Team Leader (Swim Centre, Café & Administration)
Locations: TW1 (Twickenham) & W4 (Chiswick)
Full-time: 40 hours per week (including weekends)
We are looking for a proactive, hands-on Team Leader to support the smooth running of our busy swim centres and café operations across Twickenham and Chiswick.
This is a varied role combining front-of-house leadership, customer service, administration, and operational support.
You will play a key role in maintaining high standards across both sites, ensuring an excellent customer experience, consistent operations, and the smooth day-to-day running of the centres.
There is also the opportunity to develop into swim teaching duties if qualified or interested.
About Us
We are dedicated baby, toddler, and children’s swim centres in Twickenham and Chiswick.
Our focus is on creating a safe, supportive, and enjoyable environment where children can build confidence in the water and families feel at ease. Alongside our swim programmes, we operate on-site cafés providing a members-only space to relax.
We pride ourselves on delivering high-quality lessons, excellent customer service, and a warm, family-friendly environment.
Key ResponsibilitiesLeadership & Customer Service
- Lead, support, and motivate the Front of House team
- Deliver excellent customer service across café and swim centre environments
- Provide operational cover in the absence of the Operations Manager
- Coach and train team members to maintain high standards
- Handle escalated customer enquiries and resolve issues professionally
- Ensure consistent service delivery across both TW1 and W4 sites
Operations & Facilities
- Oversee daily handovers and ensure key tasks are completed
- Maintain cleanliness, safety, and presentation standards
- Support stock control, ordering, and waste reduction
- Ensure full compliance with health & safety and PSOP procedures
- Support poolside operations when required
Administration & Systems
- Manage customer bookings, amendments, cancellations, and payments
- Maintain accurate records across booking and scheduling systems
- Support general administrative tasks across both sites
- Monitor and update operational logs and reporting as required
- Assist with communication between teams and management
- Ensure systems and processes are followed consistently across locations
Swim Teaching (Desirable)
- Swim teaching experience or qualifications are beneficial but not essential
- Opportunity to deliver swim teaching sessions (minimum 1 shift per week if qualified)
- Full training can be provided for suitable candidates
- Support lesson delivery and provide cover where needed
About You
We’re looking for someone who:
- Enjoys working with people and delivering excellent customer experiences
- Has experience leading or supervising a team
- Is confident managing both people and administrative tasks
- Is organised, reliable, and detail-focused
- Stays calm and professional in a busy environment
- Takes ownership and works independently when needed
- Leads by example with a hands-on approach
- Is flexible and responsive to business needs
- Has an interest in swim teaching or learning new skills (desirable)
What We Offer
- £30,000 – £31,000 salary
- Additional pay available for swim teaching shifts and qualifications
- Supportive, friendly, family-run working environment
- Varied role across operations, café, admin, and swim centre support
- Opportunity for training and progression
- Real impact on customer experience and site performance
- On-site café with drinks and snacks available
If this sounds like you, we look forward to hearing from you!
Job Type: Full-time
Pay: £30,000.00-£31,000.00 per year
Work Location: In person
