Analytics and insight manager Work, Jobs in Coppull, Lan (with Salaries)

Journey Analyst
CAML —Wigan
- £40,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
3d
Customer Analytics & Insights Manager
Dominos —Manchester
- Full-time
- SQL
- Mentoring
- Leadership
4d
Data Governance Manager
NHS Greater Manchester Integrated Care —Manchester
- £57,528 - £64,750 a year
- Full-time
7d
Business Intelligence & System Development Manager
Blackburn with Darwen Council —Blackburn with Darwen
- £50,269 - £54,495 a year
- Full-time
- Hybrid work
- SQL
HR Business Partner
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Human resources
- Free parking
- Employee assistance programme
Quick apply
4d
Senior Data Science & Analytics Manager
Booking.com —Manchester
- Hybrid work
- Data analysis skills
- Analysis skills
- Mentoring
- Relocation assistance
- Annual leave
2d
Data Enablement Lead - Senior Manager
Pwc UK —Manchester
- Full-time
- Hybrid work
8d
Regional People Business Partner – Halifax, Wakefield, Burnley or Preston
Streets Accountants —Chorley
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Service Development Manager
EXL Service —Manchester
- Full-time
- Project management
- Bachelor's degree
- Organisational skills
- Employee stock purchase plan
1h
Director of Digital Media
RedMark Digital Solutions Ltd —Liverpool
- £74,384.63 - £98,729.56 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
17h
Marketing Analytics & Data Manager
Awaze —Manchester
- Hybrid work
- SQL
- Marketing
- Employee discount
Product Owner - Search & Discovery
OnBuy —Manchester
- Up to £75,000 a year
- Full-time
- Continuous improvement
- Agile
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Manager Operations
FedEx EU —Manchester Airport
- Full-time
- Continuous improvement
- Communication skills
4d
Reward Analyst
USS —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
- Annual leave
1d
Strategic Sourcing Manager (SSM) Gas Metering
Landis+Gyr —Manchester
- Management
4d
Data Analyst
ODEON Cinemas —Manchester
- Microsoft Powerpoint
- Hospitality
- Microsoft Excel
- Employee assistance programme
- Employee discount
4h
Analytics Engineer
Chemist4U —Parbold
- Full-time
- Hybrid work
- SQL
- Scripting
- Communication skills
- Annual leave
- Employee discount
Data Analyst – Liverpool
S. Norton —Liverpool
- Full-time
- Azure
- Computer Science
- Data analysis skills
Director, People Services Delivery & Transformation
Fitch Group —Manchester
- Project management
- Continuous improvement
- Human resources
Senior Lead Consultant
GAIS Consulting Group Ltd. —Manchester
- £69,420.00 - £84,234.77 a year
- Full-time
- Hybrid work
- Management
- Presentation skills
- Mentoring
- Health & wellbeing programme
- Flexitime
Quick apply
19h

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analytics and insight manager jobs near coppull, lan

Journey Analyst

CAML -
Wigan

Apply Now

Job details

Full-time
£40,000 - £50,000 a year
3 days ago

Qualifications

Power BI
Data modelling
Microsoft Excel
Data analysis skills
SQL
Scripting
Root cause analysis
Communication skills

Full job description

We’re looking for a data-driven and customer-focused Journey Analyst to join our CX/Operations team. This role is central to understanding and improving our end-to-end customer journeys, from appointment booking through to installation and ongoing support.

You’ll turn complex operational and customer data into clear, actionable insight, helping the business identify pain points, prioritise improvements, and deliver a better customer experience. Working closely with Journey Managers and operational teams, you’ll play a key role in shaping how we measure, monitor and evolve our customer journeys.

Please note: This is a 9-12 month fixed term contract.

What You’ll Be Doing

Develop and maintain customer journey performance metrics, dashboards and reporting
Analyse customer, operational and contact centre data to identify trends, pain points and failure demand
Support the evolution of customer journeys through meaningful insight and data-led recommendations
Partner with Journey Managers and stakeholders to define KPIs and customer measures aligned to business goals
Translate data into clear, actionable recommendations to support prioritisation and backlog management
Investigate performance issues and data discrepancies, supporting root cause analysis and resolution
Monitor journey performance, risks and exceptions, ensuring timely escalation where needed
Deliver regular insight reporting to agreed standards and timescales
Continuously improve reporting capability through automation, standardisation and data visualisation
Maintain accurate documentation, definitions and processes in line with governance standards

About You

You’re highly analytical, detail-oriented, and passionate about improving customer experience through data. You’re confident working with large, complex datasets and can bring insights to life in a clear and compelling way.

Essential Skills & Experience

Strong experience using data analysis tools such as SQL, Power BI and Excel
Experience working with large, disparate datasets and transforming them into valuable insight
Ability to translate data into meaningful stories, grounded in evidence
Strong knowledge of data modelling, reconciliation, and KPI development
Excellent attention to detail and commitment to data accuracy
Experience validating and processing data, including scripting and testing at scale
Strong problem-solving skills with a structured, analytical approach

Desirable

Experience or knowledge within the renewables industry

What We’re Looking For

Organised and methodical approach to work
Strong communication skills and ability to collaborate effectively
High levels of accuracy, precision and attention to detail
A proactive mindset with a focus on continuous improvement

Why Join Us?

Be part of a team driving meaningful improvements in customer experience
Work in a collaborative, insight-led environment
Opportunity to shape how customer journeys are measured and improved
Ongoing development in data, analytics and CX best practice

Apply Now

If you enjoy turning data into insight and want to play a key role in improving customer journeys, we’d love to hear from you.

IND789

Apply Now

Refine Your Search

analytics and insight manager jobs in coppull, lan

Journey Analyst

Customer Analytics & Insights Manager

Data Governance Manager

Business Intelligence & System Development Manager

HR Business Partner

Senior Data Science & Analytics Manager

Data Enablement Lead - Senior Manager

Regional People Business Partner – Halifax, Wakefield, Burnley or Preston

Service Development Manager

Director of Digital Media

Marketing Analytics & Data Manager

Product Owner - Search & Discovery

Senior Manager Operations

Reward Analyst

Strategic Sourcing Manager (SSM) Gas Metering

Data Analyst

Analytics Engineer

Data Analyst – Liverpool

Director, People Services Delivery & Transformation

Senior Lead Consultant

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