Service leader Work, Jobs in Corstorphine, Edh (with Salaries)

Team Leader - Operations
36T Hub Intl —Edinburgh Airport
- £13.50 - £15.00 an hour
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Head of Corporate Services
Inubac Business Solutions Ltd —Edinburgh
- £53,000 - £139,000 a year
- Full-time
- Customer service
- Administrative experience
- Team management
Quick apply
1h
ESPC Property Lounge Team Leader - Full-time including some Saturdays
ESPC —Edinburgh
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Employee discount
- Life insurance
Quick apply
12d
Event Operations Manager
Sodexo —Edinburgh
- £36,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
Quick apply
7d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Internal Sales Manager
The Edinburgh Boiler Company —Dalkeith
- £43,000 - £55,000 a year
- Full-time
- CRM software
- Sales
- Analysis skills
Quick apply
External Team Leader
ABM UK —Edinburgh
- £14.55 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Duty Manager
The Roseate Edinburgh —Edinburgh
- £31,000 a year
- Weekend availability
- Hospitality
- Hotel
- Supervising experience
Quick apply
Concession Manager - John Lewis Edinburgh
Rodd&Gunn UK Ltd —Edinburgh
- £14 - £15 an hour
- Sales
- In-person
- Retail management
- Employee discount
Quick apply
Cleaning Team Leader
ABM UK —Edinburgh
- £14.55 an hour
- Full-time
- Communication skills
- Employee discount
Quick apply
Wine Bar and Restaurant Manager
CATA —Edinburgh
- From £38,000 a year
- Full-time
- Hospitality
- Bar
- Culinary experience
- Store discount
- Employee discount
Quick apply
Executive Assistant
Pet Blood Bank UK —Dunfermline
- From £19,665.71 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
2h
Payroll Officer (SSTS)
NHS Scotland —Edinburgh
- £31,537 - £34,303 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Hospice
- Flexitime
4h
Flight Crew (Part-Time)
Ninja Kidz Action Park Edinburgh —Edinburgh
- £8.00 - £12.71 an hour
- Part-time
- Management
- First Aid Certification
- IT
- Employee discount
Quick apply
2h
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
5d
Team Leader
Dalgety Bay Care Home —Dunfermline
- £15 an hour
- Full-time
- Medication administration
- Leadership
- Communication skills
- Annual leave
Quick apply
4d
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
2h
Head of Events
Sodexo —Edinburgh
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
Quick apply
4d
Playgroup Manager
Blackhall Playgroup —Edinburgh
- Part-time
- Microsoft Office
- Bachelor's degree
- Organisational skills
Quick apply
General Manager - Edinburgh
Chartwells —Edinburgh
- £21.56 an hour
- Contracts
- School
- Employee discount
8d

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Team Leader - Operations

36T Hub Intl
Edinburgh Airport

Quick apply

Job details

Permanent | Full-time
£13.50 - £15.00 an hour

Benefits

Company pension
Free or subsidised travel
Employee discount

Qualifications

Hospitality
Management
Customer service
Supervising experience
Leadership
Communication skills

Full job description

The Team Leader is responsible for supporting the day-to-day operation of the World Duty Free store, leading and motivating colleagues to deliver exceptional customer service, maximise sales opportunities, and maintain the highest standards of operational compliance.

The role involves acting as a role model on the shop floor, ensuring that customers receive a world-class retail experience while supporting the management team in achieving commercial and operational objectives.

Key ResponsibilitiesLeadership & People Management

Lead by example and promote a positive, customer-focused culture.
Support the Store Management team in the daily running of the operation.
Motivate, coach and develop team members to achieve individual and team objectives.
Conduct team briefings and communicate key business updates.
Provide support and guidance to colleagues throughout shifts.
Assist with onboarding and training of new team members.
Monitor employee performance and provide constructive feedback.

Customer Service

Deliver exceptional customer service at all times.
Actively engage with customers and identify sales opportunities.
Resolve customer queries and complaints professionally and efficiently.
Promote customer loyalty and enhance the overall airport retail experience.
Ensure all team members consistently meet customer service standards.

Sales & Commercial Performance

Drive sales performance and support the achievement of store targets.
Monitor sales activity and identify opportunities to increase revenue.
Encourage upselling and cross-selling opportunities across product categories.
Support promotional campaigns and product launches.
Monitor key performance indicators and contribute towards business objectives.

Operational Excellence

Ensure the store is maintained to the highest standards of presentation.
Monitor stock levels and support replenishment activities.
Ensure all merchandising and promotional displays are correctly implemented.
Conduct routine operational checks and complete required documentation.
Support stock counts, audits and inventory management processes.

Compliance & Security

Ensure compliance with airport security regulations and company policies.
Promote a safe working environment for colleagues and customers.
Support loss prevention initiatives and stock security procedures.
Ensure colleagues adhere to cash handling procedures and operational controls.
Maintain compliance with health and safety requirements.
Support emergency procedures and business continuity plans where required.

Duty Management Responsibilities

When required, the Team Leader may act as the senior person on shift and will be responsible for:

Opening and closing procedures.
Allocation of duties and break management.
Escalation of operational issues.
Managing customer incidents.
Liaising with airport stakeholders and security personnel where necessary.
Ensuring staffing levels meet operational demands.

Skills & ExperienceEssential

Previous experience within a retail, hospitality or customer service environment.
Experience supervising or leading a team.
Strong communication and interpersonal skills.
Excellent customer service skills.
Ability to work in a fast-paced environment.
Good organisational and problem-solving skills.
Flexible approach to working hours, including early mornings, evenings, weekends and bank holidays.
Ability to obtain and maintain an airport airside pass.

Desirable

Previous airport retail experience.
Duty management experience.
Experience within a duty-free or travel retail environment.
Knowledge of KPI management and commercial performance metrics.

Key Performance Indicators (KPIs)

Sales performance and target achievement.
Customer service scores.
Team engagement and performance.
Compliance and audit results.
Stock loss and shrinkage control.
Operational standards and store presentation.
Attendance and punctuality.

Pay: £13.50-£15.00 per hour

Benefits:

Company pension
Employee discount

Work Location: In person

Quick apply

Refine Your Search

service leader jobs in corstorphine, edh

Team Leader - Operations

Head of Corporate Services

ESPC Property Lounge Team Leader - Full-time including some Saturdays

Event Operations Manager

Operations Manager

Internal Sales Manager

External Team Leader

Duty Manager

Concession Manager - John Lewis Edinburgh

Cleaning Team Leader

Wine Bar and Restaurant Manager

Executive Assistant

Payroll Officer (SSTS)

Flight Crew (Part-Time)

Helpdesk Team Leader

Team Leader

Investigations Team Manager

Head of Events

Playgroup Manager

General Manager - Edinburgh

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