About the Role
We are looking for a confident, organised and commercially minded Hotel Sales, Reservations & Inventory Manager to join our hotel team.
This varied role brings together reservations, front office leadership, inventory control, revenue support and proactive sales. You will play a key part in driving bedroom revenue, converting enquiries, managing availability and supporting a smooth guest journey from booking to check-out.
This is ideal for someone who enjoys being hands-on, loves working with people and has a strong eye for detail. You will help lead the front office and reservations team, support group and corporate bookings, manage room inventory and make sure every opportunity to grow revenue is captured.
What You'll Be Doing
Front Office Leadership
- Lead and support the daily front office operation, including check-in, check-out, guest enquiries and complaint resolution.
- Create a warm, professional and welcoming experience for every guest.
- Support the team during busy periods, high occupancy nights, group arrivals and key event dates.
- Maintain strong communication between front office, housekeeping, reservations, sales and management.
- Ensure all guest requests, billing queries and operational issues are handled quickly and professionally.
- Keep front office standards, procedures, presentation and brand consistency at a high level.
- Ensure the team follows all cash handling, payment, security and data protection procedures.
Reservations & Inventory Management
- Manage individual and group reservations across all channels, including direct, OTA, GDS, corporate, phone and email enquiries.
- Monitor bedroom availability, restrictions and inventory to maximise revenue and avoid overbooking.
- Support rate loading, package set-up, room type availability and selling strategies in the PMS, CRS and booking channels.
- Review daily booking pace, pickup, cancellations, no-shows and wash to spot risks and opportunities.
- Manage group room blocks, cut-off dates, deposits, payment terms and cancellation policies.
- Make sure reservations are accurate, fully detailed and clearly communicated to all relevant departments.
- Work closely with the General Manager and revenue support teams to identify demand periods and optimise selling strategy.
Sales Lead Generation & Conversion
- Identify and convert sales opportunities for corporate accounts, group stays, contractors, tour operators, sports teams and long-stay business.
- Respond quickly and professionally to accommodation enquiries and RFPs.
- Convert bedroom enquiries into confirmed bookings through strong follow-up and commercial awareness.
- Host site inspections for potential clients, agents and group bookers.
- Build strong relationships with local businesses, travel agents, corporate bookers and regular guests.
- Identify lost business, lapsed accounts and repeat booking opportunities.
- Upsell room categories, breakfast, parking, meeting space, late checkout and other hotel services.
Team Management & Rota Planning
- Create and manage weekly rotas for the front office and reservations team in line with business levels.
- Balance service needs with labour cost control.
- Recruit, train, coach and develop team members.
- Carry out regular one-to-ones, performance reviews and training sessions.
- Identify training needs and support the team to improve service, sales conversion and operational standards.
- Lead by example and help create a positive, accountable and guest-focused team culture.
Night Audit, Financial Control & Compliance
- Oversee the night audit process and ensure all reports, postings and reconciliations are accurate.
- Review daily financial reports, payment postings, city ledger, deposits and billing discrepancies.
- Ensure correct handling of cash, card payments, refunds, deposits and guest accounts.
- Investigate and reduce audit variances.
- Ensure compliance with company procedures, GDPR, health and safety, fire safety and security standards.
Reporting, Forecasting & Strategy
- Prepare and review daily, weekly and monthly reports, including occupancy, ADR, RevPAR, pickup, cancellations, no-shows and conversion.
- Track group performance, booking pace and wash against forecast.
- Support rooms budgeting and forecasting.
- Provide commercial insight to the General Manager on demand trends, pricing opportunities and risks.
- Work with sales and marketing teams on promotions, packages and local business opportunities.
- Monitor competitor activity, local events, market demand and booking patterns.
What We're Looking For
We are looking for someone commercially aware, guest focused and confident leading a team. You will enjoy working in a busy hotel environment and be comfortable balancing guest service, revenue performance and operational detail.
Essential Experience
- Minimum 3 years' experience in hotel front office, reservations, revenue or rooms management.
- Strong knowledge of PMS systems such as HotelKey, Opera, Opera Cloud or similar.
- Experience managing reservations, group bookings and bedroom inventory.
- Good understanding of OTA extranets, GDS, corporate rates and direct booking channels.
- Strong sales awareness with the ability to identify and convert opportunities.
- Experience with rota planning, team supervision and labour cost control.
- Knowledge of night audit, billing, deposits and financial reconciliation.
- Excellent communication, organisation and problem-solving skills.
- Ability to work well under pressure during high occupancy, group arrivals and operational challenges.
- Confidence using reports to make decisions and improve performance.
Desirable Experience
- Hospitality, business or revenue management qualification.
- Experience with corporate, group, tour operator or sports team bookings.
- Knowledge of revenue management principles.
- Experience supporting RFPs and corporate account enquiries.
- Understanding of local market demand, events and competitor pricing.
What You'll Bring
- A positive, hands-on attitude.
- A warm and welcoming approach to guests and colleagues.
- Strong attention to detail.
- Confidence to lead, coach and motivate a team.
- A commercial mindset and the drive to grow revenue.
- The ability to stay calm and professional under pressure.
- A proactive approach to spotting opportunities and solving problems.
- Flexibility, reliability and a team-first attitude.
Benefits
- Competitive pay Company pension scheme
- One in three weekends off, subject to business needs Staff meals provided while on shift
- 25% staff discount on parking, where required
- Access to business and employee benefit schemes
- Training, development and career progression
- A supportive hotel team where your contribution is valued
Working Conditions
- Full-time role based on hotel operational needs.
- Flexibility required to support evenings, weekends, peak periods and key event dates.
- May be required to support the night team or audit process when business needs require.
- Expected to support front office operations during busy periods, group arrivals and high-demand dates.
Why Join Us?
This is a great opportunity for someone who wants to step into a varied, fast-paced and rewarding hotel leadership role.
You will have the chance to make a real difference across reservations, sales, inventory, guest experience and team performance. We are looking for someone who brings energy, ideas and ownership to the role, and who wants to be part of a hotel team that works together to deliver great results. If you are passionate about hospitality, confident with people and motivated by sales, service and success, we would love to hear from you
Work Location: In person
