Who We Are
Science In Sport Group is a world leader in sports and performance nutrition.
We have two highly regarded brands; SiS which combines world-class science and innovation to provide optimal performance nutritional solutions for professional athletes, sports and fitness enthusiasts and the active lifestyle community. This includes over 320 professional teams worldwide across a broad range of sports including Football, Rugby, Cycling, Athletics, Basketball, Netball and Swimming. Brand ambassadors include former track cyclist Sir Chris Hoy, an eleven-time world champion and six-time Olympic champion, and Eilish McColgan, who won gold in the 2022 Commonwealth Games 10,000 metres.
PhD Nutrition is a premium, active-nutrition brand for the active lifestyle community wanting intelligent nutrition to help them achieve their goals. With over 20 years of research and development, our products are designed to maximise performance in and out of the gym. It’s an exciting time for PhD Nutrition as 2025 will kick off an entirely new line up of brand ambassadors, from hybrid athletes to qualified sports nutritionists.
The two brands sell through the phd.com and scienceinsport.com digital platforms, third-party online marketplaces including Amazon, as well as extensive domestic and international retail distribution.
In 2022 the company opened a state of the art 160,000 square foot manufacturing and logistics facility in Blackburn, Lancashire. Providing a significant advantage in product costs and customer response time and most importantly, allowing Science In Sport to lead the way for quality standards.
Science In Sport is the nutrition partner to globally recognised elite teams, including Tottenham Hotspur, Saracens Rugby, British Triathlon, Aquatics GB, British Cycling, England Netball and Loughborough Sports. As well as being the Official Energy Gel Provider of RunThrough and the Official Nutrition Partner of Ultra X.
The Role
The Customer Planning & Demand Lead acts as the bridge between commercial ambition and operational execution, ensuring customer demand is translated into accurate forecasts, robust supply plans and high service levels. The role drives visibility, accountability and planning discipline across the customer journey, enabling profitable and scalable growth.
Benefits
The work - Your 4 most important responsibilities
Forecasting & demand coordination - You will coordinate customer forecasting and demand planning activity across multiple regions, channels, and internal stakeholders. This includes consolidating customer forecasts, aligning promotional and launch activity, identifying risks and variances, and ensuring demand signals are clearly communicated across Supply Chain, Production, Logistics, and CX teams.
Promotional & launch planning - You will oversee the operational planning and readiness of promotional campaigns, product launches, and seasonal activity. This includes ensuring stock availability, operational alignment, and execution readiness across internal teams to support successful delivery against commercial plans.
Inventory & supply visibility - You will maintain clear visibility of customer demand, stock requirements, and inventory flow across the operational network. Your role will support improved planning accuracy, reduced operational disruption, and stronger alignment between customer requirements and supply capability.
Customer planning & supply chain co-ordination - You will provide visibility of customer demand signals, supply constraints, and service risks across the customer portfolio. Your role will facilitate cross - functional collaboration to support informed decision making, improve customer experience, and ensure alignment between customer requirements and operational delivery.
Accountability – what you are responsible for delivering
Forecast accuracy & demand alignment - You will be accountable for improving the accuracy, visibility, and alignment of customer forecasts across the business, reducing operational risk and improving planning effectiveness.
Promotional & launch readiness - You will ensure operational readiness for launches, promotional campaigns, and seasonal activity through effective planning, coordination, and inventory visibility.
Inventory visibility & planning accuracy - You will support improved inventory planning and operational visibility across key products, channels, and markets, helping minimise supply disruption and improve service performance.
Cross-functional planning alignment - You will ensure clear alignment between Commercial, Logistics, Production, and CX teams, creating consistent operational planning routines and improving execution standards
Capability - the skills and behaviours required to do this job well
Planning & organisational capability - This role requires exceptional planning and organisational skills, with the ability to manage multiple workstreams, timelines, and operational priorities simultaneously. You will be highly detail-oriented while maintaining visibility of wider business priorities and dependencies.
Analytical & data-driven thinking - You will demonstrate strong analytical capability, using forecast trends, operational data, and planning insight to support informed decision-making and improve business performance.
Cross-functional collaboration - Strong collaboration and stakeholder management skills are essential in this role. You will work closely across Commercial, Supply Chain, Production, Logistics, Demand Planning, and CX functions to ensure alignment and operational clarity, using influencing skills to drive positive outcomes and support business decision-making.
Operational awareness - Demonstrates strong experience within FMCG and manufacturing environments, with an understanding of the pace, complexity, and operational demands of these sectors. Experience working across multi-channel operations, supporting multiple sites and territories to ensure consistency and alignment.
You will bring strong operational understanding and awareness of supply chain dependencies, enabling you to proactively identify risks, resolve planning gaps, and support smooth operational execution.
Performance – how you will know you are doing a great job
Forecast accuracy improvement - Improved forecast accuracy and reduced demand variance will demonstrate strong planning coordination and operational alignment.
Launch & promotional execution - Successful execution of launches, promotional activity, and seasonal plans will reflect strong operational planning and readiness.
Inventory & supply stability - Improved inventory visibility, reduced supply disruption, and stronger stock alignment will demonstrate effective demand and planning management.
Planning process improvement - Enhanced reporting, improved planning routines, and stronger cross-functional coordination will demonstrate the positive impact of the role on operational efficiency and business performance.
S&OP contribution & customer representation - Represent the voice of the customer within the S&OP (sales and operations) process by providing demand insights, customer intelligence, service risks, and emerging market trends. Support timely and effective decision making through accurate and actionable customer focused inputs.
Specific metrics will be set when in role and will be reviewed and built upon regularly. Alongside this, you will be supported with a personal performance plan that will enable you to continue improving your own performance and impact.
Attributes – experience and mindset that will enable you to do well in this role.
`One Team’ approach – works individually and with others to deliver the best result for our business
Operationally minded - You naturally think in terms of process, structure, and execution, with a strong understanding of how operational planning impacts wider business performance.
Commercial awareness - You understand the relationship between demand planning, stock availability, promotional activity, and customer outcomes, balancing operational capability with commercial priorities.
Collaborative approach - You build strong working relationships across teams and functions, creating alignment and clarity within complex operational environments. With the ability to influence those around you to the best business outcome
Continuous improvement mindset - You are motivated by improving processes, increasing visibility, and building scalable ways of working that support operational excellence and future growth
Data & analytics - Uses data and analytics to inform decisions, identify trends, and provide actionable insight to stakeholders. Translates complex data into clear, meaningful narratives that support business priorities and performance improvement.
Science in Sport Group is an equal opportunity employer; we value diversity and strive to cultivate an inclusive workplace. We do not tolerate discrimination of any kind in regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, or any other characteristic protected by law. We fully support reasonable adjustments throughout our recruitment process, to provide an inclusive and welcoming recruitment experience.
