Customer service team lead Work, Jobs in Corby (with Salaries)

BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
- £16.30 an hour
- Data analysis skills
- Analysis skills
- Continuous improvement
Quick apply
Customer Operations Team Leader
Smart Home Charge —Peterborough
- Up to £34,000 a year
- Full-time
- CRM software
- Continuous improvement
- Team management
- Free parking
- Referral programme
Quick apply
4d
Hospitality Team Leader
The Eden Melton Ltd —Melton Mowbray
- £14 an hour
- Weekend availability
- Bar
- Inventory control
- Customer service
- Annual leave
- Employee discount
Quick apply
11d
Digital Merchandising Lead
RS Group —Corby
- Hybrid work
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
Digital Experience Lead
Complii —Northampton
- Full-time
- Remote
- Product management
Quick apply
Section Lead
Cromwell —Wigston Magna
- Supervising experience
- Continuous improvement
- Computer skills
- Annual leave
- Sick pay
Operations Lead
Healand Labs —Leicester
- From £30,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
Council Tax Team Leader
Huntingdonshire District Council —Huntingdon
- £41,934 - £46,945 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Flexitime
10d
Lead Developer – Power Platform (12 month FTC)
West Northamptonshire Council —Northampton
- £49,587 - £52,860 a year
- Hybrid work
- Azure
- Mentoring
- Software development
7d
Front of House Team Leader
Carlsberg Marston's Brewing Company —Northampton
- £10 - £14 an hour
- Temporary
- Hospitality
- Bar
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
13d

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Customer Operations Team Leader
Smart Home Charge —Peterborough
Ensure customers receive timely updates throughout their installation journey. Experience within field service, utilities, construction or home services.
Up to £34,000 a year
Quick apply
4d
BCAL Operations Team Leader (Specialist Logistics)
BCA Logistics —Corby
Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
£16.30 an hour
Quick apply

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BCAL Operations Team Leader (Specialist Logistics)

BCA Logistics -
Corby

Quick apply

Job details

Permanent
£16.30 an hour

Qualifications

Customer service call handling
Resource allocation planning
Operations management
Stakeholder liaison
Data analysis skills
Internal department liaison
Performance management
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team motivation leadership
Operations leadership experience

Full job description

About The Role

Driver Operations Team Leader

Location: Corby based, occasional travel to other sites

MUST LIVE IN A NN OR PE POSTCODE

8.30 to 5.30
Salary: £16.30 Per hour
Job status: Permanent

About BCA

BCA is the leading name in Europe’s vehicle remarketing industry, proudly part of the Constellation Automotive Group family, which includes well-known brands such as cinch and WeBuyAnyCar.com. We are in an exciting phase of exponential growth, driven by a key digital transformation journey. Through strategic acquisitions, simplification, and relentless innovation, BCA is set to accelerate its growth, supported by industry-leading technology. We boast a nationwide team of logistics and inspection professionals and offer a comprehensive range of integrated services to support our customers throughout the entire fleet management process.

Role Overview

We are seeking a driven and experienced Operations Team Leader to lead one of our four Operational Circuit Teams. Operating much like a high-volume contact centre, our teams coordinate daily with hundreds of professional drivers across the UK. This is not just about logistics—it’s about leadership in a fast-paced, communication-heavy environment.

The successful candidate will bring proven experience in managing contact centre operations, with a strong focus on call handling performance, KPI management, and operational efficiency. You’ll be accountable for improving call response times, driving down call waiting metrics, and delivering consistent service quality across your team.

This role suits a confident, analytical, and highly organised individual who thrives in a people-first, target-driven setting.

Key Responsibilities

Contact Centre Leadership & Performance:

Lead a high-performing team within a logistics coordination environment, operating as a contact centre handling a high volume of inbound driver calls daily.
Drive improvements in key call centre metrics such as average wait time, call abandonment rates, first-call resolution, and overall service levels.
Monitor real-time performance and coach team members to ensure consistent achievement of individual and team KPIs.
Utilise workforce management tools and systems to forecast demand and schedule team resource effectively.

Team & Resource Management:

Structure and develop your team to ensure optimal resource allocation and operational coverage.
Motivate, coach, and support your team to achieve high levels of performance and service delivery.
Conduct performance reviews and lead from the front to drive engagement, development, and accountability.

Operational Efficiency & Process Improvement:

Continually review and refine processes to improve response times and service delivery, reducing inefficiencies in the call flow and coordination systems.
Ensure your team adheres to established procedures, quality standards, and compliance expectations.

Collaboration & Customer Experience:

Liaise closely with driver operations teams to support the timely coordination and execution of tasks.
Maintain exceptional internal and external customer communication standards, ensuring professionalism, clarity, and consistency across all contact points.

What We’re Looking For

Demonstrable experience managing a high-volume contact or call centre operation, ideally within a logistics or service-driven environment.
A results-oriented leader with a proven track record of improving call performance metrics, team engagement, and service standards.
Strong analytical skills to interpret data, identify trends, and implement performance-driving actions.
Excellent communication, coaching, and team-building skills.
Ability to remain calm and effective under pressure in a fast-paced, reactive environment.

Why Join Us?

This is a key leadership role with a direct impact on our operational success and customer satisfaction. You will be joining a forward-thinking, technology-enabled business that values innovation, development, and collaboration. We offer a competitive salary, clear progression opportunities, and the chance to be part of a fast-growing logistics network at the heart of the automotive industry.

Quick apply

Refine Your Search

customer service team lead jobs in corby

BCAL Operations Team Leader (Specialist Logistics)

Customer Operations Team Leader

Hospitality Team Leader

Digital Merchandising Lead

Digital Experience Lead

Section Lead

Operations Lead

Council Tax Team Leader

Lead Developer – Power Platform (12 month FTC)

Front of House Team Leader

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