Lead analyst Work, Jobs in Congresbury, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
QA Analyst
Clue Software —Bristol
- Up to £50,000 a year
- Hybrid work
- Communication skills
- Time management
Continuous Improvement Analyst
Hedyn —Malpas
- £41,394 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
13d
Data Analyst
UK Analytics Ltd t/a Auditel —Cardiff
- From £24,000 a year
- Full-time
- Hybrid work
- Accounting
- Communication skills
- Analytics
- Annual leave
Quick apply
7d
Associate, Analyst NAA Operations CoE, Audit and Assurance
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- AI
- Communication skills
Analyst, Financial Crime Operations, Strategy, Risk, Transactions Advisory 5.5 Month Fixed Term Contract
Deloitte —Cardiff
- Hybrid work
- Microsoft Word
- Presentation skills
Head of AI Transformation
Proxima —Cardiff
- Hybrid work
- Azure
- Travel
- Training & development
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
Intelligence Analyst - National Food Crime Unit (NFCU)
Food Standards Agency —Cardiff
- £34,955 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Analytics
6d
Lead Intelligence Professional
Newport City Council —Newport
- £38,220 - £41,771 a year
- Full-time
- Analytics
13d
Senior Systems Support/ Developer Analyst (Corporate Systems)
Cardiff University —Cardiff
- £51,735 - £56,535 a year
- Full-time
- University
- IT
6d
Cyber Security Analyst L1
Airbus Protect Limited —Newport
- Full-time
- Communication skills
- Profit sharing
6d
Lead Business Analyst
Graphcore —Bristol
Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation
Deloitte —Bristol
- Hybrid work
- Business development
- Analysis skills
- Organisational skills
PMO Analyst
Leonardo UK Ltd —Bristol
- £37,318 - £45,000 a year
- Full-time
- Hybrid work
- Travel
- Agile
- Communication skills
- Flexible schedule
- Referral programme
Concur T&E Analyst - 12 Month Fixed Term Contract
IVC —Bristol
- Hybrid work
- Analysis skills
- Communication skills
- Free parking
- Annual leave
Senior Business Analyst (MI and Reporting)
British Council —Cardiff
- £40,179 a year
- Hybrid work
- English
8d
Consultant - Change
PACT Solutions —Bristol
- £42,000 - £60,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Communication skills
Quick apply
PBS Practitioner
ivolve Care and Support —Cardiff
- £26,812.50 - £29,152.50 a year
- Full-time
- Research
- Travel
- Training & development
- Annual leave
- Referral programme

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

lead analyst jobs in congresbury, som

Lead Service Desk Analyst

QA Analyst

Continuous Improvement Analyst

Service Desk Manager

Data Analyst

Associate, Analyst NAA Operations CoE, Audit and Assurance

Analyst, Financial Crime Operations, Strategy, Risk, Transactions Advisory 5.5 Month Fixed Term Contract

Head of AI Transformation

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Intelligence Analyst - National Food Crime Unit (NFCU)

Lead Intelligence Professional

Senior Systems Support/ Developer Analyst (Corporate Systems)

Cyber Security Analyst L1

Lead Business Analyst

Business Analyst, People Transformation, Human Capital, Defence & Security, Technology and Transformation

PMO Analyst

Concur T&E Analyst - 12 Month Fixed Term Contract

Senior Business Analyst (MI and Reporting)

Consultant - Change

PBS Practitioner

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