Customer solutions specialist Work, Jobs in Coleford, Gls (with Salaries)

IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
9d
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Sales Agent
Quote Detective —Pontypool
- From £23,198 a year
- Full-time
- Customer service
- Computer literacy
- Writing skills
- Free parking
- Paid training
Quick apply
11d
Customer Solutions Specialist
Devon Bay Solutions —Bristol
- £28,000 a year
- Weekend availability
- Hybrid work
- Microsoft Word
- Computer literacy
- Driving
- Free parking
- Work from home
Quick apply
Commercial Administrator
NoteMachine UK Ltd —Crickhowell
- £26,436 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Accounting
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Sales Associate
ESCCO —Hereford
- £25,000 - £30,000 a year
- Full-time
- CRM software
- Business development
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
General Operative
elix sourcing solutions —Ross-on-Wye
- Up to £13 an hour
- Monday to Friday
- Continuous improvement
- Communication skills
2d
National Account Manager
HSL Compliance Limited —Ross-on-Wye
- £42,500 - £45,000 a year
- Remote
- CRM software
- Travel
- Annual leave
- Sick pay
Quick apply
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Project Coordinator
Ecosurety —Bristol
- £28,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Communication skills
- Annual leave
- Life insurance
Quick apply
10d
People Operations Coordinator - Maternity Cover
Indigo Telecom Group —Magor
- CRM software
- Microsoft Outlook
- Databases
12d
Compliance Technical Specialist - DOSH
Allpay —Hereford
- £45,000 - £55,000 a year
People Operations Coordinator - Maternity Cover
IndigoTG —Magor
- CRM software
- Microsoft Outlook
- Databases
12d
Assistant Credit Controller
HSL Compliance Limited —Ross-on-Wye
- £26,000 - £28,000 a month
- Communication skills
- Annual leave
- Sick pay
Quick apply
Planning Content Editor
Haymarket Media Group —Gloucester
- £28,000 - £32,000 a year
- Hybrid work
- Writing skills
- Analysis skills
- Organisational skills
- Flexible schedule
Talent Acquisition Business Partner (Wealth Management)
Titan Wealth Holdings —Bristol
- £5 - £10 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Client Services Administrator, 6m FTC
Charles Russell Speechlys —Cheltenham
- Full-time
- Hybrid work
- Communication skills
Records Administrator
Osborne Clarke —Bristol
- Monday to Friday
- Microsoft Word
- Analysis skills
- Continuous improvement
Business Development Executive
Dawsongroup —Bristol
- Full-time
- Customer service
- Business development
- Organisational skills
Quick apply

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IT & Cyber Support Trainee (Degree Apprenticeship)

Assure Technical -
Malvern

Quick apply

Job details

Permanent | Full-time
£18,000 - £23,000 a year
9 days ago

Benefits

Free parking
Casual dress
Additional leave
Relocation assistance
Employee mentoring programme
Company pension
Work from home
Company events
Bereavement leave
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Process improvement
AS Level
Technical writing
Computer skills
Customer support
Customer interaction
Technical project management
Cybersecurity
Project management experience
BTEC
Communication skills
A Level
Help desk

Full job description

Are you passionate about IT and cybersecurity, looking to launch your career with the UK’s most trusted cybersecurity partner?

We are seeking a driven, curious, and customer-focused IT & Cyber Support Trainee to join our Malvern team. In this entry-level role, you will serve as a vital point of support for our daily business operations and external clients, delivering first-class 1st line IT support, setting up client accounts, and assisting businesses in achieving compliance with cybersecurity frameworks such as Cyber Essentials.

Full comprehensive training will be provided. Following a successful probation period, you will have the opportunity to map out a tailored cybersecurity career pathway, including the opportunity to embark on a funded Degree Apprenticeship and gain specialist industry qualifications, including Cyber Essentials / Cyber Essentials Plus Assessor and Cyber Scheme Team Member (CSTM).

Success Metrics

Customer Satisfaction & First-Contact Support: Friendly, professional 1st line support delivery that helps maintain our 5.0* Trustpilot rating through clear communication and rapid fault resolution.
Operational Progress & Autonomy: Rapid onboarding onto internal systems, progressing to independent, intuitive task management and priority handling by Month 6.
Compliance & Technical Delivery: Accurate setup of client accounts and precise support for consultants delivering Cyber Essentials and other security frameworks.
Process Improvement & Initiative: Active contribution to documenting IT procedures, researching emerging technologies (including AI and new threats), and improving internal workflow efficiencies.
Professional Development: Successful progression through probationary benchmarks and enrollment onto a formal IT/Cyber Security Apprenticeship pathway.

Key Responsibilities

1. 1st Line IT & Client Cyber Support

1st Line Troubleshooting: Perform 1st line IT support tasks, including workstation setup, hardware/software repairs, network troubleshooting, and resolving daily end-user technical queries.
Client Security Compliance: Provide direct, friendly support to clients to ensure their devices and systems comply with Cyber Essentials and other cybersecurity frameworks.
Account Administration: Set up and maintain client accounts across various platforms, ensuring smooth onboarding and access control.
Consultancy Support: Assist Assure Technical’s consultants in delivering cyber certifications, technical audits, and client projects.

2. Internal Operations, Security & Research

Security Monitoring: Monitor and report internal IT security issues, system performance, and network health to your line manager.
Documentation & Optimisation: Assist with documenting IT processes and standard operating procedures for team-wide use while optimising business systems.
Technology & Threat Research: Actively research new technologies, industry advances, emerging cyber threats, and AI tools to help the business stay ahead.
General Technical Support: Provide technical expertise to other business functions as required, ensuring compliance with current UK IT legislation.

Qualifications, Skills & Attributes

Required Qualifications, Experience & Attributes

Education: 5+ GCSEs at Grade 5/C or above (including Maths & English) plus an A-Level, AS-Level, or BTEC in IT, Computing, or a related technical discipline.
Passion for Cyber: A demonstrable, active interest in IT, networking, and cyber security.
Problem-Solving Mindset: Natural curiosity, a knack for pragmatic troubleshooting, and the drive to dig deep until a solution is found.
Communication & Personability: Clear written and verbal communication skills; confident and patient when dealing with end-users over the phone, online, or face-to-face.
Work Ethic & Integrity: High attention to detail, strong self-motivation, adaptability under pressure, and an alignment with our core values (We Deliver Excellence, We Do the Right Thing, We Work as One).
Technical Skills: Technically adept and a confident user of Microsoft/Google Workspace.

Desirable Qualifications, Skills & Attributes

Relevant IT work experience
IT hobbyist projects
Customer-facing exposure.
Full clean UK Driving Licence.

About Assure Technical

Assure Technical is an award-winning, family-run cybersecurity company based in the Malvern Hills, Worcestershire. We are technical security experts who pride ourselves on making security simple for our expanding B2B client base, ranging from progressive SMEs to corporates.

With over 350 genuine 5-star Trustpilot customer reviews and an overall rating of 5.0*, we are the most trusted cyber partner in the UK. We pride ourselves on offering market-leading solutions and are guided by our core values: We Deliver Excellence, We Do the Right Thing, We Work as One.

You can find out more about what we do at .

Why Join Assure Technical?

Competitive Salary: £18,000 – £23,000 per annum (subject to experience).
Career Pathway & Qualifications: Comprehensive on-the-job training with funded apprenticeship options—including up to a Level 6 Degree Apprenticeship—and specialized cyber security certifications post-probation.
Workplace Perks: Healthcare cash-back scheme (day-to-day treatments, digital health tools, 24/7 virtual GP), tailored personal development plan, 25 days holiday plus Bank Holidays, and a day off for your birthday.
Flexible Working: Hybrid/flexible options available once up to speed in the role and working independently.
Incredible Location & Facilities: Air-conditioned workspace in the Malvern Hills featuring an on-site restaurant, free parking, kitchen, and shower facilities.
Culture: Regular team socials, events, and a supportive, growth-focused environment.

How to Apply

Ready to take your first step toward a rewarding career in cybersecurity with a 5-star team? Please submit your CV and a cover letter explaining your passion for IT and cybersecurity.

Application Deadline: 4th September 2026

Assure Technical is an equal opportunity employer. All applicants must have the right to work in the UK. No agencies, please.

Pay: £18,000.00-£23,000.00 per year

Benefits:

Additional leave
Bereavement leave
Casual dress
Company events
Company pension
Employee mentoring programme
Free parking
On-site parking
Referral programme
Relocation assistance
Sick pay
Work from home

Ability to commute/relocate:

Malvern WR14 3SZ: reliably commute or be willing to relocate with an employer-provided relocation package (required)

Application question(s):

Do you have prior cyber security / infosec project management experience?
Do you have a recognised project management qualification?

Experience:

Technical project management: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer solutions specialist jobs in coleford, gls

IT & Cyber Support Trainee (Degree Apprenticeship)

Business Development Manager (IT)

Sales Agent

Customer Solutions Specialist

Commercial Administrator

Sales Associate

Support Analyst

General Operative

National Account Manager

Manager of Dedicated Implementations - EMEA

Project Coordinator

People Operations Coordinator - Maternity Cover

Compliance Technical Specialist - DOSH

People Operations Coordinator - Maternity Cover

Assistant Credit Controller

Planning Content Editor

Talent Acquisition Business Partner (Wealth Management)

Client Services Administrator, 6m FTC

Records Administrator

Business Development Executive

I want to receive the latest job alerts for customer solutions specialist in coleford, gls

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