Engagement manager Work, Jobs in Colburn, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
13d
Shift Manager
Iceland —Colburn
- £11.60 - £12.71 an hour
- Full-time
- Retail management
- Employee discount
- Referral programme
Digital Content Creator - Holiday Parks
Horizon Holiday Parks Ltd —Hurworth
- £24,995 - £29,995 a year
- Full-time
- Hospitality
- Marketing
- In-person
- Employee discount
Quick apply
4d
Junior Account Manager
Corporate Trade Supplies UK —Northallerton
- £25,500 - £27,500 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
5d
Service Manager
Cafcass —Billingham
- £56,941 - £59,028 a year
- Full-time
- Hybrid work
- Supervising experience
Quick apply
11d
Senior General Manager
The Auckland Project —Bishop Auckland
- £55,000 - £60,000 a year
- Weekend availability
- English
- Hotel
- In-person
- Free parking
- Store discount
Quick apply
1d
Assistant Service Manager
Cafcass —Billingham
- £53,684 - £54,803 a year
- Full-time
- Hybrid work
- Supervising experience
- Mentoring
Quick apply
11d
General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
3d
Place Missions Lead Educationalist
Department for Education —Darlington
- £600 a day
- Part-time
- Presentation skills
- Leadership
- School
4d
Nursery Manager
Bright Beginnings Childcare Agency —Bedale
- £40,000 a year
- Full-time
- Childcare
- In-person
- Leadership
Quick apply
5d
Project Manager
Dalcour Maclaren —Barton
- Military
- Project management
- IT
- Free parking
- Annual leave
Quick apply
10d
Customer Engagement Coordinator
believe housing —Bishop Auckland
- £35,194 - £36,547 a year
- Hybrid work
- Annual leave
3d
Head of In-House Repairs and Maintenance
North Yorkshire Council —Northallerton
- £69,228 - £78,018 a year
- Full-time
- Maintenance
- Travel
- Construction
- Employee discount
11d
Hotel Senior General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
1d
Production Manager
Caterpillar —Stockton-on-Tees
- £41,500 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
10d
Hotel General Manager
The Auckland Project —Bishop Auckland
- £40,000 - £45,000 a year
- Weekend availability
- English
- Hotel
- Supervising experience
- Free parking
- Store discount
Quick apply
1d
Policy Adviser - Mutuals
HM Treasury —Darlington
- £43,090 - £46,500 a year
- Part-time
- Hybrid work
- Presentation skills
- Financial services
- Communication skills
- Annual leave
- Flexitime
4d
Parts Co-Ordinator
ABL 1Touch —Darlington
- Up to £35,000 a year
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

engagement manager jobs in colburn, nyk

Senior Customer Service Manager

Director of Quality, Compliance and Training (Care Homes)

Shift Manager

Digital Content Creator - Holiday Parks

Junior Account Manager

Service Manager

Senior General Manager

Assistant Service Manager

General Manager

Northern Regional Distribution Manager

Place Missions Lead Educationalist

Nursery Manager

Project Manager

Customer Engagement Coordinator

Head of In-House Repairs and Maintenance

Hotel Senior General Manager

Production Manager

Hotel General Manager

Policy Adviser - Mutuals

Parts Co-Ordinator

I want to receive the latest job alerts for engagement manager in colburn, nyk

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