Application support manager Work, Jobs in Cleckheaton, Wyk (with Salaries)

Telephony Application Manager
JLA —Sowerby Bridge
- Up to £35,000 a year
- Full-time
- IT
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Hygiene Technician
Orean Personal Care Limited —Cleckheaton
- Overtime
- English
- Microsoft Office
- IT
- Free parking
- Bereavement leave
Quick apply
Account Manager
Orean Personal Care Limited —Cleckheaton
- Full-time
- Sales
- ERP systems
- Microsoft Office
- Life insurance
- Sick pay
Quick apply
7d
PAIT Performance Coordinator
West Yorkshire Fire & Rescue Service —Bradford
- £34,434 - £37,280 a year
- Full-time
- Hybrid work
- Data analysis skills
- Organisational skills
- IT
- Free parking
- Flexitime
Quick apply
6d
People and Culture Advisor
HSL Chairs —Batley
- £35,000 a year
- Full-time
- Human resources
- Free parking
- Employee discount
Quick apply
Volunteer Manager
Carers' Resource —Shipley
- £32,000 - £35,050 a year
- Part-time
- Supervising experience
- Project management
- In-person
Quick apply
11d
Receptionist Supervisor
Big Motoring World —Leeds
- £30,359 a year
- Weekend availability
- Administrative experience
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Income Recovery Officer
Encircle Housing —Leeds
- £27,000 a year
- Full-time
- Hybrid work
- English
- Work from home
- Employee discount
Quick apply
12d
Operations & Business Analyst (Manufacturing)
Hartwell Manufacturing Ltd —Ossett
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Free parking
Quick apply
12d
Application Support Manager
System C —Leeds
- Full-time
- SQL
- Communication skills
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
5d
Positive Behaviour Support Practitioner
Landmarks College —Rotherham
- £34,000 - £38,000 a year
- Full-time
- Hospitality
- Travel
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
13d
Team Leaders, Bradford
Carers' Resource —Shipley
- £28,000 - £30,750 a year
- Part-time
- Microsoft Office
- Driving
- Travel
- Work from home
Quick apply
11d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Administrator
Rivendell Europe Ltd —Leeds
- £27,500 a year
- Full-time
- Microsoft Word
- Computer literacy
- Microsoft Office
- Life insurance
Quick apply
10d
Proofreader
Williams Lea —Leeds
- £34,450 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Referral programme
Compliance Team Leader
Manningham Housing Association —Bradford
- Up to £39,100 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Leadership
- Health & wellbeing programme
- Work from home
Quick apply
3d
Service Manager – Crisis Services (Leeds)
Touchstone —Leeds
- From £36,485.24 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
14d
Training Coordinator
M Group —Birstall
- £30,000 - £33,000 a year
- Presentation skills
- Annual leave
- Employee assistance programme
Programme Manager
Leeds Teaching Hospitals NHS Trust —Leeds
- £66,582 - £77,368 a year
- Full-time
- Project management
- Teaching
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Telephony Application Manager

JLA -
Sowerby Bridge

Quick apply

Job details

Full-time
Up to £35,000 a year

Benefits

Free parking
On-site gym
Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Driving Licence
Avaya
IVR
Release management
IT
Root cause analysis
Communication skills

Full job description

About our business

JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning.

The company offers an end-to-end, on premise, machine supply and breakdown service proposition under the name Total Care, and additional products and services. JLA is driven by a world class Sales & Marketing engine, owns and maintains all assets, and has an efficient on-site operations team working with daily with customers.

When you join the JLA family, you'll also gain access to an extensive benefits package.

We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life's challenges. We also offer up to 8 counselling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.

You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.

To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.

We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.

We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We're dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!

Role overview

As Telephony Application Manager, you will be responsible for the day-to-day ownership, running and improvement of JLA’s telephony applications and supporting services. You will act as the key point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations.

Key tasks

Own the operational management of JLA’s telephony applications and supporting services.
Own configuration management for telephony services (including configuration, integration and user access), ensuring controls and auditability are maintained.
Responsible for user account management, call flow creation and configuration and system administration.
Act as the point of escalation for incidents, driving triage, coordination and resolution, and providing clear stakeholder communications.
Lead problem management for recurring faults, performing root cause analysis and implementing preventative measures.
Manage change and release activity for telephony applications, including risk/impact assessment, scheduling, testing, and working with the business to provide post-implementation validation.
Manage third-party suppliers and carriers, including ticket progression, service reviews, SLAs and escalation routes.
Define and maintain monitoring, alerting and operational dashboards; review trends and drive service improvements.
Plan and deliver upgrades, patches and enhancements, ensuring minimal disruption and strong change governance.
Maintain accurate documentation (service guides, runbooks, support processes and knowledge articles) and support ongoing training for IT and operational users.
Support service continuity and compliance by ensuring appropriate backup, DR and security controls are in place and tested.
Act as the interface between the business and telephony 3rd parties for issue resolution, roadmap updates and account / product reviews.

Knowledge and Skills

Demonstrable experience administering a telephony platform in a corporate environment
Practical experience designing and configuring call flows
Ability to diagnose and coordinate resolution of application/service issues using logs, monitoring and structured troubleshooting
Experience managing third-party suppliers, including SLAs, escalations and service reviews
Understanding of access, security and compliance controls for telephony applications
Strong stakeholder communication skills, able to translate technical issues into clear business updates
Knowledge of contact centre platform integrations (e.g. CRM integrations).
Knowledge of IT service management practices (incident, problem, change and release management
Knowledge of contact centre workforce management, reporting tooling and outbound diallers

Experience

Experience supporting and/or managing business-critical telephony applications or unified communications platforms in a production environment, including user configuration, call flow design and IVR/dialler configuration.
Hands-on incident management through to resolution, including coordination across internal teams and suppliers.
Experience delivering changes/releases (planning, testing, implementation and post-change validation).
Experience producing and maintaining operational documentation (runbooks, knowledge articles and support processes).
2+ years’ experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc)
Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves).

Personal qualities

Calm, structured approach under pressure, with a focus on restoring service and managing risk.
Strong ownership mindset with a bias for action and follow-through.
Clear, confident communicator with the ability to tailor messages for technical and non-technical audiences.
Customer-focused and collaborative, building effective relationships across IT, operations and suppliers.
Continuous improvement mindset, using data and feedback to reduce incidents and improve service quality.
Able to challenge constructively and influence decisions with stakeholders and suppliers.

Qualifications

Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys)
We will need you to have a full UK driving licence

Pay: Up to £35,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

application support manager jobs in cleckheaton, wyk

Telephony Application Manager

Hygiene Technician

Account Manager

PAIT Performance Coordinator

People and Culture Advisor

Volunteer Manager

Receptionist Supervisor

Income Recovery Officer

Operations & Business Analyst (Manufacturing)

Application Support Manager

Client Liaison Manager

Positive Behaviour Support Practitioner

Team Leaders, Bradford

Customer Support Advisor

Administrator

Proofreader

Compliance Team Leader

Service Manager – Crisis Services (Leeds)

Training Coordinator

Programme Manager

I want to receive the latest job alerts for application support manager in cleckheaton, wyk

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