Data specialist Work, Jobs in Consett, Dur (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
7d
Reference Data Specialist
The Nielsen Company —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Data analysis skills
- Communication skills
Quick apply
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
7d
Team Captain
KP Snacks —Tanfield
- £30,000 a year
- Full-time
- Communication skills
- Employee discount
Quick apply
Research Assistant/Associate
Newcastle University —Newcastle upon Tyne
- £33,951 - £36,636 a year
- Full-time
- Doctoral degree
- Master's degree
- University
9d
OLM Helpdesk Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Newcastle upon Tyne
- £25,760 - £27,476 a year
- Full-time
- IT
- Office experience
14d
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
7d
Student Records Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Access
- English
- Annual leave
- Employee assistance programme
4d
Microsoft Training Specialist
TSG —Newcastle upon Tyne
- £0.01 - £38,000.00 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
10d
Trainee Leather Artisan - Colour Restoration
Handbag Clinic Ltd —Burnopfield
- £26,500 a year
- 8 hour shift
- Customer service
- Maintenance
- In-person
- Employee discount
Quick apply
14d
Farming Statistics Analysts
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Microsoft Excel
- Microsoft Access
- Doctoral degree
Learning & Development Specialist/Coaching Professional
Tritility Limited —Jarrow
- Up to £40,000 a year
- Full-time
- Sales
- Microsoft Office
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Pharmacy Dispensing Assistant
QE Facilities —Gateshead
- £26,161.77 a year
- Part-time
7d
Operational Support
John Cullerton & Sons Ltd —Durham
- £13 - £15 an hour
- Full-time
- Maintenance
- Microsoft Office
- Analysis skills
- Annual leave
- Sick pay
Quick apply
9d
Ward Administrator
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £25,272 a year
- Part-time
- English
14d
User Researcher - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
Paralegal - Serious Injury Newcastle
Irwin Mitchell —Newcastle upon Tyne
Careers Adviser
Progress Careers —Gateshead
- £14,700 - £16,800 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee discount
- Referral programme
Sales - Sales Advisor - UK
New Look —Metrocentre
- Part-time
- Microsoft Word

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data specialist jobs near consett, dur

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

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Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

data specialist jobs in consett, dur

Technical Support Specialist

Information Governance Manager

Reference Data Specialist

Data Centre and Connectivity Technician

Team Captain

Research Assistant/Associate

OLM Helpdesk Administrator

Data Analyst

Student Records Coordinator

Microsoft Training Specialist

Trainee Leather Artisan - Colour Restoration

Farming Statistics Analysts

Learning & Development Specialist/Coaching Professional

Pharmacy Dispensing Assistant

Operational Support

Ward Administrator

User Researcher - Newcastle

Paralegal - Serious Injury Newcastle

Careers Adviser

Sales - Sales Advisor - UK

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