Customer service team lead Work, Jobs in Colne, Lan (with Salaries)

Dutch Cx Team Lead
Vintage.com —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
French Cx Team Lead
Vintage.com —Leeds
- £33,600 - £38,000 a year
- Full-time
- CRM software
- Sales
- Continuous improvement
Quick apply
German Cx Team Lead
Vintage.com —Leeds
- Full-time
- Hybrid work
- CRM software
- Sales
- Continuous improvement
Quick apply
Strategic Partnership Lead (Key Account Manager, Strategic Customer Relationships)
Equipment Management Solutions (EMS) Ltd —Halifax
- £33,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Presentation skills
- Travel
- Free parking
Quick apply
5d
Customer Services Team Leader
DRiV Incorporated —Bradford
- £37,000 - £48,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
3d
Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
6d
Lead Supply Point Administrator
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Quick apply
Customer Services Team Leader
DRiV —Bradford
- Customer service
- English
- Microsoft Office
4d
Environmental Services Team Leader
Yorkshire Housing —Skipton
- £39,524.10 a year
- Organisational skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
4d
Customer Service Team Leader
Paddy Power —Huddersfield
- From £13.25 an hour
- Employee discount
- Sick pay
Customer Planning & Demand Lead
Science in Sport Group —Blackburn
- Up to £50,000 a year
- Doctoral degree
- Analysis skills
- Organisational skills
- Employee discount
Customer Care Team Manager
JDSPORTS —Rochdale
- Full-time
- Management
- Analysis skills
- Mentoring
- Employee discount
Quick apply
4d
Catchment Team Leader
Yorkshire Water —Bradford
- £36,673 - £45,776 a year
- Weekend availability
- Hybrid work
- Microsoft Excel
- Customer service
- Microsoft Office
- Annual leave
11d
Reception & Administration Lead
St Catherine's Hospice —Walton le Dale
- £26,616 a year
- Full-time
- Customer service
- Supervising experience
- Hospice
- Free parking
Quick apply
5d
Store Lead
DULUX DECORATOR CENTRE —Preston
- Rotating shift
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Credit Decisioning and Systems Lead
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- System design
- Analysis skills
- Financial services
Quick apply
Technical Systems Lead
Frasers Group Financial Services —Clayton le Moors
- Full-time
- Hybrid work
- System design
- Analysis skills
- Financial services
Quick apply
Product Lead - Digital Wallets
Lloyds Banking Group —Halifax
- £59,850 - £66,500 a year
- Full-time
- Hybrid work
- Banking
13d
Cloud Kitchen Assistant Team Leader
Pasta Evangelists —Leeds
- £13 - £14 an hour
- Full-time
- Bar
- Referral programme
10d
Bathing Water Technical Lead
Yorkshire Water —Bradford
- £48,454 - £60,568 a year
- Full-time
- Hybrid work
- Microsoft Office
- IT
- Leadership
- Annual leave
- Flexible schedule
5d

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Dutch Cx Team Lead

Vintage.com -
Leeds

Quick apply

Job details

Full-time
£33,600 - £38,000 a year

Qualifications

CRM software
Sales
Continuous improvement
Human resources
Italian
Leadership
Dutch

Full job description

Description

About the role:
As a Team Leader – Dutch Speaking, you will lead and develop a team of support agents, ensuring excellent customer experiences across multiple channels including phone, email, WhatsApp, webchat, and social media. You will manage team performance, coach colleagues, resolve escalated queries, monitor KPIs, and drive continuous improvement while fostering a high-performing and positive team environment.

Getting Started…

Learn our tone of voice, systems, and customer service processes.
Shadow experienced colleagues to understand customer journeys, workflows, and best practices.
Gain confidence leading a team and handling escalated customer interactions.

Establishing Your Impact…

Independently manage team performance and operational workflows with professionalism and accuracy.
Resolve escalated queries fairly and efficiently, setting a high standard for your team.
Coach and mentor team members to achieve high-quality service and KPIs.
Build trust with colleagues and customers through clear, timely, and accurate communication.

Driving Excellence…

Take ownership of team performance, KPIs, and service outcomes.
Continuously identify and implement improvements in workflows, training, and customer service processes.
Foster a high-performing, engaged, and motivated team culture.

Key Responsibilities

Key Goals & Objectives:

Lead a multi lingual team to deliver exceptional customer service across all channels.
Resolve escalated complaints and complex queries effectively and empathetically.
Ensure team meets and exceeds KPIs for quality, efficiency, and customer satisfaction.
Collaborate with internal stakeholders to achieve business objectives and ensure a seamless customer journey.
Develop, coach, and support team members to reach their full potential.

Key Responsibilities:

Lead, motivate, and coach a team of Italian and Dutch-speaking support agents.
Manage team performance, SLAs, KPIs, and adherence to policies.
Oversee scheduling, workloads, and team workstreams.
Handle complex or escalated customer interactions efficiently.
Support recruitment, onboarding, and development of new team members.
Collaborate with internal teams to ensure smooth handovers and aligned customer support.
Promote team engagement, wellbeing, and continuous improvement initiatives.

Skills, Knowledge and Expertise

Fluency in Dutch (written and spoken).
Minimum 1 year of leadership experience in a customer-facing or support environment.
Strong customer service focus and ability to manage escalated complaints.
Proven ability to coach, mentor, and develop diverse teams.
Knowledge of HR policies and procedures.
Data-driven, with excellent attention to detail.
Resilient, adaptable, and positive attitude.
Strong technology and system skills.
Ability to consistently meet KPIs, objectives, and SLAs.

Desirable Skills & Experience:

Experience in sales-driven support teams with high-value targets.
Familiarity with CRM systems.
Experience managing inbound and outbound operations.

About Vintage.com

At Vintage.com, we exist to create a world where everything has value and nothing is wasted.

We're building the world's most trusted platform for pre-loved items, making it simple for people to unlock the value in the things they no longer need while keeping valuable materials in circulation and out of landfill.

What began as a successful model in the UK has evolved into an international business with operations across Europe and ambitions far beyond. Today, we operate as one company, one team, and one brand, united by a shared purpose, mission, and set of values.

Behind the scenes, we're building the world's largest international trading platform for pre-loved items, powered by expert people, smart technology, data-driven decision making, and a deep belief in the circular economy.

Our teams collaborate across borders, sharing ownership of outcomes and bringing the same care, fairness, and common sense to every customer interaction and business decision.

Every item we buy is rehomed, reused, or responsibly recycled. Whether it's precious metals, jewellery, watches, cameras, collectibles, or other valuables, we help ensure that items continue their journey rather than going to waste.

As we expand into new markets and scale internationally, our goal remains the same: To become the most trusted platform in pre-loved items, creating a future where everything has value and nothing is wasted ️

Equal Opportunities
At Vintage Trading Limited, we’re committed to creating an inclusive environment where everyone feels heard, respected, and able to bring their authentic self to work. We believe that diversity fuels innovation, creativity, and success.

We welcome applicants from all backgrounds, perspectives, and experiences, and we work hard to ensure equitable opportunities for all. If you're excited about this role but don’t meet every requirement, we still encourage you to apply, your unique skills and experiences might be exactly what we need now or in the future.

If you need any adjustments or accommodations during the hiring process, just let us know and we’ll do our best to support you.

Your personal data will be handled in accordance with our Privacy Notice.

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Refine Your Search

customer service team lead jobs in colne, lan

Dutch Cx Team Lead

French Cx Team Lead

German Cx Team Lead

Strategic Partnership Lead (Key Account Manager, Strategic Customer Relationships)

Customer Services Team Leader

Lettings Team Leader

Lead Supply Point Administrator

Customer Services Team Leader

Environmental Services Team Leader

Customer Service Team Leader

Customer Planning & Demand Lead

Customer Care Team Manager

Catchment Team Leader

Reception & Administration Lead

Store Lead

Credit Decisioning and Systems Lead

Technical Systems Lead

Product Lead - Digital Wallets

Cloud Kitchen Assistant Team Leader

Bathing Water Technical Lead

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