Technical support specialist Work, Jobs in Cookstown, Tyr (with Salaries)

Customer Solutions Specialist (Technical Focus)
RE:SURE Intelligence Ltd —Cookstown
- From £27,250 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Work from home
- Gym membership
Quick apply
4d
Technical Designer
Rosewood Bespoke Joinery Ltd —Cookstown
- £35,000 - £45,000 a year
- Full-time
- AutoCAD
- CAD
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
9d
IT Apprentice Technician
Browne —Cookstown
- £16,640 a year
- Full-time
- English
- Analysis skills
- Travel
Quick apply
20h
Senior Technical Support Engineer
Terex Corporation —Omagh
- Full-time
- Engineering
- Travel
- Mentoring
- Free parking
- Employee stock purchase plan
Technical Graduate Opportunities
Almac Group —Craigavon
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Estates and Maintenance Manager
Conway Group Healthcare —Magherafelt
- £40,000 - £50,000 a year
- Full-time
- Free parking
- Annual leave
Quick apply
8d
Assistant Account (with Purchase Ledger)
Cooneen Group —Dungannon
- Full-time
- Microsoft Excel
- Annual leave
- Employee assistance programme
Quick apply
Renewable & Data Analyst
SONI —Antrim
- Communication skills
- School
- Python
- Free parking
- Work from home
Quick apply
10d
Service Technician - VersaSpa
Bronze Direct —Armagh
- £28,000 - £35,000 a year
- Full-time
- Heavy lifting
- Customer service
- Plumbing
- Free parking
Quick apply
9d
Night Shift Team Leader
Terex Corporation —Cookstown
- Full-time
- Management
- Supervising experience
- IT
- Free parking
- Employee stock purchase plan
Assembly Fitter
Terex Corporation —Dungannon
- Full-time
- Assembly
- Free parking
- Employee stock purchase plan
Field Service Engineer
Terex Corporation —Dungannon
- Full-time
- Schematics
- Maintenance
- Microsoft Office
- Free parking
- Employee stock purchase plan
3d
Commercial Aftermarket Sales Trainee
Terex Corporation —Dungannon
- Full-time
- Hybrid work
- Sales
- Assembly
- Travel
- Free parking
- Employee stock purchase plan
Welder / Fabricator
TBC Conversions —Dungannon
- Full-time
- Welding
- Communication skills
- Free parking
- Annual leave
Quick apply
Worldwide Service Engineer
Terex Corporation —Omagh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee stock purchase plan
Manufacturing Engineer
Terex Corporation —Omagh
- Full-time
- Oracle
- Engineering
- ERP systems
- Free parking
- Employee stock purchase plan
Trade Counter Sales - Plumbmaster
Haldane Group Careers —Ballymena
- Full-time
- Customer service
- Plumbing
- Communication skills
- Annual leave
- Employee discount
11d
Design Engineer
Terex Corporation —Dungannon
- Full-time
- Engineering
- English
- No degree
- Employee stock purchase plan
- Referral programme
Senior Electrical Estimator
MTM Engineering —Armagh
- Full-time
- Microsoft Excel
- Microsoft Office
- Travel
Quick apply
Joiner / Fitter
TBC Conversions —Dungannon
- Full-time
- Carpentry
- Power tools
- Hand tools
- Free parking
- Annual leave
Quick apply
11d

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technical support specialist jobs near cookstown, tyr

Customer Solutions Specialist (Technical Focus)

RE:SURE Intelligence Ltd
Cookstown

Quick apply

Job details

Permanent | Full-time
From £27,250 a year
4 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Private medical insurance
Gym membership
On-site parking

Qualifications

CRM software
CCTV
Technical support
IT support
IP networking
Communication skills

Full job description

Department: Customer Solutions Department

Reporting to: Customer Solutions Supervisor

Role Purpose

The Customer Solutions Specialist is the primary owner of customer outcomes, responsible for delivering exceptional service and technical solutions across a portfolio of managed and monitored sites.

Blending the disciplines of Key Account Management and Technical Support, this role ensures that customer sites are fully operational, optimised, and consistently delivering against RE:SURE’s service standards. You will function as the key point of contact for customers, installers, and internal teams, proactively managing site performance, resolving issues, and driving a "solutions-first" approach in everything you do.

This is a hands-on role with a strong technical bias, requiring the ability to configure, troubleshoot, and manage CCTV and monitoring systems while maintaining strong, trusted customer relationships.

Key Responsibilities

Customer Ownership & Relationship Management

Act as the primary point of contact for assigned customers, taking full ownership of site performance and customer satisfaction from onboarding through to ongoing service delivery.
Develop and maintain strong relationships with end users, installers, and partners, understanding stakeholder structures and communication expectations.
Proactively communicate with customers, ensuring no issue goes unaddressed and that updates are provided ahead of customer queries.
Deliver a consistently high standard of service with a focus on exceeding expectations and building long-term trust.
Conduct regular customer check-ins, site reviews, and follow-ups on incidents, complaints, and key events.

Technical Delivery & Site Management (Office based)

Configure, commission, and activate new CCTV monitoring sites and upgrades, ensuring all systems are set up in line with company standards.
Manage and maintain site configurations including detection settings, connectivity, streaming, and system performance.
Troubleshoot and resolve technical issues including connectivity loss, non-reporting systems, activation failures, and hardware-related faults.
Work closely with on-site engineers, installers, IT departments, and third-party providers to resolve technical challenges efficiently.
Drive technical improvements to existing sites, identifying opportunities to enhance performance, reliability, and customer outcomes.

Operational Excellence

Monitor site health, uptime, and performance, ensuring all issues are identified and resolved promptly.
Take ownership of daily workflows including case management, site reviews, commissioning tasks, and customer requests.
Ensure all interactions, updates, and activities are accurately recorded in the CRM system, maintaining full audit trails.
Manage multiple priorities effectively, maintaining organisation and attention to detail in a fast-paced environment.
Ensure all mission-critical issues are either resolved or clearly communicated and escalated in line with company procedures.

Incident & Issue Management

Proactively manage and resolve customer issues, ensuring fast and effective outcomes.
Investigate and drive resolution for offline sites, non-activating systems, and performance issues.
Take ownership of issues through to completion, coordinating internal teams and external partners as required.
Escalate complex or unresolved issues to the Customer Solutions Lead or Supervisor where appropriate.
Ensure customers and stakeholders are fully informed throughout the lifecycle of any issue.

Collaboration & Continuous Improvement

Work collaboratively with internal departments including Accounts, ARC, Sales, and Operations to deliver joined-up customer solutions.
Contribute to process improvements, identifying inefficiencies and opportunities to improve service delivery.
Support knowledge sharing within the team to build technical and operational capability.
Stay up to date with new technologies, systems, and best practices within CCTV monitoring and remote security services.

Skills & Experience

Essential

Experience in a customer engagement role with responsibility for managing relationships and delivering outcomes.
Strong communication skills, with the ability to build trust with both technical and non-technical stakeholders.
Proven ability to manage multiple tasks and priorities in a fast-paced environment.
Strong problem-solving skills with a proactive, solutions-focused mindset.
High level of organisation and attention to detail, particularly in CRM and case management.
Ability to take ownership and accountability for customer outcomes.

Technical Capability

Working knowledge of CCTV systems, remote monitoring, or security technologies.
Understanding of IP networking fundamentals (e.g., IP addressing, port forwarding, connectivity troubleshooting).
Experience configuring or supporting technical systems, ideally in a remote or service-based environment.
Ability to diagnose and resolve common technical issues relating to connectivity, hardware, and system performance.

Desirable

Experience within an Alarm Receiving Centre (ARC), CCTV monitoring, or related industry.
Familiarity with CRM systems and structured case management processes.
Experience working with installers, engineers, or third-party technical providers.
IT or networking qualification.

Key Behaviours

Solutions First: Takes ownership and drives issues through to resolution without delay.
Proactive Mindset: Anticipates issues and communicates ahead of customer expectation.
Customer Obsession: Delivers a level of service that builds loyalty and advocacy.
Technical Curiosity: Demonstrates a strong interest in learning and applying new technologies.
Accountability: Treats every site and customer outcome as their responsibility.
Collaboration: Works effectively across teams to deliver the best possible solution.

Benefits:

Pension, Private Health Care, Half-Day Birthday, Laptop, Mobile Phone, holiday loyalty scheme

Additional

Bi-Annual Bonus incentive

Job Types: Full-time, Permanent

Salary: From £27250, negotiable on experience

Schedule:

Monday to Friday 9am to 6pm

May be required to perform on call responsibilities

Pay: From £27,250.00 per year

Benefits:

Company pension
Cycle to work scheme
Gym membership
On-site parking
Private medical insurance
Work from home

Work Location: In person

Quick apply

Refine Your Search

technical support specialist jobs in cookstown, tyr

Customer Solutions Specialist (Technical Focus)

Technical Designer

IT Apprentice Technician

Senior Technical Support Engineer

Technical Graduate Opportunities

Estates and Maintenance Manager

Assistant Account (with Purchase Ledger)

Renewable & Data Analyst

Service Technician - VersaSpa

Night Shift Team Leader

Assembly Fitter

Field Service Engineer

Commercial Aftermarket Sales Trainee

Welder / Fabricator

Worldwide Service Engineer

Manufacturing Engineer

Trade Counter Sales - Plumbmaster

Design Engineer

Senior Electrical Estimator

Joiner / Fitter

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