Operational manager Work, Jobs in Colburn, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Director of Quality, Compliance and Training (Care Homes)
Caring and Leading —Darlington
- Up to £70,000 a year
- Full-time
- Analysis skills
- Travel
- Leadership
- Free parking
- Employee assistance programme
Quick apply
13d
Property and Holiday Park Maintenance Manager
Thorpe Farm Centre —Barnard Castle
- £14.50 - £17.00 an hour
- Full-time
- Hospitality
- Maintenance
- Driving
- Free parking
Quick apply
7d
Office Operations Manager
GSC GRAYS —Colburn
- Organisational skills
1d
Intensive Support Team Operational Manager
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Call to connect
- Case management
- Communication skills
8d
Goods In Manager
Cawingredients Limited —Leeming Bar
- £64,000 a year
- Overtime
- Microsoft Excel
- Microsoft Outlook
- Warehouse experience
- Free parking
- Bereavement leave
10d
Housing Assistant
Pinnacle Group —Catterick Garrison
- £26,227.50 a year
- Monday to Friday
- Customer service
- Administrative experience
- Travel
- Annual leave
- Employee assistance programme
Quick apply
11d
Safeguarding and Welfare Officer
Middlesbrough Football Club —Darlington
- From £12.81 an hour
- Weekend availability
- English
- Working with children
- Bachelor's degree
- Free parking
- Store discount
Quick apply
2d
Registered Manager
FIND. —Bainbridge
- £60,000 - £65,000 a year
- Full-time
- Leadership
Quick apply
12d
Operations Manager
Teesdale Community Resources —Barnard Castle
- £30,000 - £33,000 a year
- Weekend availability
- Management
- In-person
- Leadership
Quick apply
Duty Manager/Supervisor
Soccer Sensations Teesside —Stockton-on-Tees
- £13.00 - £14.50 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
11d
Deep Sea Export Commercial Account Manager - Team North Europe 2
Intermodal Tank Transport —Middlesbrough
- From £28,500 a year
- Full-time
- Customer service
- Analysis skills
- Travel
- Free parking
- Work from home
Quick apply
General Manager
Swim Sports Company Ltd —Stockton-on-Tees
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
Cafe Team Leader
Tesco UK —Catterick Garrison
- £14.12 an hour
- Full-time
- Hospitality
- Customer service
- Café
9d
OPERATIONS MANAGER
Grantley Hall —Grantley
- Hotel
- Human resources
- Organisational skills
- Store discount
- Annual leave
Quick apply
Northern Regional Distribution Manager
GXO Logistics —Northallerton
- Up to £55,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
3d
Late Duty Manager
Lartington Hall —Barnard Castle
- £13.41 an hour
- Weekend availability
- Hotel
- Supervising experience
- Human resources
- Employee discount
Quick apply
15h
Public House General Manager
Regal Pub Group Ltd —Northallerton
- £28,000 - £35,000 a year
- Full-time
- Bilingual
- Hospitality
- Bar
Quick apply
9d
Service Manager
Future Steps Consultancy —Thornaby on Tees
- £39,000 - £43,000 a year
- Full-time
- Hybrid work
- Management
- Leadership
- Free parking
- Annual leave
Quick apply
Production Manager
Caterpillar —Stockton-on-Tees
- £41,500 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
10d

I want to receive the latest job alerts for operational manager in colburn, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

operational manager jobs in colburn, nyk

Senior Customer Service Manager

Director of Quality, Compliance and Training (Care Homes)

Property and Holiday Park Maintenance Manager

Office Operations Manager

Intensive Support Team Operational Manager

Goods In Manager

Housing Assistant

Safeguarding and Welfare Officer

Registered Manager

Operations Manager

Duty Manager/Supervisor

Deep Sea Export Commercial Account Manager - Team North Europe 2

General Manager

Cafe Team Leader

OPERATIONS MANAGER

Northern Regional Distribution Manager

Late Duty Manager

Public House General Manager

Service Manager

Production Manager

I want to receive the latest job alerts for operational manager in colburn, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected