Customer service representative Work, Jobs in Colburn, Nyk (with Salaries)

Customer Support Coordinator
People Places Lives Ltd. —Colburn
- From £26,227.50 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
17h
Part Time Customer Service Advisor
EE —Darlington
- £13.35 - £13.66 an hour
- Part-time
- Customer service
7d
Customer Service Advisor
EE —Darlington
- £13.35 - £13.66 an hour
- Weekends only
10d
Customer Service Advisor (Full-time)
JW 4X4 Ltd —Northallerton North
- From £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Employee discount
Quick apply
Membership Advisor
Everyone Active —Coulby Newham
- Up to £26,509.51 a year
- Weekend availability
- CRM software
- Sales
- Salesforce
- Free parking
- Employee discount
Quick apply
7d
Customer Service Assistant
Wickes —Northallerton
- £8.82 - £12.71 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee discount
Customer Service Representative
Royal Den Hartogh Logistics —Teesside
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Yorkshire Building Society —Stockton-on-Tees
- £24,500 a year
- Customer service
- Financial services
Customer Service Representative
William Hill —Middlesbrough
- £12.75 an hour
- Part-time
- Customer service
- Employee discount
Customer Service Assistant
Mole Country Stores —Hurworth
- Part-time
- Sales
- Customer service
- No experience needed
- Free parking
- Store discount
13d
One Stop - Customer Service Assistant
One Stop —Darlington
- £12.81 an hour
- Part-time
6d
Customer Services Agent
Breedon Group plc —Spennymoor
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Assistant
Revival HQ Limited —Bishop Auckland
- £13.50 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
12d
CUSTOMER CARE/INSIDE SALES (REPRESENTATIVE) (SA123_03)
Mersen —Stockton-on-Tees
- Up to £27,000 a year
- Temporary
- Customer service
- Profit sharing
- Employee assistance programme
5d
Fulfilment & Customer Service Assistant (Maternity Cover - up to 9 months)
Rat Race Store Ltd —Thirsk
- £25,000 a year
- Temporary
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
12h
Sales/Customer Service Representative
PMN LTD —Bishop Auckland
- £28,000 a year
- Full-time
- Sales
- Customer service
- English
- Free parking
Quick apply
5d
Customer Service Assistant
Fuelocity Group LTD —Thirsk
- £12.71 an hour
- Part-time
- Customer service
- English
- Analysis skills
- Free parking
Quick apply
13d

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Customer Support Coordinator
People Places Lives Ltd. —Colburn
Minimum of 2 'A' levels or 5 GCSEs (grade A-C), or equivalent. Excellent verbal and written communication skills and the ability to interact professionally with…
From £26,227.50 a year
Quick apply
17h

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Customer Support Coordinator

People Places Lives Ltd.
Colburn

Quick apply

Job details

Full-time
From £26,227.50 a year
17 hours ago

Benefits

Work from home

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Computer literacy
Microsoft Office
Administrative experience
Organisational skills
Phone etiquette
Communication skills

Full job description

Job description

At People Places Lives we are passionate about digital solutions and their ability to increase choice and control for people with care needs. For our teams, this means they are 'making a difference' to some of the most vulnerable people in society every day.

On the face of it, we work in partnership with health and social care organisations to deliver front-line solutions and services to individuals wanting to self-direct their care and support.

Behind the scenes, we are a software and outsourcing company with a niche FinTech offering in a high-growth sector, managing and processing payments of £100m+ per annum on behalf of our clients.

PPL employs 120 staff and has offices in Wigan, North Yorkshire and Sheffield.

Role Background

Owing to continued growth, we are looking to recruit a committed individual to work as a Customer Support Coordinator within our Direct Payment Delivery Team.

This is a varied role, supporting both our Onboarding Team and Independent Living Advisors to deliver a fantastic service to the individuals we support.

Working alongside a wide range of stakeholders from individuals and their families through to case managers and care providers, our Customer Support Coordinator will be responsible for a broad range of tasks, promoting a seamless experience for individuals as we support them at various stages of their direct payment journeys.

As this is a fast-growing operation, the successful candidate must be able to work independently and enjoy new challenges and will possess the ability and desire to develop themselves and assume additional responsibilities as PPL’s business grows.

As a digital-first organisation, this role is hybrid: working from our office in Colburn, North Yorkshire 2 days per week, with occasional travel to our Head Office in Wigan and customer sites around the UK, as required. The remaining time you can work from home.

Role responsibilities

As a Customer Support Coordinator, you will be responsible for a variety of tasks that support the delivery of both our Onboarding and Independent Living Advice functions.

Every day you will speak to a range of individuals on the telephone, supporting them to access the services we provide. This could be helping an individual or authorised representative to understand the earliest stages of their direct payment journey and access their Virtual Wallet account for the very first time, or guiding individuals through a review process, helping to ensure the support they have arranged is safe and aligned to their direct payment agreement.

Working with our ILA Service Lead, you will use your strong administration skills to support the completion of account audits, liaising with individuals to ensure that the necessary documentation is made available to us, before reviewing the provided documentation and preparing template summary reports for presentation to the relevant funding authority.

To help you in delivering this support, you will need strong organisational and administration skills. All our interactions with individuals, their families and the funding authorities need to be documented in our CRM system, to help us ensure consistently high levels of service and support.

As we are working with vulnerable individuals and their families, strong customer service skills and a compassionate nature are essential.

Skills and Experience

Experience:

Customer service experience

Administrative experience

Qualifications:

Minimum of 2 'A' levels or 5 GCSEs (grade A-C), or equivalent.

You must be willing to obtain an Enhanced DBS certificate for this role.

Skills:

Computer literacy - good level of IT literacy using Microsoft Office (Word, Outlook & Teams) - proficient in the use of Microsoft Excel. Competent in the use of CRM systems.

Communication - candidates must possess excellent interpersonal and written/spoken communication skills. Must be comfortable communicating with a broad range of stakeholders, including vulnerable individuals.

Team work - Open and inclusive approach, willing and able to interact internally and externally.

Time management – Organised and able to perform to tight deadlines.

Personality Traits:

Excellent verbal and written communication skills and the ability to interact professionally with diverse individuals and their families, internal subject matter experts and staff from funding authorities.

Must be personable with a strong customer service orientation. Able to build rapport with broad range of external stakeholders, including service users.Logical, clear thinker

Must be self-motivated, with a strong work ethic, and able to work with limited supervision

Organised with high attention to detail

Conscientious approach to work, taking responsibility for issues raised to ensure they are tracked to completion

Possess discretion to work with confidential information

Proactive and solution focused

People Places Lives is an equal opportunities employer.

Job Type: Full-time

Pay: From £26,227.50 per year

Benefits:

Work from home

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colburn DL9 4QJ

Quick apply

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