Broker Work, Jobs in Congresbury, Som (with Salaries)

Insurance Operations Advisor (Portuguese Speaking)
Acquis Insurance Management —Newport
- £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Analysis skills
- Free parking
- Annual leave
Quick apply
10d
Underwriter (Motor Finance)
Tandem Bank —Cardiff
- Up to £28,000 a year
- Overtime
- Hybrid work
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
- Employee discount
Quick apply
4d
Brand and Contents Executive
L&C Mortgages —Bath
- Full-time
- Hybrid work
- Social media management
- Annual leave
- Employee discount
Senior Business Administrator
Artesia Consulting Limited —Bristol
- £31,500 - £35,500 a year
- Part-time
- Hybrid work
- Microsoft Outlook
- Databases
- Administrative experience
- Free parking
- Flexitime
Quick apply
5d
Senior Service Desk Analyst
Acacium Group —Bristol
- Monday to Friday
- Hybrid work
- Employee assistance programme
Quick apply
Plan Specialist - Global Transfers
Computershare —Bristol
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Work from home
3d
Freight Forwarder
ORBIS ROAD SOLUTIONS —Langstone ED
- £28,000 - £35,000 a year
- Part-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
Graduate Developer
Visionist Consulting —Newport
- Full-time
- Azure
- Java
- SharePoint
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Trainee Insurance Broker
Marsh —Cardiff
- Full-time
- Customer service
- Bachelor's degree
10d
Development Executive
Berkeley Insurance Group —Newport
- Full-time
- Business development
- Communication skills
Professional Indemnity Broker
Apex Insurance Brokers Ltd —Bristol
- £38,000 - £46,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
- Negotiation
Quick apply
4d
Ocean Import Agent
Expeditors —Bristol
- Full-time
- Customer service
- Writing skills
- English
- Employee stock purchase plan
Quick apply
EL/PL File Handler to Lead Lawyer
Keoghs —Bristol
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Computer skills
- Employee discount
Quick apply
Warehouse Coordinator
Celanese International Corporation —Newport
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Community Care Coordinator
Acacium Group —Bristol
- Organisational skills
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Logistics & Export Administrator, 12m FTC
IndigoTG —Magor
- English
- Continuous improvement
- Travel
Property Moving Assistant
OneDome —Cardiff
- Full-time
- Communication skills
Quick apply
Legal Secretary - Residential Property
Mallory Pryce —Cardiff
- Hybrid work
- Mentoring
- Communication skills
Quick apply
Client Executive Leader – Large & Complex Corporate Clients
Marsh —Bristol
- Full-time
- Analysis skills
- Leadership

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Insurance Operations Advisor (Portuguese Speaking)

Acquis Insurance Management -
Newport

Quick apply

Job details

Permanent | Full-time
£27,000 a year
10 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Customer service call handling
Customer service
Stakeholder liaison
Case record updates
English
Complaint handling
Analysis skills
Continuous improvement
Mentoring
Portuguese
Customer interaction
Communication skills

Full job description

Acquis Insurance Management Role Profile – Insurance Operations Advisor

With our ongoing growth, we’re expanding the team to ensure we continue delivering high-quality support and service.

Acquis is an insurance broker and administrator, specialising in insurance administration services for the finance and leasing industry. With European headquarters in Amsterdam, UK headquarters in Newport, and US operations in Philadelphia, PA, we operate across 16 countries, bringing together a diverse team representing 17 nationalities and 18 languages. We take every opportunity to celebrate our diverse backgrounds and cultures.

Joining Acquis means becoming part of a dynamic, collaborative and forward-thinking organisation that values continuous improvement. We work together in a supportive and inclusive environment where every employee feels included and valued.

Role Purpose

The Insurance Operations Advisor provides a combination of high-quality customer service and insurance claims support. The role is responsible for responding to customer and stakeholder enquiries, managing insurance administration accurately and efficiently, and investigating and progressing claims to support fair, timely and appropriate outcomes.

As Acquis continues to automate repetitive activities, the role is evolving to provide greater opportunity to focus on higher-value work, particularly claims investigation, assessment, problem-solving and customer support. The successful candidate will use their skills to support customers across our UK and Portugal portfolios, while developing broader insurance and claims expertise within a varied and evolving Operations role.

Key Responsibilities

Insurance Operations:

Provide professional and timely support to customers, and other stakeholders, across telephone, email and other communication channels, both in English and Portuguese.
Manage customer enquiries, correspondence and complaints, ensuring information is accurately recorded and service levels are met.
Maintain accurate and up-to-date customer, insurance and case information within Acquis systems.
Build strong relationships with customers, brokers, insurers, lessors and suppliers, providing a high standard of service and treating customers fairly.
Prioritise workloads effectively and work collaboratively with colleagues to maintain service levels and business continuity.
Identify opportunities to improve processes and use automation to reduce repetitive administration and improve customer outcomes.
Support and mentor colleagues where required and contribute to continuous improvement.

Claims Handling & Insurance Assessment:

Full training will be provided, including structured training in claims handling, so previous claims experience is not essential.
Manage claims from notification through investigation, assessment and settlement, ensuring customers are kept informed throughout.
Support the investigation and progression of claims, gathering relevant information and developing claims-handling expertise through structured training and on-the-job experience.
Set and review reserves, assess settlement options and make decisions within delegated authority.
Liaise with customers, insurers, brokers, suppliers and external adjusters to progress claims efficiently.
Identify opportunities for recovery, subrogation, contribution and salvage.
Escalate claims outside delegated authority or where coverage is uncertain, in line with insurer requirements.
Ensure claims are handled accurately, fairly and in accordance with regulatory, insurer and Acquis requirements.

Skills, Knowledge & Experience Required

Native level language capabilities in both Portuguese and English, verbal and written, is required.
Previous call centre experience is desired, ideally within a regulated environment, with proven experience of handling customer queries efficiently and professionally and delivering a high standard of customer service.
Strong communication and relationship-building skills, with a professional and empathetic approach.
Strong analytical and problem-solving skills, with the ability to investigate information and make sound decisions.
Excellent attention to detail and the ability to manage multiple priorities and meet deadlines.
Confident handling challenging conversations and complaints.
Self-motivated and able to work effectively both independently and as part of a team.
Adaptable and comfortable working with changing processes, technology and automation.
A willingness to learn and develop insurance and claims expertise.
Previous claims or insurance experience is advantageous but not essential, as full training will be provided.

Employee Benefits

25 days Annual Leave (with the option to buy and sell more)
Hybrid working
Incentive Bonus Scheme based on performance.
Company Pension Scheme – 5% employee and employer contributions
Private Medical Healthcare
Group Life Insurance (x4 basic annual salary)
Employee Assistance Programme
Cycle to Work Scheme
Access to Occupational Sick Pay
Enhanced Maternity & Paternity Benefits
Comprehensive Performance and Development Framework
Social Events Committee
‘Refer a friend’ bonus scheme (£1000 per referral)
Long service awards.

Job Types: Full-time, Permanent

Pay: £27,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Free parking
Life insurance
On-site parking
Private dental insurance
Private medical insurance
Referral programme
Sick pay

Experience:

Customer service: 1 year (preferred)

Language:

Portuguese (required)

Location:

Newport NP10 8BD (required)

Work Location: Hybrid remote in Newport NP10 8BD

Quick apply

Refine Your Search

broker jobs in congresbury, som

Insurance Operations Advisor (Portuguese Speaking)

Underwriter (Motor Finance)

Brand and Contents Executive

Senior Business Administrator

Senior Service Desk Analyst

Plan Specialist - Global Transfers

Freight Forwarder

Graduate Developer

Pricing Lead

Trainee Insurance Broker

Development Executive

Professional Indemnity Broker

Ocean Import Agent

EL/PL File Handler to Lead Lawyer

Warehouse Coordinator

Community Care Coordinator

Logistics & Export Administrator, 12m FTC

Property Moving Assistant

Legal Secretary - Residential Property

Client Executive Leader – Large & Complex Corporate Clients

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