Business advisor Work, Jobs in Consett, Dur (with Salaries)

Customer Experience Advisor
FlooringSuperstore.com —Bishop Auckland
- £13 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Organisational skills
- Free parking
- Store discount
Quick apply
11d
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Support Advisor (Fixed-Term Contract)
One Utility Bill —Newcastle upon Tyne
- £27,976 a year
- Full-time
Quick apply
10d
VacancyTitle: Customer Team Manager - Billing Call Centre
Northumbrian Water/Essex & Suffolk Water —Durham
- £35,615 - £41,900 a year
- Full-time
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
6d
Human Resources Advisor
Express Engineering —Gateshead
- £35,900 a year
- Full-time
- Human resources
- In-person
- Training & development
- Free parking
- Employee assistance programme
Quick apply
9d
Customer Success Manager
Finnmark Limited —Spennymoor
- From £35,000 a year
- Full-time
- CRM software
- Presentation skills
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Client Accounting Services Advisor
TC-Group —Stanley
- £27,000 - £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Training & development
- Annual leave
- Work from home
Quick apply
Customer Service Advisor
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
Quick apply
2d
Partnerships Manager (North East)
Allica Bank —Newcastle upon Tyne
- Full-time
- Hybrid work
- Business development
- Travel
- Communication skills
Retentions Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Contact Centre Advisor
The Federation of Independent Retailers —Durham
- £25,750 - £27,000 a year
- Weekend availability
- CRM software
- Computer literacy
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Health Advisor - 111/999 Call Taker
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £34,000 a year
- Full-time
- English
- Computer skills
- Communication skills
6d
Team Manager - Product Support
Sage —Newcastle upon Tyne
- Hybrid work
- Continuous improvement
- Training & development
- Annual leave
3d
Client Accounting Services Senior Advisor
TC-Group —Stanley
- £38,000 - £48,000 a year
- Full-time
- Hybrid work
- Training & development
- Leadership
- Communication skills
- Annual leave
- Work from home
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Computer skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Service Advisor
ArvatoConnect —Newcastle upon Tyne
- £24,785 a year
- Full-time
- Hybrid work
- Computer literacy
- In-person
- Communication skills
- Employee discount
- Life insurance
11d
Customer Service & Operations - Customer Relations Advisor - CR1
Parkdean Resorts —Newcastle upon Tyne
- Organisational skills
- Communication skills
- Resort
- Store discount
- Employee assistance programme
Quick apply
3d
Sales Advisor
John Eliot (Footwear) - Clarks Franchise —Morpeth
- Up to £12.71 an hour
- Part-time
- Bilingual
- Merchandising
- English
- Employee discount
Quick apply
6d
Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply

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Customer Experience Advisor

FlooringSuperstore.com -
Bishop Auckland

Quick apply

Job details

Permanent | Full-time
£13 an hour
11 days ago

Benefits

Free parking
Casual dress
Store discount
Health & wellbeing programme
Company pension
Work from home
Company events
Employee discount
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Case record updates
Internal department liaison
Organisational skills
Customer interaction
Outbound calling
Communication skills

Full job description

Join an award-winning retailer where customer experience really matters.

At Flooring Superstore, we're passionate about delivering outstanding service from the moment a customer places an order through to the completion of their project.

Since launching online in 2012, we've grown into one of the UK's leading flooring retailers, with over 300 colleagues, multiple specialist brands, our own nationwide delivery network and ambitious plans for continued growth.

We're now looking for someone to join our Customer Experience team—a role that sits at the heart of our business.

This isn't a quiet customer service role. It's busy, fast-moving and incredibly rewarding for someone who enjoys solving problems, speaking to people and making a genuine difference.

About the Role

The majority of your day will be spent making outbound callback calls to customers and fitters.

These aren't sales calls—they're important follow-up conversations where you'll provide updates, resolve issues, answer questions and help customers through every stage of their journey.

Alongside calls, you'll also:

Respond to customer service emails
Support Live Chat during busy periods
Complete administration to keep customer cases updated
Work closely with internal departments to find the best outcomes for customers
Help ensure every customer receives the high level of service we're known for

No two days are the same. You'll often be managing several conversations and tasks at once, prioritising your workload while remaining calm, professional and empathetic.

What We're Looking For

You'll be someone who enjoys talking to people and can build trust quickly over the phone.

You'll also have:

Previous customer service experience
Excellent communication skills, both written and verbal
Confidence handling a high volume of outbound calls
Strong organisational skills and the ability to prioritise
A resilient mindset and the ability to stay calm under pressure
Great attention to detail
A positive attitude and willingness to learn
The ability to empathise while remaining professional
Confidence working with multiple systems and tasks at the same time

Flooring or fitting knowledge would be an advantage, but it isn't essential.

Why Join Flooring Superstore?

We're proud of the culture we've built and believe our people are the reason for our success.

A few things we're proud of:

Award-winning online and offline retailer
Over 300 colleagues nationwide
Our own UK delivery network
Continued expansion across the UK
More than 70% of our managers have been promoted internally

What You'll Receive

£13.00 per hour
5% employer pension contribution
Enhanced holiday allowance (6.2 weeks)
Hybrid working after probation (work from home every Friday)
Early finish every Monday
Enhanced maternity and paternity packages
Company loyalty scheme
Discounts with major retailers
25% staff discount on our products (including friends and family)
Health and wellbeing support
Company sick pay (qualifying staff)
Free on-site parking
Genuine opportunities to progress your career

You'll also be joining a business that actively supports charities across the UK and continues to invest in environmental initiatives, including tree planting and ocean clean-up projects.

Working Hours

37.5 hours per week.

Monday: 8:30am – 2:00pm
Tuesday to Friday: 8:30am – 5:00pm

We'd Love to Hear From You If...

You're someone who enjoys keeping busy, loves speaking to people, takes pride in delivering excellent customer service and wants to build a career with a growing business.

If this sounds like you, we'd love to hear from you.

Equal Opportunities

Studies show that some people are less likely to apply unless they meet every requirement. If you're excited by this opportunity but don't tick every box, we'd still encourage you to apply.

At Flooring Superstore, we're committed to creating an inclusive workplace where everyone is treated fairly and has the opportunity to succeed, regardless of background.

Pay: £13.00 per hour

Benefits:

Casual dress
Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Referral programme
Store discount

Application question(s):

Why do you think you'd be a great fit for this role?
What does excellent customer service mean to you?
Do you have any flooring or fitting experience? (not essential)
Are you happy with the advertised pay?
Are you happy with the working hours?

Work Location: In person

Quick apply

Refine Your Search

business advisor jobs in consett, dur

Customer Experience Advisor

Customer Service Advisor

JUNIOR SALES ADVISOR

Customer Support Advisor (Fixed-Term Contract)

VacancyTitle: Customer Team Manager - Billing Call Centre

Human Resources Advisor

Customer Success Manager

Client Accounting Services Advisor

Customer Service Advisor

Partnerships Manager (North East)

Retentions Advisor

Contact Centre Advisor

Health Advisor - 111/999 Call Taker

Team Manager - Product Support

Client Accounting Services Senior Advisor

Customer Care Call Advisor

Customer Service Advisor

Customer Service & Operations - Customer Relations Advisor - CR1

Sales Advisor

Customer Success Manager

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