Customer experience lead customer journeys Work, Jobs in Codnor, Dby (with Salaries)

Customer Experience Lead - Customer Journeys
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Temporary
- Leadership
11d
Senior Customer Success Manager
YIH Property Holdings Limited —Nottingham
- £38,000.00 - £49,867.48 a year
- Full-time
- Hybrid work
- CRM software
- Presentation skills
- Communication skills
- Free parking
- Life insurance
Quick apply
Wedding Event Manager
Whistle Barns Wedding Venue —Heanor
- £17 an hour
- Part-time
- Microsoft Outlook
- Sales
- Customer service
Quick apply
3d
Customer Service Representative
Sunspel —Long Eaton
- Full-time
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
11d
Head of Ecommerce
CW Sellors Group Ltd —Ashbourne
- £45,000 - £55,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Employee discount
Quick apply
5d
Customer Experience Lead - Customer Intelligence
Sheffield City Council —Sheffield
- £57,786 - £63,283 a year
- Temporary
- IT
11d
Sales Executive
Bidfood —Langley Mill
- £26,000 a year
- Sales
- IT
- Employee discount
14d
General Manager
Swim Sports Company Ltd —Mansfield
- £32,000 - £38,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Team Leader
Home Bargains —Nottingham
- £32,032 a year
- Part-time
- Supervising experience
- Store discount
- Annual leave
Quick apply
8d
Business Development Executive
LOBO Systems Ltd —Derby
- £29,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Phone etiquette
- Free parking
- Annual leave
Quick apply
11d
Customer Sales & Commercial Co-ordinator
Davanco Designs —Ashbourne
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Sales
- Social media management
Quick apply
8d
Assistant Manager
DFS —Pinxton
- £28,694 - £50,500 a year
- Sales
- Leadership
- Communication skills
- Paid training
- Employee discount
Quick apply
8d
Service Team Manager
B&Q —Eastwood
- Up to £34,000 a year
- Part-time
- Driving
- Annual leave
- Employee assistance programme
14d
University Partnerships Manager
UniHomes —Sheffield
- £40,000 a year
- Full-time
- Salesforce
- Business development
- Travel
- Work from home
- Employee discount
Quick apply
13d
General Manager
KFC Derby – Somercotes 3031 —Alfreton
- £38,000 - £45,000 a year
- Full-time
- Restaurant
- Employee discount
1d
B2B Lead Generation Manager
Superior Wellness Limited —Chesterfield
- Full-time
- CRM software
- Sales
- Business development
- Free parking
- Employee discount
Quick apply
10d
Travel Consultant - Ilkeston
Hays Travel —Ilkeston
- Full-time
- Customer service
- IT
- Communication skills
- Annual leave
- Employee discount
Executive Hospitality Supervisor
JLL —Belper
- Full-time
- Hospitality
- Customer service
- Microsoft Office
- Flexible schedule
Patient Service Advisor
TFP Fertility —Nottingham
- Part-time
- Microsoft Office
- IT
- Communication skills
- Free parking
Quick apply
Sales & Customer Engagement Advisor (B2B)
Vortex Training —Ashby-De-La-Zouch
- £24,420 - £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Salesforce
- Free parking
Quick apply
4d

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Customer Experience Lead - Customer Journeys

Sheffield City Council -
Sheffield

Apply Now

Job details

Temporary
£57,786 - £63,283 a year
11 days ago

Qualifications

Leadership

Full job description

Job description

Join our Customer Experience Capability

Sheffield City Council is building its Customer Experience Capability; a team focused on improving how residents experience council services and how colleagues are supported to deliver them.

The team brings together customer journeys, insight, workforce development, equalities, engagement, and communications. Its purpose is to help the Council work in a more joined-up, customer-focused way, using feedback, data, digital tools, and practical improvement methods to make services easier to access and better to use.

These roles are an opportunity to help shape a growing capability, work across services, and make a practical difference to how Sheffield residents experience the Council.

Can you lead improvement work that makes services easier, clearer, and better for residents?

We are looking for a Customer Experience Lead, to provide professional leadership for customer journey transformation and continuous improvement across Sheffield City Council.

This role will lead the function responsible for improving end-to-end customer journeys, setting consistent standards, and ensuring improvement work is evidence-led, measurable, and sustainable.

You will work across services and with key enabling teams, including Digital, Business Change, Transformation, and Data/Insight colleagues. The role will suit someone who can operate strategically, manage complexity, and turn insight into clear improvement priorities.

In this role, you will:

Lead the Council’s approach to customer journey improvement and continuous improvement
Set standards, methods, and expectations for improvement work
Work with senior leaders and services to prioritise and deliver customer-focused change
Use evidence, insight, and benefits tracking to show progress and impact
Lead and develop the Continuous Improvement / Customer Journeys team

We are looking for someone who:

Has significant experience leading customer-centred improvement or service redesign
Can influence senior stakeholders and provide clear professional advice
Understands structured improvement methods and benefits tracking
Can lead teams, build capability, and manage complex priorities
Is focused on practical, measurable improvement rather than change for its own sake

This is a senior opportunity to shape how Sheffield City Council improves customer journeys, embeds continuous improvement, and delivers better outcomes for residents

We are investing in our workforce and are promoting opportunities to our under-represented groups. We value equality, diversity and inclusion and are focused on increasing the diversity of our workforce, particularly the number of Black, Asian, Minority Ethnic, Disabled and LGBTQ+ people, so that our teams reflect the communities in the city we serve. We are also supporting staff with unpaid caring responsibilities to work flexibly.

It is a great time to join us and we welcome your application.

Under the Guaranteed Interview scheme, applicants who are disabled, care leavers, or armed forces veterans will be guaranteed an interview if they meet the essential criteria and indicate their eligibility on the application form. Sometimes, if lots of people apply, we might not be able to interview everyone who qualifies for the Guarantee. In these cases, we’ll interview the candidates who best meet the essential criteria for the job.

Full-time employees work 37 hours for 52 weeks of the year and we offer a generous holiday entitlement. We are open to discussions about a wide range of flexible working opportunities which benefit you and the Council, including reduced hour contracts, working part time or as a job share.

If you are appointed to this role, your starting salary will be at the bottom of the grade. If you provide payslip evidence that your basic pay is greater than the bottom of the grade, we will consider starting you at the point of minimum advantage within the grade.

Equality of pay is extremely important to us. All roles at Sheffield City Council are going through an evaluation process which may result in changes to some pay arrangements from 2026. Find out more on our Sheff news page.

We are committed to safeguarding and promoting the welfare of all individuals, ensuring a safe and supportive environment for everyone and where appropriate to the role the successful applicant will be required to undertake relevant safeguarding checks.

Job details

Job reference

REQ004414

Date posted

17/06/2026

Application closing date

12/07/2026

Location

Sheffield

Salary

Grade 11 £57,786 to £63,283

Package

temporary until 31/03/2028

Contractual hours

Basis

Full Time

Job category/type

Customer Service

Apply Now

Refine Your Search

customer experience lead customer journeys jobs in codnor, dby

Customer Experience Lead - Customer Journeys

Senior Customer Success Manager

Wedding Event Manager

Customer Service Representative

Head of Ecommerce

Customer Experience Lead - Customer Intelligence

Sales Executive

General Manager

Team Leader

Business Development Executive

Customer Sales & Commercial Co-ordinator

Assistant Manager

Service Team Manager

University Partnerships Manager

General Manager

B2B Lead Generation Manager

Travel Consultant - Ilkeston

Executive Hospitality Supervisor

Patient Service Advisor

Sales & Customer Engagement Advisor (B2B)

I want to receive the latest job alerts for customer experience lead customer journeys in codnor, dby

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