Operational manager Work, Jobs in Cobham, Sry (with Salaries)

Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
3d
Store Manager
Aldi —Guildford
- £52,910 - £69,000 a year
- Management
- Time management
Service Delivery Manager
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
Group General Manager
Samko Hospitality Ltd —Surbiton
- Full-time
- Hospitality
- Master's degree
- Hotel
- Free parking
- Store discount
Quick apply
8d
Office Facilities & Operations Manager, Woking
Collaborate Industries Limited —Woking
- £40,000 - £45,000 a year
- Full-time
- English
- Microsoft Office
- Supervising experience
- Free parking
- Annual leave
Quick apply
10h
Neighbourhood Team Manager
PA Housing —Walton-on-Thames
- £50,426 - £52,569 a year
- Call to connect
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
6d
Operations Support Manager
CitySprint —Poyle
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
8d
Adult ADHD Operational Support Manager
Oxleas NHS Foundation Trust —Sidcup
- £55,524 - £62,652 a year
- Full-time
- Leadership
7d
Seasonal Pick Your Own Farm Retail Manager
Garsons —Esher
- £29,472 - £33,828 a year
- Temporary
- Organisational skills
- In-person
- Retail management
- Free parking
- Store discount
Quick apply
13d
People Operations Manager - Events
Sodexo —Ascot
- Up to £44,000 a year
- Weekend availability
- Microsoft Excel
- Driving
- Organisational skills
- Employee assistance programme
Quick apply
8d
Assistant Store Manager
Aldi —Guildford
- £38,525 - £45,420 a year
- Management
- Time management
- Annual leave
- Employee assistance programme
Customer Delivery Manager Service
Johnson Controls —Sunbury
- Full-time
- Management
- Customer service
- Leadership
- Employee assistance programme
- Referral programme
9d
General Manager
Horizon Leisure Centres —Guildford
- £43,192.40 a year
- Full-time
- Management
- Travel
- IT
- Free parking
- Annual leave
1d
Performance Reporting & Business Intelligence Manager
RHP —Teddington
- £68,340 a year
- Full-time
- Analysis skills
- Presentation skills
- Annual leave
7d
Operations Manager
Popeyes UK —Reading
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Health & Safety Manager
Diamond Project Safety Consultants —Weybridge South
- £350 a day
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
Manager Station Operations London Heathrow
Alaska Airlines —Hounslow
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
International Strategy & Operations Senior Manager, Logistics
Whatnot —London
- £149,000 - £210,000 a year
- Full-time
- Remote
- Data analysis skills
- SQL
- Analysis skills
- Work from home
1d
Front Line Desk Manager
Healix International —Esher
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave
- Employee discount
Quick apply
Operations Manager
M Group —Esher
- Annual leave
- Employee assistance programme
4h

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Customer Service Manager

Lumina Rose Consulting
Woking

Quick apply

Job details

Permanent | Full-time
£40,000 - £60,000 a year
3 days ago

Benefits

Free parking
Private medical insurance
On-site parking

Qualifications

Management
Logistics
English
Supervising experience
Project management
Communication skills

Full job description

Role Overview

My client is seeking a Customer Service Manager to join a quiet, considered homeware brand. Reporting into senior leadership, you will lead and professionalise the customer service function, embedding a leadership culture, strengthening foundations across people, process and systems, and delivering excellent customer experiences that reflect our brand. This is a senior hire responsible for day‑to‑day business management activities and for driving the strategic changes needed as the business scales.

Hybrid, with some onsite presence (~3 days per week)

Key Responsibilities

Lead and manage the customer service team and any PAs/administrative resources; ensure roles, responsibilities and execution are clear and effective.
Drive business management activities across customer service: operational governance, leadership structure, and decision frameworks that support consistent delivery.
Shape and implement organisational design and leadership culture for the customer function; advise and work with senior leaders on structure, accountabilities and resource planning.
Provide strategic support: translate leadership priorities into clear programmes of work and ensure timely execution and delivery.
Project and resource planning: scope, prioritise and track projects and cross‑functional initiatives affecting customer outcomes.
Budget tracking and financial oversight for the customer service area; ensure efficient use of resource and deliver against agreed budgets.
Oversee third‑party relationships and supplier performance where applicable (logistics, contact centre vendors, etc.).
Ensure operational delivery against service expectations (response times, resolution SLAs, proactive comms) and drive continuous improvement.
Monitor customer feedback and performance data; use insights to reduce repeat contacts, refunds and complaints and to inform product, packaging and operations teams (e.g., damage‑on‑arrival, installation queries).
Ensure the PA(s) and support staff are delivering required tasks, and provide coaching and development to frontline and management staff.

Experience & Skills Required

Significant experience at consultant / senior manager / MD / Head of function level, ideally with advisory consultancy or PMO background; proven experience advising on organisational design and operations.
Experience working with multinationals or scaling retailers, and familiarity with the interplay between operations, finance and customer systems/data flows.
Demonstrable track record of driving operational change, creating governance, and delivering against KPIs in a customer‑facing environment.
Strong programme and project management skills: resource planning, budget control, prioritisation and delivery focus.
Commercially minded with experience reducing cost‑to‑serve through self‑serve, process improvements and root‑cause fixes.
Excellent stakeholder management and communication skills; ability to work with senior leaders and across Product, Ops, Logistics and Finance.
Experience of establishing and monitoring meaningful performance metrics and translating them into actions.
Previous experience in furniture, homeware or a related retail sector is highly desirable but not essential.

What's on offer

A senior role within a thoughtful, growing brand with a clear, design‑led ethos.
Opportunity to shape a customer function and leadership structure at a pivotal stage of growth.

Pay: £40,000.00-£60,000.00 per year

Benefits:

Free parking
On-site parking
Private medical insurance

Work Location: Hybrid remote in Woking GU21 4XS

Quick apply

Refine Your Search

operational manager jobs in cobham, sry

Customer Service Manager

Store Manager

Service Delivery Manager

Group General Manager

Office Facilities & Operations Manager, Woking

Neighbourhood Team Manager

Operations Support Manager

Adult ADHD Operational Support Manager

Seasonal Pick Your Own Farm Retail Manager

People Operations Manager - Events

Assistant Store Manager

Customer Delivery Manager Service

General Manager

Performance Reporting & Business Intelligence Manager

Operations Manager

Health & Safety Manager

Manager Station Operations London Heathrow

International Strategy & Operations Senior Manager, Logistics

Front Line Desk Manager

Operations Manager

I want to receive the latest job alerts for operational manager in cobham, sry

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