Head of customer service Work, Jobs in Coatbridge, Nlk (with Salaries)

Branch Manager (Coatbridge)
Duncan & Todd Opticians —Coatbridge
- From £28,000 a year
- Full-time
- Customer service
- Supervising experience
- Patient care
- Annual leave
- Employee discount
Quick apply
Warranty Administrator
Pentagon Motor Group —Glasgow
- Up to £32,000 a year
- Monday to Friday
- Computer skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Head of Creative
Schuh —Livingston
- Full-time
- Employee assistance programme
- Employee discount
Customer Service Assistant (Temporary)
Easthall Park Housing Association —Glasgow
- From £25,933 a year
- Temporary
- Microsoft Outlook
- Administrative experience
- Data entry
Quick apply
1d
Customer Liaison Officer
Loganair Limited —Paisley
- Full-time
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Head Chef
David Lloyd Clubs —Hamilton
- £31,500 a year
- Employee discount
Customer Hire & Sales Coordinator
GAP Group —Glasgow
- Full-time
- Communication skills
Tech Team Executive - Glasgow
Matthew Algie —Glasgow
- £27,626.30 a year
- Full-time
- Computer literacy
- Administrative experience
- Business development
7d
Trade Marketing Executive - Glasgow
Matthew Algie —Glasgow
- £32,000 - £35,000 a year
- Full-time
- Sales
- Project management
- Communication skills
- Annual leave
- Employee discount
Senior Transformation Manager
Strathclyde Partnership for Transport —Glasgow
- £48,670 - £63,592 a year
- Monday to Friday
- PMP
- No degree
- Leadership
- Employee assistance programme
Retail Assistant Manager
French Connection —Glasgow
- £26,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
Venue Manager
Admiral Slots —Hamilton
- £33,789 a year
- Full-time
- Customer service
Quick apply
11d
Senior Commercial Operations Manager
Glasgow Life —Glasgow
- £66,165.67 - £76,627.94 a year
- Temporary
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Assistant Head of Delivery (UKSV)
Cabinet Office —Glasgow
- £57,204 - £63,953 a year
- Part-time
- Hybrid work
- Presentation skills
- AI
- Annual leave
8d
Learning & Development Coordinator
GAP Group —Glasgow
- Full-time
- Microsoft Excel
- Microsoft Office
- Human resources
8d
Commercial Coordinator
GAP Group —Glasgow
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
Assistant Digital Merchandiser
Schuh —Livingston
- Full-time
- Microsoft Excel
- Merchandising
- Analysis skills
- Employee assistance programme
- Employee discount
9d
Commercial Administrator
GAP Group —Glasgow
- Full-time
- Administrative experience
- Organisational skills
- Communication skills
Head of PMO
JamesFisher —Glasgow
- Hybrid work
1d
Head of Business Segment GMP Testing
Sartorius —Glasgow
- Full-time
- Hybrid work
- Doctoral degree
- Sales
- English

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head of customer service jobs near coatbridge, nlk

Branch Manager (Coatbridge)

Duncan & Todd Opticians -
Coatbridge

Quick apply

Job details

Permanent | Full-time
From £28,000 a year

Benefits

Annual leave
Employee discount

Qualifications

Optical experience
Customer service
Supervising experience
Patient care
Leadership
Communication skills

Full job description

Branch Manager – Coatbridge

Full Time | 37.5 Hours per Week | Monday to Saturday

Lead a Team. Deliver Exceptional Customer Service. Grow Your Career.

Duncan & Todd Group is one of Scotland’s leading optical and hearing care providers, with over 40 years of experience serving communities across the country. Our family of brands includes Duncan & Todd, 2020, Douglas Dickie, JM Macdonald, James Hughes, Browns, IC Andrew, Smart Employee Eyecare and Caledonian Optical.

We are currently looking for an experienced and motivated Branch Manager to lead our Coatbridge branch.

This is an exciting opportunity for someone with optical experience who is passionate about delivering outstanding patient care, developing people, and driving the success of a busy branch. FBDO qualification is desirable but not essential.

What We Offer

Competitive salary.
34 days annual leave (inclusive of public holidays).
Staff discount scheme including:
Two 100% discount vouchers per year for spectacles, sunglasses or an annual supply of contact lenses
Six 50% discount vouchers for family and friends
Access to a wide range of high street discounts through our employee benefits portal.
Ongoing training and development opportunities.
A supportive environment where your contribution is valued.
The opportunity to work for a company that genuinely cares about its people and patients.

About the Role

As Branch Manager, you will take overall responsibility for the day-to-day running and success of the branch. You will lead by example, ensuring exceptional patient care while supporting and developing your team.

Key responsibilities include:

Managing the daily operation of the branch, including staff, stock and premises.
Leading, motivating and developing the team to deliver excellent patient care.
Coaching, training and conducting performance reviews to support colleague development.
Advising patients on spectacle frames, lenses and contact lens options.
Managing the appointment diary to maximise patient experience and operational efficiency.
Handling patient enquiries and resolving issues professionally and effectively.
Maintaining patient records, NHS documentation and practice administration.
Working closely with Head Office teams to ensure professional and clinical standards are maintained.
Acting as the main point of contact within the practice and leading by example.

About You

We’re looking for someone who:

Has previous experience working within an optical environment.
Has management, supervisory or leadership experience.
Is passionate about delivering exceptional customer service and patient care.
Has excellent communication and interpersonal skills.
Is organised, proactive and able to work in a fast-paced environment.
Enjoys developing and supporting others to succeed.
Can confidently manage multiple priorities while maintaining high standards.

If you’re ready to take the next step in your optical career and join a business that values its people, we’d love to hear from you.

Apply today to become part of the Duncan & Todd Group.

Pay: From £28,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in coatbridge, nlk

Branch Manager (Coatbridge)

Warranty Administrator

Head of Creative

Customer Service Assistant (Temporary)

Customer Liaison Officer

Head Chef

Customer Hire & Sales Coordinator

Tech Team Executive - Glasgow

Trade Marketing Executive - Glasgow

Senior Transformation Manager

Retail Assistant Manager

Venue Manager

Senior Commercial Operations Manager

Assistant Head of Delivery (UKSV)

Learning & Development Coordinator

Commercial Coordinator

Assistant Digital Merchandiser

Commercial Administrator

Head of PMO

Head of Business Segment GMP Testing

I want to receive the latest job alerts for head of customer service in coatbridge, nlk

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