Customer support & client services occupations Work, Jobs in Colchester, Ess (with Salaries)

Customer Service Representative
Call Assist —Colchester
- £10.85 - £12.71 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
Quick apply
13d
Customer Services Advisor
Rose Calendars —Colchester
- From £15.30 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Customer Success Executive
Anchor Safety LLP —Ipswich
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
13d
Client Call Handler
Holmes and Hills LLP —Colchester
- Microsoft Office
- IT
- Employee assistance programme
- Life insurance
5d
Senior Customer Service Advisor
Barclays —Colchester
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
11d
Vendor Support Coordinator
Cox Automotive —Colchester
- £29,648 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
9d
Junior Customer Service Executive
Bermar (International) Ltd. —Ipswich
- £25,000 - £26,000 a year
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Services Advisor (Part-Time)
Eastlight Community Homes —Braintree
- £31,525 a year
- Part-time
- Microsoft Office
- IT
- Communication skills
- Annual leave
2d
Client Support - Management Services
Miller Insurance Services —Ipswich
- Travel
- Annual leave
Customer Services Assistant
Chelmsford Star Co-operative Society —Chelmsford
- £12.75 an hour
Multinational Case Handler
Intact Insurance UK Limited —Chelmsford
- Hybrid work
- Microsoft Excel
- Continuous improvement
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
9d
Customer and Operational Services Coordinator
DFDS UK & Ireland —Felixstowe
- £25,000 - £29,000 a year
- 8 hour shift
- Travel
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
Gardening Express Limited —Chelmsford
- From £25,000 a year
- Overtime
- Customer service
- Organisational skills
- IT
- Free parking
Quick apply
5d
Business Support Specialist – Cargo & Specie
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
2d
Customer Service Advisor
Kier Group —Braintree
- Full-time
- Communication skills
Commercial Customer Account Manager
Luxion Sales Limited —Colchester
- £27,976 a year
- Full-time
- Hybrid work
11d
Energy Operations Executive - 12 month FTC
SmartestEnergy —Ipswich
- £28,000 - £30,000 a year
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service Advisor - SZC
First Bus —Ipswich
- £27,000 a year
- Customer service
- Microsoft Office
- Driving
- Employee assistance programme
Customer Service Coordinator - Part Time
PPG —Stowmarket
- Part-time
- Customer service
- Microsoft Office
- IT
Quick apply
Support Manager
Tait —Haverhill
- Full-time
- ERP systems
- Microsoft Office
- Bachelor's degree
- Annual leave
- Employee assistance programme

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Customer Service Representative

Call Assist -
Colchester

Quick apply

Job details

Permanent | Part-time | Full-time
£10.85 - £12.71 an hour
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
GCSE
Microsoft Office

Full job description

Start Rescue is a very successful breakdown provider. We are proud of our business and rely upon service excellence as well as good governance, whilst we develop our business in a sustainable manner. We are home to four growing brands developing in the breakdown and travel industries. We win awards for the services we provide our customers and have been endorsed Which? Recommended Breakdown Provider since 2019.

Our core values are:

We work as a team
We are professional
We are proud of what we do
We are progressive and forward-thinking
We are fully committed to achieving the best for our customers and clients
We are passionate and enthusiastic

To help us to achieve our growth plans, we are looking for Customer Service Representatives to join us.

Being first point of contact to our customers we are looking for friendly, professional, versatile customer service representatives who have the ability to answer customer’s enquiries to a great standard, assist with sales enquiries, policy amendments, and other office-based duties.

This is an exciting and varied role, providing the chosen applicant the opportunity to become an integral part of the Start Rescue team.

Job purpose:

Answering the telephone and dealing with customer enquiries in an award-winning fashion
Assist with quotes and policy updates
Dealing with midterm policy adjustments
Completing tasks requiring outbound calls to be made to our existing customers
Creating policies for new and returning customers whilst providing any information the customer requires to make an informed choice
Ad hoc office based duties

Attributes:

Be friendly, professional and versatile
Have drive and a willingness to learn
Work well within a team
Excellent inter-personal skills
Be able to adhere to all appropriate regulations and internal processes

Essential skills, knowledge & experience:

Competency in Microsoft Office, including Excel, Word and Outlook
Confident and professional telephone manner, with the ability to communicate clearly, politely and accurately with customers
Ability to collect, check and accurately input information into internal systems, following defined processes and procedures
Strong attention to detail and commitment to maintaining accurate customer records
Able to follow company processes, systems and compliance requirements consistently
Good time‑management skills, with the ability to manage a steady workload and prioritise tasks

Desired but not essential

Previous insurance, office based customer service and/or telephone-based call centre experience

Hours:

Various positions available, candidates must be able to work one permanent weekend shift a week.

Department opening hours Monday - Friday 08:00 - 18:00, Saturday 09:00 - 17:00, Sundays 11:00 – 17:00

Salary:

The salary is dependent on age:

16 to 20 - £10.85 p/h
21+ - £12.71 p/h

Training

Full-time training will be 37.5 hours a week, Monday - Friday, 09:00 - 17:30 for three weeks, followed by one week taking live calls, whilst being mentored by a more experienced member of staff

We believe in providing the very best customer service which is why our training is office-based so we can give you our full support and guidance first hand.

Location:

We are based in the heart of Colchester close to the train station and a short walk from the town centre.

Benefits:

Extensive training coupled with an ongoing support and development program through a dedicated online development portal
28 days paid holiday including Bank Holidays for full-time employees
Opportunities for progression and promotion
Contributory workplace pension
You will receive one paid holiday day to be taken on your birthday

If you would like to be part of a growing success story and would like to join our journey with a friendly, ambitious team, then we would be delighted to receive your application.

Retention Statement

Call Assist has a continued commitment to protecting the collection and use of personal and sensitive data.

All job applications will be held on our records for a period of 6 months in the strictest of confidence and not shared with any other business or organisation.

If you wish for your personal and sensitive data to be removed from our systems earlier, please contact us.

Job Types: Full-time, Part-time, Permanent

Pay: £10.85-£12.71 per hour

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in colchester, ess

Customer Service Representative

Customer Services Advisor

Customer Success Executive

Client Call Handler

Senior Customer Service Advisor

Vendor Support Coordinator

Junior Customer Service Executive

Customer Services Advisor (Part-Time)

Client Support - Management Services

Customer Services Assistant

Multinational Case Handler

Customer and Operational Services Coordinator

Customer Service Advisor

Business Support Specialist – Cargo & Specie

Customer Service Advisor

Commercial Customer Account Manager

Energy Operations Executive - 12 month FTC

Customer Service Advisor - SZC

Customer Service Coordinator - Part Time

Support Manager

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