Customer service manager Work, Jobs in College Town, Brk (with Salaries)

Client Service Manager
Datum Datacentres Ltd —Farnborough
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Management
- Free parking
- Sick pay
Quick apply
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Success Manager
Mysoft —Church Crookham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Salesforce
- ERP systems
- Free parking
- Employee assistance programme
Quick apply
5d
Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Guildford
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Reading
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Senior Customer Experience Manager
Novuna —Newbury
- £60,000 a year
- Full-time
- Hybrid work
- Team management
DEPARTMENT MANAGER - CAMBERLEY
H&M —Camberley
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Team Lead
Motohaus Powersports Limited —Hook
- £34,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Supervising experience
- Free parking
- Annual leave
Quick apply
11d
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Customer service
- Leadership
Quick apply
Business Development Manager (BDM) - Kingston- Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Kingston upon Thames
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
Quick apply
6d
Inside Sales Account Manager, Ocean Division
Alfa Laval —Camberley
- Full-time
- CRM software
- Sales
- English
13d
Business Development Manager (BDM) - Hammersmith - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Hammersmith and Fulham
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Service Manager/Receptionist
Keith Gotts Independent Land-Rover specialists —Alton
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Computer skills
- In-person
- Free parking
- Annual leave
Quick apply
Customer Service Manager
Chambers Waste Management PLC —Guildford
- Full-time
- CRM software
- Customer service
- Microsoft Office
- Free parking
Quick apply
Complaints Team Leader
Novuna —Newbury
- Up to £38,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Leadership
Director, Cabin Server Training Academy, EU
Flexjet Europe —Farnborough
- Weekend availability
- Hospitality
- Microsoft Office
- Project management
- Flexible schedule
Quick apply
SMB New Business Director / Sales Hunter
FluidOne —Camberley
- Sales
- Driving
- Computer networking
- Employee assistance programme
Head of Training
LRG —Camberley
- Hybrid work
- Management
- Customer service
- Project management
Quick apply
5d

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Client Service Manager

Datum Datacentres Ltd
Farnborough

Quick apply

Job details

Full-time
£25,000 - £30,000 a year

Benefits

Free parking
Company pension
Company events
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Management
Microsoft Office
Project management
IT
Business management
Communication skills

Full job description

Company Summary

Datum Datacentres (www.datum.co.uk) provides leading-edge carrier and cloud neutral co-location data centres to enterprises and service providers. Launched in 2012, Datum now has an impressive client list located in Farnborough and Manchester and has over 200 clients.

Main purpose of the role

An exciting opportunity has arisen for a motivated and enthusiastic Client Service Manager with an excellent eye for detail to join our team on a full-time basis, based at Cody Technology Park. Hybrid flexible working offered following successful probationary period.

Our service culture (the ‘Datum difference’) is an integral part of our ethos and is at the core of what differentiates Datum from other colo providers. The successful applicant will be responsible for maintaining this client-centric service, while consistently striving for excellence in our client service offering. The role joins an established team and full support, and training will be provided to successfully undertake the role.

Main responsibilities

· Support the business sales process end to end

· Raise, manage & process client orders, upsells, POs and contracts in our CRM, working alongside the sales and technical teams to ensure successful delivery and handover of services against agreed timescales

· Processing and managing service orders with 3rd parties

· Liaising with our finance team in a timely manner to notify any changes to upcoming billing and assisting with any billing queries from clients

· Support Finance team with the debtor process

· Managing contract administration and general communications with clients

· Dealing with client queries, feedback and/or complaints– account, billing, documentation, supplier questionnaires etc

· Support creation of service review documentation and presentations alongside the Service Management team

· Assist with major incident activities where necessary

· Working with the Operations team to proactively drive the process for sending client communications in a professional and timely manner, including maintenance notifications (PPMs) and general site information

· Support Head of Service Management & Group Head of Sales with ad-hoc projects as appropriate

Person

Key to this role is the personality, drive and initiative to take ownership of ensuring accuracy of record keeping in the CRM system. This role is client-facing, so applicants should be personable, friendly, and highly organised. Excellent written and verbal communication, and comfortable with communicating with a varied client base.

· Well-motivated, resilient, and tenacious individual with an eye for detail, while managing a varied and busy workload

· Takes initiative and ensures accuracy in performing assigned tasks is essential

· Team player & relationship builder, both internal and external. The role requires an advocate for both the client and the internal business, representing each at appropriate times to drive stakeholders to reach the common goal

· Understanding of the generic messages surrounding IT and/or co-location selling

· Commercially astute – able to relate to mid-level IT & business functions

· Able to work autonomously and as part of a small team

· Proven experience in delivering high-quality client-centric service

· Good understanding and experience of working with a CRM / business management system

· Good presentation and communication skills, with the ability to retain composure and flexibility under pressure

· Very keen to learn and develop their career, with the ability to develop a good understanding of the Colocation and IT space, and it’s features and benefits

· Excellent IT skills and proficiency in MS Suite, particularly Word & Excel

Advantageous skills

· Project management experience

· Experience in colocation datacentre service management

· Basic understanding of datacentre functions and processes

· Awareness and good understanding of accreditation processes

If you are passionate about providing outstanding service and have the requisite skills, we encourage you to apply for this exciting opportunity as a Client Services Manager.

Position Reports to:

Head of Service Management

Location:

Farnborough office (FRN1) with occasional travel to other sites

Contract:

Permanent / Full Time

Salary: £25000-£30000 including 10% Variable Pay (performance bonus)

Job Type: Full-time

Pay: £25,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance
Sick pay

Application question(s):

Are you willing to apply for a DBS certificate?

Experience:

Client Service Management: 1 year (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in college town, brk

Client Service Manager

Assistant Customer Service Manager

Customer Success Manager

Business Development Manager (BDM) - Guildford - Circa 41k Package - 53k OTE Uncapped

Business Development Manager (BDM) - Reading - Circa 41k Basic - 53k OTE Uncapped

Senior Customer Experience Manager

DEPARTMENT MANAGER - CAMBERLEY

Customer Service Team Lead

Manager, Support Operations

Customer Service Manager

Business Development Manager (BDM) - Kingston- Circa 41k Package- 53k OTE Uncapped

Customer Service / Project Manager

Inside Sales Account Manager, Ocean Division

Business Development Manager (BDM) - Hammersmith - Circa 41k Package - 53k OTE Uncapped

Service Manager/Receptionist

Customer Service Manager

Complaints Team Leader

Director, Cabin Server Training Academy, EU

SMB New Business Director / Sales Hunter

Head of Training

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