Thank you for your interest in this opportunity.
This position is for our Dack Service site in Lincoln. Before we get into the details of the role, here’s a personal message from our founder and Managing Director:
A Personal Note from Leo Dack – Managing Director
Hi, I’m Leo Dack.
Thanks for taking the time to check out this opportunity – I really do appreciate it. Before you dive into the details, I’d like to share a bit about me, our journey so far, and what kind of business you’d be joining.
I started out in the motor trade straight from school, working at a Vauxhall dealership. In 2010, I launched a small independent garage in Lincoln called Vauxalist – just me, one ramp, and a clear goal: to build an automotive group that puts people first, delivers exceptional service, and never stops evolving.
That one-man band has grown into the Dack Group, now operating across Lincoln, Northampton and Coventry, with 70+ people working across:
- Service Departments
- A Vehicle Bodyshop
- A Ford Service Centre & Used Car Dealership
- Coachbuild & Van Conversions
- New & Used Van Sales
- Van Rental
These departments operate across our group brands:
Dack Motor Group, Central Garage Ford, and Synergy Autocentres.
We’re not a corporate PLC, and we’re proud of that. We’re privately owned, close-knit, and led by people who still roll up their sleeves. We’re also IT-led, and we embrace technology and change to stay ahead – even when it’s uncomfortable.
Our ambition to keep growing, innovating, and pushing the boundaries brings its challenges, which is why we need people who are happy to muck in, support each other, and stay solutions-focused.
I’m also the co-founder and co-host of an automotive podcast called On The Ramp, where we talk openly about the industry, how we work, and what really goes on behind the scenes. If you'd like to get a better sense of me and how we operate as a business, you’re very welcome to check it out:
youtube.com/@OnTheRamp
Thanks again,
Leo
Now onto the specifics of this position.
The Role – Workshop Controller
We are seeking an ambitious, organised, and highly skilled Workshop Controller to be the vital link between our workshop team and front-of-house service advisors. This is a hands-on, people-focused role, ensuring that our technicians deliver the highest standard of work while maintaining seamless communication with customers.
As the heartbeat of our Aftersales operation, you will drive efficiency, maximise workshop hours, and guarantee that every customer leaves us impressed.
Key Responsibilities
- Manage and adjust the daily workshop schedule for maximum productivity and customer satisfaction.
- Communicate all instructions clearly to technicians, ensuring customer requests are fully understood.
- Review Vehicle Health Checks (VHCs) for accuracy and completeness before handover to service advisors.
- Support service advisors by reviewing and allocating labour times to proposed jobs.
- Assist technicians with troubleshooting to conclude complex repairs.
- Maintain workshop standards: cleanliness, organisation, and compliance with H&S regulations.
- Analyse daily workshop performance, presenting improvement ideas to the Head of Aftersales.
About You
To succeed, you will bring:
- Proven experience as a Workshop Controller (or in a similar role).
- A solution-focused, positive mindset with strong leadership skills.
- Deep knowledge of the aftersales process from front to back.
- Confidence with scheduling software and strong IT skills.
- A natural team player with an approachable, supportive character.
- Values aligned to our culture of honesty, excellence, and progress.
What We Offer
Joining Dack Motor Group means becoming part of a dynamic, supportive, and forward-thinking team. You can expect:
- Competitive salary with performance-related bonus (OTE £40k+).
- 25 days’ annual leave, increasing with length of service, plus UK public holidays.
- A modern, well-equipped working environment with everything you need to succeed.
- Free onsite parking with easy access from the A46.
- Regular team lunches, social events, and celebrations.
Apply Now
If you’re ready to take the next step in your career and want to play a pivotal role in the growth of one of the UK’s most exciting independent automotive brands, we want to hear from you.
Send us your CV and join the Dack Motor Group family today.
Job Types: Full-time, Permanent
Pay: Up to £40,000.00 per year
Benefits:
- Company events
- Company pension
- Employee discount
- On-site parking
Work Location: In person
