Part-time
- Remote
- CRM software
- Management
- English
- Work from home
Quick apply
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Head of Security (CISO)
ClearCourse —London
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Head of Customer Value
Hearst Media Services —London
- £67,500 - £72,500 a year
- Full-time
- Customer service
- Leadership
- Employee discount
2d
Global Head of Client Experience
Citi —London
- Full-time
- Marketing
- Customer service
- Master's degree
3d
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
1d
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Leadership
Resident Engagement Manager
Pinnacle Group —London
- £35,000 - £40,000 a year
- Hybrid work
- Microsoft Office
- Travel
- IT
- Annual leave
- Employee assistance programme
Quick apply
Head of Supporter Experience
MND Association —London
- £62,700 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
12d
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Head of Learning & Development
Trainline —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- Leadership
12d
Head of Client Experience
Jobs In. Fitness —London
- Full-time
- Hospitality
- Analysis skills
- Leadership
Quick apply
Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station
Bennett Hay —London
- £35,651 a year
- Full-time
- Hospitality
- Customer service
- Supervising experience
- Annual leave
Quick apply
13d
AI Solutions and Implementation Lead
Journey Digital —London
- From £50,000 a year
- Full-time
- Hybrid work
- Microsoft Access
- Analysis skills
- Project management
- Flexitime
- Work from home
Quick apply
Head of Commercialisation UK
ADM —London
- Weekend availability
- Travel
- Leadership
- Communication skills
2d
Project Lead
Absolute Taste —London
- Full-time
- Hospitality
Quick apply
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
4d

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Head of Clubhouse Operations & Member Experience

The Parklangley Club
Beckenham

Quick apply

Job details

Full-time
From £45,000 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
On-site gym
Discounted or free food
Gym membership
On-site parking

Qualifications

Hospitality
Management
Operations management
Customer service
First Aid Certification
Personal Licence
Leadership
Communication skills
Hospitality management

Full job description

Head of Clubhouse Operations & Member Experience

Join us during an exciting period of growth to lead hospitality, operations and an exceptional member experience.

The Parklangley Club is one of the South East's leading racket sports clubs, offering tennis, squash, badminton, gym and fitness facilities alongside a vibrant social calendar and welcoming clubhouse.

As we continue to invest in the future of the Club, we're looking for an experienced and passionate operational leader to join our Leadership Team as our Head of Clubhouse Operations & Member Experience.

This is a fantastic opportunity for someone who enjoys leading from the front, developing high-performing teams and creating exceptional customer experiences. You'll take ownership of our member-facing operation, ensuring our bar, reception, hospitality, events and clubhouse environments consistently deliver the welcoming, professional experience our members expect.

About the Role

You'll provide visible leadership across the clubhouse, taking responsibility for the day-to-day operation of all member-facing services.

Working closely with colleagues across sport, finance, estates and people, you'll help shape the future member experience while supporting the Club's continued commercial growth.

This is a varied, hands-on leadership role requiring a visible presence across the Club, including evenings and weekends during key trading periods and major events.

Key Responsibilities

You'll be responsible for:

Leading the day-to-day operation of the Club's bar, reception, hospitality and member-facing services.
Inspiring, coaching and developing front-of-house managers and teams to deliver exceptional service.
Creating an outstanding experience for members and visitors at every stage of their journey.
Overseeing the operational delivery of clubhouse events, functions and social activities.
Driving hospitality standards and maintaining a welcoming, vibrant clubhouse environment.
Identifying opportunities to grow secondary spend through hospitality, events and retail.
Overseeing staffing, rotas and operational deployment across front-facing teams.
Monitoring departmental performance, budgets and commercial outcomes.
Working collaboratively with our kitchen franchise, sports teams and wider leadership colleagues.
Ensuring consistently high operational standards across all public-facing areas.

About You

We're looking for someone who:

Has experience leading hospitality, leisure, clubhouse or front-of-house operations within a customer-focused environment.
Is passionate about delivering exceptional customer or member experiences.
Is a confident, visible leader who enjoys developing and motivating teams.
Has strong commercial awareness, with experience managing operational performance and budgets.
Is highly organised with excellent communication and problem-solving skills.
Thrives in a fast-paced, hands-on operational environment.
Is flexible to work evenings and weekends when required to support key events and trading periods.

Experience within a members' club is not essential. If you've successfully led hospitality or leisure operations and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Why Join The Parklangley Club?

This is an exciting opportunity to play a key role in the future of one of the South East's leading members' clubs.

You'll join a supportive Leadership Team during an exciting period of growth and investment, with the opportunity to influence how we deliver outstanding experiences for our members while helping shape the next chapter of the Club's success.

In return, you'll enjoy a varied and rewarding leadership role where your ideas, energy and experience will genuinely make a difference.

Additional Information

Applicants must have the legal right to work in the UK at the time of application. Unfortunately, The Parklangley Club is unable to provide visa sponsorship for this role.

Due to the anticipated level of interest, we reserve the right to close this vacancy early should we receive a high volume of suitable applications. We therefore encourage interested candidates to apply as soon as possible.

If you're an energetic operational leader who enjoys making a visible difference every day, we'd love to hear from you.

For any queries regarding this role, please contact us at [email protected]

Apply today and become part of The Parklangley Club's exciting future.

Pay: From £45,000.00 per year

Benefits:

Cycle to work scheme
Discounted or free food
Free parking
Gym membership
On-site gym
On-site parking

Experience:

Operations management: 2 years (required)
Hospitality management: 2 years (required)
Customer service: 2 years (required)

Licence/Certification:

Personal Licence (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in clapham, gtl

Head of Clubhouse Operations & Member Experience

Head Of Customer Experience

Head of Customer Experience

Talent Development Partner

Head of Security (CISO)

Head of Customer Value

Global Head of Client Experience

Head of Enforcement

D2C Head of Customer Experience

Resident Engagement Manager

Head of Supporter Experience

Account Executive

Head of Learning & Development

Head of Client Experience

Community Manager (Corporate Workplace) – Monday–Friday | Bank or Moorgate Station

AI Solutions and Implementation Lead

Head of Commercialisation UK

Project Lead

Head of Client Services

Head of Customer Service (12 months contract)

I want to receive the latest job alerts for head of customer experience in clapham, gtl

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