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Meetings & Events (M&E) Operations Manager

Mercure Blackburn Dunkenhalgh Hotel & Spa -
Accrington

Quick apply

Job details

Full-time

Benefits

Employee discount

Qualifications

Hospitality
Communication skills

Full job description

Job Ref: PRO1123

Branch: Mercure Blackburn Dunkenhalgh Hotel Spa

Location: Mercure Blackburn Dunkenhalgh Hotel Spa, Accrington

Salary/Benefits: Competitive Salary

Contract type: Permanent

Hours: Full Time

Shift pattern: variable over 7 days

Hours per week: 40

Posted date: 03/06/2026

Closing date: 05/08/2026

We are searching for an engaging and resourceful ME Operations Manager to join our team. Our ME Operations Manager will play a crucial role in ensuring the success of various events hosted at the hotel. This individual must display exceptional verbal communication skills and a keen attention to detail. Duties include assisting with the planning and execution of events, coordinating with vendors, and ensuring that all guest needs are met during the event. Successful candidates will have strong multitasking skills and enjoy working in a fast-paced, dynamic environment.

Role Overview

As ME Operations Manager, you will be responsible for the day-to-day management and delivery of all meetings and events operations within the hotel. You will lead the ME team, ensuring all events are executed flawlessly and to the highest standards, maintaining our reputation for exceptional service.

Key Responsibilities

Oversee the setup, execution, and breakdown of all meetings and events within the hotel.
Lead and manage the ME operations team, ensuring high levels of service and team engagement.
Work closely with the Sales and Events teams to ensure event requirements are understood and met.
Ensure all event spaces are prepared and presented to the highest standard.
Manage staffing levels in accordance with event requirements and budgetary guidelines.
Maintain health safety, food hygiene, and operational standards across all event activities.
Monitor and respond to client feedback to continuously improve service quality.
Liaise with suppliers and contractors where required to support event execution.
Maintain inventory and manage ordering of necessary event equipment and supplies.
Conduct regular training and development sessions for the ME team to uphold service excellence.
Running dinners, conferences and weddings
Rota, training and development

What We Offer

Competitive salary with performance-based bonus
Staff meals on duty
Hotel and partner discounts
Ongoing training and development opportunities
Supportive and inclusive team culture

Join the Team at Mercure Blackburn Dunkenhalgh Hotel Spa

Are you looking to be part of a prestigious team in a stunning location? At Mercure Blackburn Dunkenhalgh Hotel Spa, we combine the historic charm of a 700-year-old country manor with modern facilities, providing our guests with exceptional experiences. Nestled in 17 acres of scenic parkland in the heart of the Lancashire countryside, our hotel offers a welcoming atmosphere and a range of top-tier services, including a luxurious spa, leisure facilities, and event spaces.

We are committed to offering our employees a supportive and dynamic environment where they can grow and develop their careers in hospitality. Whether you're interested in guest services, event coordination, or working in our renowned spa, there are plenty of opportunities to join a talented and dedicated team.

Why Work with Us?

Be part of a historic and beautiful setting with restored features and modern amenities.
Contribute to creating memorable experiences for our guests, whether they are attending a wedding, hosting a conference, or enjoying a relaxing stay.
Enjoy the benefits of working in a prestigious hotel while developing your skills and career within the hospitality industry.
Join a supportive and inclusive work culture where your contributions are valued.

Located near popular attractions like the Trough of Bowland and Blackpool Pleasure Beach, the Mercure Blackburn Dunkenhalgh Hotel Spa offers a unique opportunity to work in one of the most beautiful areas of Lancashire.

Join Us

We are always looking for passionate, customer-focused individuals to join our team. If you're excited about the opportunity to work in a historic, vibrant environment where you can make a real difference, we’d love to hear from you.

Quick apply

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