Crime Work, Jobs in Colchester, Ess (with Salaries)

Contact Centre Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- £27,204 - £29,859 a year
- Full-time
- Customer service
Compliance Support Specialist
Amber River East Anglia —Colchester
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
4h
Housing Support Worker - Colchester
Nacro —Colchester
- £15.79 an hour
- Microsoft Outlook
- Travel
- Organisational skills
Internal Communications Officer (Headquarters, Chelmsford)
Essex Police and Kent Police —Chelmsford
- From £42,612 a year
- Full-time
- Microsoft Word
- English
- Communication skills
3h
Player Safety Analyst - Online iGaming
Onyx Gaming —Colchester
- From £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Free parking
Quick apply
Quality Control Technician
Sekura Global —Colchester
- Full-time
- English
- Maths
- In-person
- Free parking
Quick apply
1d
Compliance and System Coordinator
Sekura Global —Colchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
1d
Head of Communications and Engagement
Office of the Police and Crime Commissioner —Ipswich
- £57,831 a year
- Full-time
- Work from home
4d
Clean Room Operative
SceneSafe —Maldon
- £13.45 an hour
- Full-time
- In-person
Quick apply
1d
Qualified Probation Officer - North Essex - East of England
HM Prison & Probation Service —Chelmsford
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
HR Support Advisor
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £31,022 - £33,699 a year
- Full-time
- Hybrid work
- Human resources
- Data entry
- Communication skills
Quick apply
R2R103849 - 106577 - Community Safety Support Officer
South End City Council —Southend-on-Sea
- £29,064 a year
- Hybrid work
- Microsoft Excel
- Administrative experience
- Organisational skills
- Annual leave
13d
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Senior Claims Specialist
Aon Corporation —Chelmsford
- Hybrid work
- Microsoft Word
- Microsoft Excel
5d
Policy, Training, Projects and Business Engagement Manager
Essex Police, Fire and Crime Commissioner Fire and Rescue Authority —Witham
- £50,269 - £53,460 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Driving
- Construction
Quick apply
4d
SIA Relief Officer - Street Patrol
My Local Bobby Ltd —Ipswich
- £13 - £14 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- First Aid Certification
Quick apply
Wealth Planner - Wealth Management
Barclays —Ipswich
16h
Relief Retail Security Officer
Mitie —Southend-on-Sea
- £13.23 an hour
- Part-time
- Annual leave
- Employee discount

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Compliance Support Specialist
Amber River East Anglia —Colchester
We provide life assurance cover, healthcare cash plans, access to shopping discounts and an electric vehicle salary sacrifice scheme, a basic annual leave…
£38,000 - £45,000 a year
Quick apply
4h
Product Compliance Specialist
CARECO UK LTD —Braintree
Maintain, update and manage compliance-related documentation for all products, in particular the technical files for medical device products.
£40,000 a year
Quick apply
11d

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Contact Centre Officer (Headquarters, Chelmsford)

Essex Police and Kent Police -
Chelmsford

Apply Now

Job details

Full-time
£27,204 - £29,859 a year

Qualifications

Driving Licence
Customer service
GCSE

Full job description

Contact Centre Officer

Full time opportunities (average of 37 hours per week), working a rotating shift pattern of 6 on 4 off (2 early's, 2 lates and 2 nights), covering a 24 hour period 7 days a week, based in Chelmsford. Initial training may be based in Chigwell or Chelmsford. Please note that public transport does not serve Chigwell site, therefore you must have access to your own transportation. Transport provision/support may be available if required.

The salary for this role is £27,204 to £29,859 per annum exclusive of shift and weekend working allowance, (up to £32,644 to £35,830 per year inclusive of 20% shift allowance, when the full range of shift patterns are worked), this role will still operate on a rotating shift pattern covering a 24/7 period 365 days per year.

About the role

Be the first point of contact for emergency and non-emergency contact to the police service, both from members of the public and partner agencies. Receive and critically assess all types of contacts including 999, 101 telephone calls, and other types of contacts, online or in person, maintaining high levels of customer service, manage customer expectations and meet national and organisational service level agreements and take appropriate response action.

What will you be doing?

Identify the purpose and nature of each contact by eliciting relevant and sufficient information to enable an accurate and timely assessment of appropriate means of resolution.
Assess Threat, Harm, and Risk, and identify the appropriate action to resolve or determine the appropriate agency, deployment grading, and priority of contacts.
Manage customer expectations regarding the service that can be provided by giving advice and taking appropriate action.
Maintain accurate records of relevant information using appropriate systems to ensure an audit trail and to measure and improve performance.

What qualifications and experience do you need?

GCSE in English at grade C or above, or equivalent qualification.
Previous experience of working within a call centre or customer service environment.
Excellent verbal and written communications skills are essential in order to communicate with those contacting the police, deal assertively and courteously with all enquires whilst managing expectations.
The ability to learn and use a variety of computer based systems as the post holder will be required to become proficient in the use of Essex Police systems including command and control, crime recording and intelligence, as well as national police databases.
Ability to work flexibly on a shift pattern that covers working 24 hours a day, all year round.
To be able to work effectively as part of a team without supervision.

Note for potential candidates:-

Location of the role is based at Essex Police HQ, Chelmsford. or Great Dunmow, Essex. If you do not have a driving licence, we recommend checking public transport to ensure you are able to attend all shifts, as public transport is very limited early morning and late nights.

Please note: Training may be held at different police premises within Essex, so you must be prepared to attend different locations. We have a fall back location based at Great Dunmow and Chigwell that is used occasionally, you will need to ensure that you are able to attend all locations and when required, dependent on operational requirements..

To view the full job description, please click here.

All of our posts require a level of vetting and security clearance. During the recruitment process you will be sent vetting information forms to complete.

Essex Police welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender, sex (or gender), employment status.

Please let us know if you require extra support at any stage of the application process, or for further information regarding this position, please email us at [email protected] stating ‘Application Support and Adjustments’ in the title of your email. Alternatively, you can call us on 01245 452833. Where appropriate we will make adjustments to the selection process, working arrangements and/or the working environment provided it is reasonable in all the circumstances to do so.

This post is open to British Citizens, members of the EC or other states in the European Economic Area. If you are a Commonwealth citizen or a foreign national, you must be a resident in the UK free of restrictions and with indefinite leave to remain in the UK. All applications must have lived in the UK continuously for the past three years.

Essex Police is an equal opportunities employer. Communications may be recorded for monitoring purposes.

Apply Now

Refine Your Search

crime jobs in colchester, ess

Contact Centre Officer (Headquarters, Chelmsford)

Compliance Support Specialist

Housing Support Worker - Colchester

Internal Communications Officer (Headquarters, Chelmsford)

Player Safety Analyst - Online iGaming

Quality Control Technician

Compliance and System Coordinator

Head of Communications and Engagement

Clean Room Operative

Qualified Probation Officer - North Essex - East of England

HR Support Advisor

R2R103849 - 106577 - Community Safety Support Officer

Client Support - Management Services

Senior Claims Specialist

Policy, Training, Projects and Business Engagement Manager

SIA Relief Officer - Street Patrol

Wealth Planner - Wealth Management

Relief Retail Security Officer

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