Customer retentions advisor Work, Jobs in Cosby, Lec (with Salaries)

Client Services Advisor
PPL PRS —Leicester
- £24,852 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- English
Sales Advisor
Global Telemetrics —Coalville
- £28,730 a year
- Full-time
- Computer literacy
- Salesforce
- In-person
Quick apply
7d
Customer Service Advisor
LKQ Corporation —Tamworth
- Full-time
- Annual leave
- Employee assistance programme
SERVICE ADVISOR
Research Garage Group —Hinckley
- £30,000 - £33,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Employee discount
- Referral programme
Quick apply
14h
Fleet Key Account Manager
Ford Motor Company —Dunton Bassett
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Analytics
13d
Telesales Account Manager - Part Time
PHSGroup —Tamworth
- £14,040 a year
- CRM software
- Customer service
- Business development
- Free parking
Inside Sales Account Executive
LRQA group —Birmingham
- CRM software
- Business development
- Communication skills
17h
Part-Time Term-Time Customer Relationship Advisor
PWFS —Weldon and Gretton
- £13 an hour
- Part-time
- In-person
- Communication skills
Quick apply
Account Manager
Mitie —Wellingborough
- Customer service
- Business development
- Travel
CRM System Specialist
Mediq —Castle Donington
- £40,000 - £46,000 a year
- Employee assistance programme
- Sick pay
3d
Sales Manager
Mitie —Wellingborough
- Business development
- Mentoring
- Leadership
Assistant Manager – Plumbing & Heating Merchant
Plumbase —Northampton
- Full-time
- Business development
Quick apply
12h

Other jobs to consider

Find your next job by exploring related positions.

Customer Service Executive
Printondemand-worldwide.com —Peterborough
Represents the Bookvault brand professionally when dealing with customers, partners, or the public. Has strong customer service experience and is confident…
Quick apply
Sales Development Representative
Wilmington plc —Leicester
You'll also play an important role in retaining customers and supporting renewals, giving you exposure to the full sales cycle and the opportunity to develop…
£25,000 - £28,000 a year

I want to receive the latest job alerts for customer retentions advisor in cosby, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Client Services Advisor

PPL PRS -
Leicester

Apply Now

Job details

Full-time
£24,852 a year

Qualifications

Microsoft Word
CRM software
Customer service call handling
Inbound customer enquiry call handling
GCSE
English
Microsoft Office Suite
Customer interaction
Outbound calling

Full job description

Can you imagine a world without music? Neither can we.

Key Details

Start date – 5th October 2026
Training - 3 weeks of classroom-based training from 9am to 5pm at our offices in Leicester city centre
Hybrid working - Once you are competent in the role you will benefit from the balance of hybrid working, working 3 days a week in our modern office environment and 2 days a week working from home
Shift pattern - Monday to Friday, rotational shifts from 8am to 6pm

To manage a high volume of Key Accounts through inbound and outbound contact (telephone and e-mail), providing an efficient customer centric service that supports customer retention, revenue generation and growth.

What you will be doing

To be knowledgeable to accurately apply PRS for music, PPL & VPL tariffs which form ‘The Music Licence’
Confidently & efficiently undertake inbound and outbound calls, applying knowledge that leads to accurate licensing through the review of the customers’ account, always following quality and compliance standards.
Confidently and efficiently undertake inbound calls and outbound calls that delivers an effective first time resolution to customer queries
To respond to e-mail correspondence in relation to customer account amendments and queries in a timely, effective and efficient manner
Accurately record customer information in the CRM system, following quality and compliance standards.
Ability to problem solve customer queries & identify when an escalation is required following escalation processes where necessary
Achieve all agreed key performance indicators
To have the appropriate level of understanding in relation to Music Licensing and Copyright that ensures accurate information is shared with customers, and licensing is applied in accordance with the ‘Licencing Operations Guide’
To gain the most efficient payment solution for both PPL PRS and the customer
To undertake other tasks as reasonably requested

?You will have

Essential

Competent in using Microsoft Office, Word, Excel, Outlook, Teams
Minimum GCSE's grades 4 or above in English and Maths.
Written and verbal proficiency in English Language
Experience of dealing with customers, either face to face or by telephone

Desirable

Worked in a contact centre environment & prior sales experience

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Apply Now

Refine Your Search

customer retentions advisor jobs in cosby, lec

Client Services Advisor

Sales Advisor

Customer Service Advisor

SERVICE ADVISOR

Fleet Key Account Manager

Telesales Account Manager - Part Time

Inside Sales Account Executive

Part-Time Term-Time Customer Relationship Advisor

Account Manager

CRM System Specialist

Sales Manager

Assistant Manager – Plumbing & Heating Merchant

Other jobs to consider

I want to receive the latest job alerts for customer retentions advisor in cosby, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected