Business continuity Work, Jobs in Colinton, Edh (with Salaries)

Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Security Officer
ABM UK —Edinburgh
- Weekend availability
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
Care Assistant Nights - Bank
St Philips Care Caledonia Ltd —West Linton
- Night shift
- IT
- Care plans
- Paid training
- Annual leave
Security Officer
ABM —Edinburgh
- Full-time
- Free parking
- Employee discount
Enterprise Resiliency Office - Operational Resilience Enablement, Vice President
State Street —Edinburgh
- Full-time
- Analysis skills
- Presentation skills
- Financial services
Area Maintenance Manager- North Scotland & Edinburgh
City Facilities Management (UK) —Edinburgh
- £49,106 - £54,621 a year
- Full-time
- Maintenance
- Employee discount
9d
Risk & Control Associate II
Patria Investments —Edinburgh
- Microsoft Powerpoint
- Spanish
- Microsoft Excel
Head of Supply Chain & Strategic Partnerships
Exergy3 —Edinburgh
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Contracts
- Annual leave
Quick apply
13d
Development Technology Lead, Assistant Vice President
State Street —Edinburgh
- Full-time
- Oracle
- Computer Science
- SQL
Logistics Lead - EMEAI
Orbia —Thornton
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Outlook
Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
4d
Security Support Team Supervisor
ASEL —Edinburgh
- £16.34 an hour
- Weekend availability
- Management
- Microsoft Office
- First Aid Certification
- Employee assistance programme
2d
Care Assistant Days - Bank
St Philips Care Caledonia Ltd —West Linton
- IT
- Care plans
- Paid training
- Annual leave
Care Assistant Nights
St Philips Care Caledonia Ltd —Lasswade
- Night shift
- IT
- Care plans
- Paid training
- Annual leave
Deputy Country Manager
EDP Renewables —Edinburgh
- Full-time
- Hybrid work
- Engineering
- English
- Master's degree
8d
Data Analytics Officer
Audit Scotland —Edinburgh
- £36,664 - £40,928 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
9d
Risk Business Partner – Third Party Risk Management
FNZ —Edinburgh
- Full-time
- Military
- Financial services
- Communication skills
Care Assistant - Nights
St Philips Care Caledonia Ltd —West Linton
- Night shift
- IT
- Care plans
- Paid training
- Annual leave
Capacity and Capability Service Manager
Public Sector Resourcing —Edinburgh
- Full-time
- Business development
- Analysis skills
- No degree
- Annual leave
9d
Technical Services Manager - Electrical
Equans —Kirkcaldy
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee assistance programme

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Helpdesk Team Leader

Lovat's Group
Loanhead

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership
Help desk

Full job description

Service Desk Team Leader

Location: Edinburgh Office
Salary: Competitive (DOE)
Job Type: Full-Time, Permanent
Reference: SDL 2026

Join One of Scotland's Fastest Growing FM & Engineering Businesses

Lovat's Group is an award-winning Facilities Management, Mechanical & Electrical, HVAC, Refrigeration, Commercial Catering and Compliance Services provider delivering services across Scotland.

As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk operation, ensuring exceptional service delivery to our customers while leading and developing a high-performing administration team.

This is an exciting opportunity for an organised and customer-focused individual looking to play a key role within a growing Facilities Management business.

The Role

Reporting to the Service Desk Manager, the Service Desk Team Leader will oversee the daily operation of the Service Desk, ensuring reactive and planned maintenance works are managed efficiently and in line with contractual service level agreements.

The successful candidate will provide leadership and support to Service Administrators while acting as a key link between clients, engineers, subcontractors and operational management teams.

You will be responsible for driving service performance, maintaining excellent customer relationships and ensuring all works are coordinated effectively from initial client contact through to completion.

Key ResponsibilitiesService Delivery

Support the daily management of reactive and planned maintenance activities.
Monitor and manage job progression to ensure contractual response and resolution times are achieved.
Coordinate engineering resources to maximise productivity and service delivery.
Escalate service issues and resource constraints where necessary.
Support out-of-hours planning and service continuity arrangements.

Team Leadership

Provide day-to-day leadership and guidance to Service Desk Administrators.
Assist with onboarding, training and development of team members.
Conduct regular quality checks and performance reviews.
Promote a positive, professional and collaborative working environment.
Support the implementation of new processes and continuous improvement initiatives.

Customer Service

Act as an escalation point for customer enquiries and service issues.
Develop and maintain strong working relationships with clients.
Ensure customer communications are professional, accurate and timely.
Support client reporting and performance review meetings where required.

Administration & Systems

Manage work orders through the CAFM system from creation to completion.
Monitor engineer attendance, updates and job progression.
Ensure all documentation, service records and client reports are completed accurately.
Produce management information and KPI reports.
Support contract mobilisation and service delivery improvements.

Essential Requirements

Previous experience within a Service Desk, Helpdesk, Facilities Management or Maintenance environment.
Experience supervising or leading an administrative or service coordination team.
Strong organisational and planning skills.
Excellent customer service and communication abilities.
Ability to prioritise workloads in a fast-paced environment.
Strong IT skills including Microsoft Office and service management systems.
Professional and proactive approach to problem solving.

Desirable Requirements

Experience within Facilities Management or Engineering Services.
Knowledge of CAFM systems such as Joblogic.
Understanding of planned preventative maintenance (PPM) and reactive maintenance processes.
Experience producing KPI and performance reports.
Previous involvement in contract mobilisation and service delivery improvement projects.

What We Offer

Competitive Salary (DOE).
Company Pension Scheme.
Employee Assistance Programme.
Ongoing Training & Development.
Career Progression Opportunities.
4.5 Day Working Week.
Modern Office Environment.
Supportive Management Team.
Opportunity to join a growing and ambitious business.

Working Hours

Monday – Thursday: 8:00am – 4:30pm
Friday: 8:00am – 1:00pm

Why Lovat's Group?

Lovat's Group continues to expand across Scotland, delivering engineering and facilities management services to some of the country's most prestigious organisations.

We are committed to developing our people, embracing innovation and delivering exceptional service through our core values of:

Accountability | Transparency | Doing Things Properly

If you are an experienced Service Desk professional looking to take the next step in your career and help shape a growing service operation, we would love to hear from you.

Apply now and become part of the Lovat's Group team.

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

business continuity jobs in colinton, edh

Helpdesk Team Leader

Security Officer

Care Assistant Nights - Bank

Security Officer

Enterprise Resiliency Office - Operational Resilience Enablement, Vice President

Area Maintenance Manager- North Scotland & Edinburgh

Risk & Control Associate II

Head of Supply Chain & Strategic Partnerships

Development Technology Lead, Assistant Vice President

Logistics Lead - EMEAI

Team Leader - Operations

Security Support Team Supervisor

Care Assistant Days - Bank

Care Assistant Nights

Deputy Country Manager

Data Analytics Officer

Risk Business Partner – Third Party Risk Management

Care Assistant - Nights

Capacity and Capability Service Manager

Technical Services Manager - Electrical

I want to receive the latest job alerts for business continuity in colinton, edh

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