Customer support & client services managers Work, Jobs in Congleton, Chs (with Salaries)

Out of hours Contact Centre Supervisor
MetroRod Ltd —Macclesfield
- £29,187 a year
- Full-time
- Supervising experience
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
8d
Central Services Team Leader
Colby River —Altrincham
- £32,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Team management
- Annual leave
- Work from home
Quick apply
6d
Telesales Team Leader
JLA —Manchester
- £34,500 a year
- Full-time
- Hybrid work
- Customer service
- Training & development
- Free parking
- Annual leave
Quick apply
Customer Experience Director
Stellify —Manchester
- £110,000 a year
- Full-time
- Team management
Quick apply
Call Centre Manager
Optegra —Manchester
- £50,000 - £55,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Digital Customer Success Manager, EMEA
Fourth —Macclesfield
- Hybrid work
- Hospitality
- Hotel
- Communication skills
- Flexible schedule
- Life insurance
Helpdesk Supervisor
Sodexo —Stoke-on-Trent
- £14.64 an hour
- Full-time
- Microsoft Word
- Management
- Hospital
- Annual leave
- Employee assistance programme
Quick apply
12h
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- CRM software
- Supervising experience
- Organisational skills
10h
Quality Checker
JLA —Manchester
- Up to £30,000 a year
- Full-time
- Continuous improvement
- Quality control
- Travel
Quick apply
13d
Customer Service Manager
The Splash Lab —Stockport
- From £50,000 a year
- Full-time
- Management
- English
- Supervising experience
- Free parking
Quick apply
Customer Services Team Leader
Mears Group —Manchester
- Up to £30,962.61 a year
- Weekend availability
- Hybrid work
- CRM software
- Conflict management
- Leadership
- Free parking
- Annual leave
12d
Customer Feedback & Complaints Manager
Stockport Homes Group —Stockport
- £39,862 - £45,091 a year
- Full-time
5d
Head of Retentions
Radius Limited —Crewe
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
- Employee assistance programme
Quick apply
5d
Land Rover Customer Service Manager
Sytner —Knutsford
- Customer service
- Training & development
- Leadership
- Employee discount
1d
Vulnerable Customer Manager
Bupa —Salford
- From £53,900 a year
- Full-time
- Customer service
- Employee discount
- Gym membership
Quick apply
12d
Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
8d
Landlord Support Team Leader FTC 12 Months
National Residential Landlords Association —Manchester
- £37,152.00 - £37,152.10 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Annual leave
- Work from home
Quick apply
Account Support Team Leader
NECSWS —Alderley Edge
- Full-time
- CRM software
- Team management
- Organisational skills
- Annual leave
Quick apply
20h
Customer Success People Lead
Xero —Manchester
- Full-time
- Hybrid work
- Google Suite
- Data analysis skills
- Team management
Customer Service Team Manager
Ryan, LLC —Salford
- Full-time
- Continuous improvement
- Mentoring
- Organisational skills
- Gym membership
Quick apply

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customer support & client services managers jobs near congleton, chs

Out of hours Contact Centre Supervisor

MetroRod Ltd -
Macclesfield

Quick apply

Job details

Permanent | Full-time
£29,187 a year
8 days ago

Benefits

Free parking
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Supervising experience
Leadership
Team motivation leadership
Communication skills

Full job description

Out of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
40 hours per week
£29,187.00 per year

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

The role:

We’re looking for a proactive Out of Hours Contact Centre Supervisor to take ownership of operational delivery across our Weekend, Evening and Night teams.

This is a hands-on operational role where you’ll be responsible for keeping jobs moving, protecting service levels and stepping in quickly when issues arise. You’ll monitor live workloads, identify jobs at risk of delay or cancellation and work closely with franchisees, engineers and internal teams to keep service on track.

What you’ll be doing:

Taking ownership of Out of Hours operational performance and service delivery
Monitoring live jobs and SLA performance, intervening before issues become service failures
Identifying jobs at risk of delay or cancellation and driving them through to resolution
Reducing unnecessary customer chases through proactive job management
Managing operational escalations, service failures and high-risk issues
Working closely with franchisees, engineers and internal teams to maintain service continuity
Leading and supporting our Weekend, Evening and Night Contact Centre teams
Monitoring team productivity, quality and performance against KPIs
Coaching and developing team members to improve performance
Supporting the on-call escalation rota and major incidents when required

What we’re looking for:

You’ll already have supervisory or team leadership experience within a contact centre or similarly fast-paced operational environment.

More importantly, you’ll be someone who takes ownership. You’ll be comfortable making decisions under pressure, prioritising competing issues and spotting problems before they escalate.

You’ll need strong communication and people-management skills, a good understanding of KPIs and service levels, and a proactive approach to getting things done.

You’ll be:

Proactive and accountable – taking ownership and seeing issues through
Calm under pressure – able to prioritise and make confident decisions
Organised and adaptable – comfortable managing changing operational demands
A strong communicator and leader – able to motivate your team and work effectively with others
Customer and solutions focused – always looking for the best outcome

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Quick apply

Refine Your Search

customer support & client services managers jobs in congleton, chs

Out of hours Contact Centre Supervisor

Central Services Team Leader

Telesales Team Leader

Customer Experience Director

Call Centre Manager

Digital Customer Success Manager, EMEA

Helpdesk Supervisor

Client Services Team Leader

Quality Checker

Customer Service Manager

Customer Services Team Leader

Customer Feedback & Complaints Manager

Head of Retentions

Land Rover Customer Service Manager

Vulnerable Customer Manager

Customer Services Team Leader

Landlord Support Team Leader FTC 12 Months

Account Support Team Leader

Customer Success People Lead

Customer Service Team Manager

I want to receive the latest job alerts for customer support & client services managers in congleton, chs

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