Service desk engineer Work, Jobs in Colden Common, Ham (with Salaries)

Help Desk Coordinator - Siemens
Emcor —Eastleigh
- £30,056 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
1st Line Support Engineer
Lester Aldridge —Southampton
- Microsoft Powerpoint
- Microsoft Word
- Azure
Technical Support Engineer L1
Bardwood Support Services —Portsmouth
- £24,420.00 - £51,458.22 a year
- Temporary
- Hybrid work
- Windows
- Microsoft Office
- Analysis skills
Quick apply
12d
Helpdesk Scheduler
Emcor —Chandlers Ford
- £30,869 a year
- Overtime
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
16h
CSS Service Desk Engineer
Roke —Romsey
- Full-time
- Business
IT Support Engineer
Reticom Ltd —Gosport
- From £25,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Driving
- Sick pay
Quick apply
Network Administrator
Appello —New Milton
- Full-time
- Hybrid work
- Azure
- Customer service
- AWS
- Free parking
- Employee assistance programme
8h
Helpdesk Operator - Fire & Security
Emcor —Eastleigh
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Referral programme
Quick apply
Junior Network Engineer
QinetiQ —Portsmouth
- Full-time
- Computer networking
- IT
- Communication skills
- Employee discount
Recruitment Consultant - Aerospace
Gattaca Plc —Whiteley
- £28,000 - £40,000 a month
- Communication skills
Technical Facilities Service Assistant
Veolia Energy & Utility Services UK Limited —Portsmouth
- Up to £32,000 a year
- Full-time
- Maintenance
- Power tools
- Annual leave
- Employee discount
Quick apply
Handyman/woman
Platinum Facilities Maintenance Services —Havant
- £32,000 a year
- Full-time
- Carpentry
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Annual leave
Quick apply
1st Line Engineer
Onecom —Fareham
- £25,000 - £27,000 a year
- Full-time
- Azure
- Windows
- Microsoft Office
Quick apply
HVAC Service Manager
Perigon Search —Fareham
- £55,000 - £70,000 a year
- Full-time
- HVAC
Quick apply
5d
Product Engineer
Rocksteady Music School —Liphook
- £50,000 - £75,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Software development
- Communication skills
- Free parking
- Employee discount
Quick apply
13d
Recruitment Consultant - Aerospace
Gattaca —Fareham
- £28,000 - £40,000 a year
- Communication skills
Assistant Engineer (Structures Investigation)
WSP —Basingstoke
- Part-time
- Hybrid work
- Microsoft Word
- AutoCAD
- Civil engineering
- Flexitime
- Work from home
Works Planner/Administrator
Ph Water & Air Technologies —Basingstoke
- Full-time
- Customer service
- Time management
Quick apply
Project Engineer
Medhurst —Frodsham
- Full-time
- Customer service
- Travel
- IT
Chief Engineer - Southampton
Svitzer —Southampton
- £68,440.88 a year
- Full-time
- Maintenance
- Employee assistance programme
11d

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service desk engineer jobs near colden common, ham

Help Desk Coordinator - Siemens

Emcor -
Eastleigh

Quick apply

Job details

Permanent | Full-time
£30,056 a year

Benefits

Cycle to work scheme
Discounted gym membership
Employee assistance programme
Paid volunteer time
Referral programme

Qualifications

JD Edwards
Customer service
Microsoft Office
Administrative experience
Data entry
Computer skills
Communication skills
Help desk

Full job description

Role overview

Location: Eastleigh

Salary: £30,056

Working hours: Monday - Friday, 08:00 - 17:00

Contract Type: Permanent Full Time

Benefits: 25 days holiday + BH, Health Cash Plan, Discount Shopping, reduced cost gym, days out, learning & development opportunities, paid volunteering days + many more.

About EMCOR UK:

At EMCOR UK, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business

What you'll do:

Provide a first line contact for internal and external customers/contractors.
Respond effectively to all telephone queries and complaints, using effective listening, questioning and problem-solving skills.
To manage client platform to ensure the clients fault log is dealt with effectively taking ownership of jobs that you have logged.
Life safe systems and statutory inspections completed as per the legal compliance and SLA/KPI required times
Ensure that job packs within your area are complete and ready for billing. Job packs must include PO/ Quote/ CVI/SMR/ email communications.
Changing status on open jobs, chasing subcontractor for both delivery dates for parts and service completion sheets and updating customers as required.
Process and job on the in house finance system (JDE) to enable invoicing
Liaising with Clients to escalate out of line incidents.
Ensuring EMCOR meet the contractual KPI’s and SLA’s.
Raise Purchase Orders as and when required.
Monitor EMCOR email system and respond accordingly to queries and client requests.
Coordinate faults, schedule to engineers, communicate with customers.
Implement new Service Contracts including setting up contracts on the central database, assisting implantation of PPM control and delivering information to key personnel.
To undertake review of internal purchasing requisitions to ensure best practice use of Suppliers and Subcontractors were required for PPM and Reactive Calls.
Review all paperwork received from engineers and raise follow on or new jobs for any sheets for further action
Assist in the compliance of existing Health and Safety policy, safe working practices, liaising closely with the, Health & Safety Manger.
Attend regular management meetings with in-house suppliers and note follow up actions as required
Manage and maintain the ‘control of contractor’ register, to include liaising with the technical and production department along with external provider.
Obtain monthly reports from various suppliers outlining the service used or provided.

About the role

Who you'll be:

Experience of working with contractors and suppliers and monitoring of service standards
Understanding of compliance requirements and working with service level agreements
Proven experience of delivering excellent customer care and service in a large organisation
Experience of complaints handling and follow up procedures
Relevant experience of working in a comparable administrative office based role
Strong computer skills with competency in Microsoft Office and database packages; experience of accurate data entry
Excellent telephone manner
Excellent communication skills
Experience of working in a call centre / help desk
Prior Customer Service or Industry experience required

EMCOR UK benefits

25 Days holidays + Bank holidays
Holiday Buy Scheme - up to 5 days a year
Industry leading Maternity & Paternity Policies
Refer a Friend scheme – worth £500 per referral
GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining
Extensive Learning & Development opportunities, including opportunities for progression.
Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover.
Bike To Work Scheme
Paid volunteering and charity days
Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing.
Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries.

At EMCOR UK, we embrace and celebrate diversity in all its forms.

We welcome applicants from all backgrounds and experiences, regardless of age, race, gender, sexual orientation, religion, disability, or any other characteristic that makes you unique. We believe that a diverse and inclusive workforce fosters creativity, innovation, and better problem-solving.

We encourage applications from all candidates and are committed to providing equal opportunities for employment and growth, supported by our inclusive policies and practices.

Join us in our endeavour to build a culture of mutual respect and equity, a place where every voice is heard, and every individual is championed.

Join us in building a better world at work.

Quick apply

Refine Your Search

service desk engineer jobs in colden common, ham

Help Desk Coordinator - Siemens

1st Line Support Engineer

Technical Support Engineer L1

Helpdesk Scheduler

CSS Service Desk Engineer

IT Support Engineer

Network Administrator

Helpdesk Operator - Fire & Security

Junior Network Engineer

Recruitment Consultant - Aerospace

Technical Facilities Service Assistant

Handyman/woman

1st Line Engineer

HVAC Service Manager

Product Engineer

Recruitment Consultant - Aerospace

Assistant Engineer (Structures Investigation)

Works Planner/Administrator

Project Engineer

Chief Engineer - Southampton

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