Customer support & client services Work, Jobs in Combe Martin, Dev (with Salaries)

Money Advice Caseworker
Citizens Advice Torridge, North, Mid and West Devon —Barnstaple
- £15,528 a year
- Part-time
- Research
- Travel
- IT
3d
Scheme Manager
Sanctuary Group —Barnstaple
- £26,415 - £27,232 a year
- Full-time
- Microsoft Word
- Travel
- Time management
- Annual leave
- Employee discount
Quick apply
7d
Cleaning Supervisor
Excellerate services —Barnstaple
- £13.21 an hour
- English
- Supervising experience
- Continuous improvement
Quick apply
10d
Leasehold Property Manager
Department for Work and Pensions —Benton
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Research
- Analysis skills
- Annual leave
- Employee assistance programme
14d
Finance Assistant
PVF Scaffolding LTD —Barnstaple
- Temporary
- Customer service
- Organisational skills
- Communication skills
Quick apply
Catering Assistant
ESS Compass —Chivenor
- £12.76 an hour
- Customer service
- Food service experience
- Cash handling
Retail Regional Security Officer
OCS Group —Minehead
- £14 an hour
- Weekend availability
- Customer service
- Travel
- Conflict management
Quick apply
20h
Apprentice Hair Stylist
Halo Hair and Beauty —South Molton
- £16,500 - £17,000 a year
- Full-time
- Customer service
- Hair styling
- No experience needed
Quick apply
3d
Cleaner
ESS Compass —Chivenor
- £12.76 an hour
- Organisational skills
11d
Cleaner - Braunton Academy
Norse Group LTD —Barnstaple
- £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
Chef
ESS Compass —Braunton
- £13.65 an hour
- Full-time
- Customer service
- Cooking
- Supervising experience
3d
Kitchen Assistant
Elior UK —Porthcawl
- £12.71 an hour
- Full-time
- Customer service
- Cleaning
- Communication skills
- Paid training
Quick apply
1d
HGV Technician
M Group —South Molton
- Maintenance
- Power tools
- Hand tools
- Annual leave
- Employee assistance programme

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Money Advice Caseworker

Citizens Advice Torridge, North, Mid and West Devon -
Barnstaple

Apply Now

Job details

Part-time
£15,528 a year
3 days ago

Qualifications

Live chat
Charity and third-sector experience
Client engagement
Case note recording
Case record updates
Research
IT
Customer interaction
Data collection
Communication skills

Full job description

Job Advert

Are you an excellent communicator and passionate about helping people in need? Citizens Advice Torridge, North, Mid and West Devon wants to hear from you!

We are looking for a dedicated and enthusiastic individual to provide effective and high quality money/debt advice solutions to clients, working within a client focussed and responsive team.

This role supports people with complex needs and those for whom language or communication may be a barrier. As such, you will need to be a strong communicator with excellent interpersonal skills, committed to developing your knowledge and happy to work flexibly across offices and outreach locations.

You will have excellent listening and questioning skills and understand how to adapt to the needs of others whilst embracing the charity’s twin aims.

This role will be based at one of our Torridge, North, Mid and West Devon offices, with the expectation that travel may be required to other offices across our geographical area.

JOB SPECIFICATION

Main purpose of the job

Provide money advice to external clients through face to face, video, digital appointments or on the telephone.
Research all of the options available to the client, adopting an impartial and non-judgmental stance.
Undertake administrative duties to support the Money Advice Team.
Work alongside specialist services and make referrals in to them as appropriate.
Gather information to support our Research and Campaigns Team.

Main duties

Advice giving:

Interview clients using sensitive listening and questioning skills.
Use the Citizens Advice resources to find, interpret and communicate the relevant information.
Research and explore options and implications so that clients can make informed decisions.
Act for the client where necessary by calculating, negotiating, drafting or writing letters and telephoning.
Negotiate with third parties such as statutory and non-statutory bodies as appropriate.
Refer internally or to other specialist agencies as appropriate.
Ensure that all work conforms to the Advice Quality Standard and regulatory bodies requirements.
Ensure that work reflects and supports the Citizens Advice service equity and diversity strategy.
Maintain detailed case records for the purpose of continuity of casework, funder requirements, information retrieval, statistical monitoring and report preparation.

Administration:

Use IT for statistical recording of information relating to research and campaigns and funding requirements, record keeping and document production.
Ensure all compliance training is completed on an annual basis.
Maintain records for funder requirements.

Other duties:

Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.
Demonstrate commitment to the aims and policies of the Citizens Advice service.
Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.
Comply with all Citizens Advice information assurance guidelines.
Keep up to date with legislation, policies and procedures and undertake appropriate training.
Complete necessary CPD activities as directed.
Attend relevant internal and external meetings as agreed with the Team Leader.

PERSON SPECIFICATION

Essential:

Recent customer service experience with one or all of the following channels – face to face, telephone and/or digital (webchat or email).
Proven ability to use sensitive listening and questioning skills with clients/customers to get to the root of the problems whilst maintaining the
structure of the interview.
Ability to travel across our geographical area as required, sometimes at short notice.
Proven ability to give and receive feedback objectively and sensitively, and a willingness to challenge constructively.
Demonstrable high level IT skills, with an ability to support clients/customers with their own IT needs. Including research skills using online resources.
Experience in using sensitive listening and questioning skills.
A commitment to continuous professional development including a willingness to develop knowledge and skills in advanced topics.
An understanding of and ability to work within the aims and principles of the Citizens Advice service with a strong focus on Equity, Diversity and Inclusion.

Desirable:

Experience of working in the charitable or third sector.
Knowledge of the benefits system and/or debt remedies.
An understanding of social trends and their implications for clients and service provision.

Interviews for this role will be held on 17th and 18th September.

Apply Now

Refine Your Search

customer support & client services jobs in combe martin, dev

Money Advice Caseworker

Scheme Manager

Cleaning Supervisor

Leasehold Property Manager

Finance Assistant

Catering Assistant

Retail Regional Security Officer

Apprentice Hair Stylist

Cleaner

Cleaner - Braunton Academy

Chef

Kitchen Assistant

HGV Technician

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I want to receive the latest job alerts for customer support & client services in combe martin, dev

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