Job Description:
Administrative Assistant - Mindplace
Mindplace Cardiff, Unit 1 Capital Quarterm No.4 Tyndall Street (Driscoll Building), CF10 4BQ
Permanent. Full time, 37.5 hours. Monday to Friday on shifts between 8am - 10pm & Saturday 9am - 5pm (occasional weekends with a day in lieu)
£26,800 per annum plus excellent benefits
We believe caring for your mind should feel as natural as caring for your body. That's why we're creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care.
As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day.
We make health happen
We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us.
You'll help us make health happen by:
Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
Proactive in maintaining a well presented reception and waiting areas
Ensuring customer reports are dispatched from centres within the desired time frame. This includes
effective management of abnormal results
Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase. Process of payments, invoices, added charges and credit notes upon customer departure
Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
Assist in bookings of mammograms and MSK referrals (where delivered at the centre)
Post - collect, open, date stamp, distribute incoming post, and post outgoing post.
Generate letters as required by the business.
Monitor stocks and order goods when required.
Process invoices/delivery notes as per Bupa policy
Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required.
Key Skills / Qualifications needed for this role:
Excellent communication skills both written and verbal
Deliver an outstanding customer service by being friendly and welcoming
Administrative and reception experience
Well organised, reliable and have a proactive attitude
Computer literate
Knowledge of medical terminology (desirable)
Personal characteristics:
Flexible with hours, days and shift patterns
Adaptable to a changing environment
Resilient and driven to provide a world class service in challenging situations
Well-developed communication skills.
Effective time management.
Ability to work autonomously in a busy environment.
Understanding of the business environment.
Ability to work well within a multi-disciplinary team
Benefits:
Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.
Joining Bupa in this role you will receive the following benefits and more:
25 days holiday, increasing through length of service, with option to buy or sell
Bupa health insurance as a benefit in kind
Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
Interest- free annual travel Loan to enable the purchase of public transport annual season tickets
Wagestream - Have early access up to 40% of your earned wages within minutes
Competitive Pension plans and Parental leave options as well as access to unique products such as our Menopause plan
My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing
Why Bupa?
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.
We encourage all of our people to ”Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type:
Full time
Job Area:
Administration
Locations:
Mindplace Cardiff
Company pension, Cycle to work scheme, Health & wellbeing programme, Gym membership, Paid volunteer time, Additional leave, Employee mentoring programme, Financial planning services, Referral programme, Private dental insurance, Private medical insurance, Free flu jabs
