Full-Time | Competitive Salary + Performance Bonuses + Commission
ABOUT YÈMAYA LONDON BEAUTY
Yèmaya London Beauty is a luxury aesthetics, skin, laser and wellness clinic specialising in long-term skin transformation, memberships, advanced treatments, beauty, wellness and creative studio experiences.
We are not a traditional salon.
We are a membership-led, transformation-focused business built around exceptional client experiences, long-term results, luxury service standards and continuous growth.
As the business continues to expand, we are looking for an ambitious, commercially-minded Clinic & Operations Manager to become the Founder’s right hand and play a key leadership role across both the clinic and studio.
This is a rare opportunity for someone who wants more than a management position.
We are seeking a highly capable leader who can oversee the day-to-day running, performance and growth of the business while maintaining the exceptional standards YLB is known for.
THE ROLE
The Clinic & Operations Manager will serve as the operational heartbeat of the business.
You will lead the team, drive business performance, oversee clinic and studio operations, support membership growth, maintain luxury service standards and help execute the long-term vision of the business.
This role requires a strong leader who is equally comfortable managing people, supporting clients, driving sales, overseeing operations and solving problems independently.
You will be expected to take ownership, make decisions confidently and lead by example.
KEY RESPONSIBILITIES
Clinic & Studio Operations
- Oversee the daily running of both the clinic and studio
- Carrying out treatments, managing bookings, studio bookings, schedules and operational flow
- Ensure all clinic and studio operations run efficiently and professionally
- Coordinate studio activity including:
- content days - launches - events - viewings - studio setups
- Ensure all treatment rooms, studio spaces and client areas consistently meet luxury presentation standards
- Support opening and closing procedures across the business
- Maintain stock control, inventory management and supplier relationships
- Ensure compliance, hygiene, health and safety procedures are consistently maintained
- Proactively identify and resolve operational challenges before they impact the client experience
Membership Growth & Client Retention
- Take ownership of membership growth targets
- Drive consultations, membership sign-ups and programme conversions
- Ensure the team confidently recommends memberships, programmes and appropriate treatment plans
- Monitor membership retention, cancellations and client engagement
- Support the growth of YLB's membership-led business model
- Help create exceptional client journeys that encourage long-term loyalty and retention
- Ensure every client receives a premium, personalised experience from enquiry through to ongoing care
Sales & Business Performance
- Take ownership of key business performance metrics
- Support the achievement and exceeding of monthly sales targets
- Drive revenue through memberships, transformation programmes, retail, treatments and studio bookings
- Monitor and improve:
- revenue performance - conversion rates - rebooking rates - client retention - utilisation rates - membership growth
- Identify opportunities for business growth and operational improvement
- Support promotions, launches and marketing initiatives
- Work closely with the Founder to implement new business strategies and growth plans
Leadership & Team Management
- Lead and inspire the clinic team through positive leadership and accountability
- Maintain a high-performance, client-focused culture
- Set the standard for professionalism, presentation and client care
- Conduct team meetings, performance reviews and ongoing coaching
- Support staff development and progression
- Ensure all team members understand and achieve business expectations and targets
- Foster a positive, ambitious and supportive working environment
- Lead by example and act as a role model for the team
Recruitment & Team Growth
Following a successful probationary period, the Clinic & Operations Manager will support:
- Recruitment of new team members
- Onboarding and training processes
- Team structure development
- Performance management
- Building a strong and scalable operational team
Clinical Support
- Carry out treatments
- Support clinicians during busy periods
- Maintain exceptional treatment standards
- Ensure outstanding client care at every touchpoint
- Support treatment planning and client journey management
- Assist with consultations and client recommendations where appropriate
Decision Making & Problem Solving
- Act as the key operational leader when the Founder is not present
- Resolve day-to-day operational issues independently
- Exercise sound commercial judgement and decision-making
- Take ownership of challenges and implement effective solutions
- Escalate significant issues appropriately while maintaining business continuity
WHO WE ARE LOOKING FOR
The ideal candidate will be:
- A natural leader who leads by example
- Highly organised and exceptionally detail-oriented
- Commercially minded with strong sales awareness
- Passionate about luxury client experiences
- Confident managing people, operations and business performance
- Proactive, solutions-focused and self-motivated
- Comfortable taking ownership and accountability
- Ambitious and excited by growth opportunities
- Professional, polished and confident in high-standard environments
REQUIREMENTS
- Level 4 Beauty qualification minimum
- Hands-on treatment experience essential
- Previous management or leadership experience essential
- Experience within a luxury beauty, aesthetics, wellness or hospitality environment
- Strong organisational and communication skills
- Strong commercial awareness
- Proven ability to lead teams and achieve targets
- Excellent problem-solving and decision-making abilities
DESIRABLE
- Registered Nurse (NMC)
- Aesthetic qualifications
- Laser qualifications
- Prescribing qualification
- Experience within a membership-based business
- Experience managing both clinical and operational teams
- Experience supporting business growth and scaling operations
WORKING HOURS
Flexibility is required, including evenings, weekends, launches and events.
Typical operating hours:
Monday – Saturday: 10:00am – 8:00pm
Sunday: 11:00am – 7:00pm
Weekend availability is required, although not every weekend will be scheduled.
YLB STAFF BENEFITS
- Competitive salary
- Performance bonuses and commission
- Pension scheme
- Complimentary and discounted treatments
- Friends and family discounts
- Birthday day off
- Ongoing training and development
- Career progression opportunities
- Access to industry-leading education
- Opportunity to grow with an ambitious luxury brand
WHY JOIN YLB?
This is not a traditional management role.
This is an opportunity to become a key leader within a growing luxury aesthetics, wellness and lifestyle brand.
You will work closely with the Founder, help shape the future of the business and play a significant role in its growth and success.
If you are ambitious, commercially minded, client-focused and excited by the opportunity to lead, grow and make a real impact, we would love to hear from you.
Work Location: In person
